At Pitzer, we believe the key to office happiness is constant innovation. Trouble reading bad handwriting on inquiry cards? There’s a QR code for that! Years of institutional knowledge of certain territories lost because of turnover? There’s a Slate tab for that! Join us as we share easy-to-implement, tech savvy changes that will help you…
This year, we implemented a new system for scheduling, managing, and executing group tours. From groups of 8 to groups of 150, we’ve been able to accommodate a school or community group visit (almost) every weekday without going completely insane. In this session, we will share some of the tools we use to support our…
You’re advancing in your career and things are looking up! Then you remember your family and need to revisit what fills your cup! As a young professional, you’re always “on call” for both your family AND your colleagues. Work/life balance is a struggle for every profession, and higher ed is no exception. In Visitor Services,…
Do your Ambassadors lack motivation? Are you having difficulty encouraging them to complete their responsibilities? Creating a culture of accountability could be the solution. In this session, you will learn the difference between a culture of blame and a culture of accountability. You will leave with the key building blocks of trust, vulnerability, and a…
At CIVSA in 2019, I sat in a session about safety and the dangers that had happened on campus. The speaker explained her situation at her institution and was frustrated as expected. This provoked me to take a look at our safety and see that it was below par. I then worked to create an…
As politicians, teen activists and global leaders continue to advocate for environmental awareness, implementing sustainable practices as a priority in our day-to-day decisions has increased exponentially. But what does it mean to be sustainable in the world of higher education? Despite making strides to reduce our own carbon footprint at NYU, this lingering question led…
Research has shown the importance of parents in the college selection process, but as a whole, the college admissions world has yet to fully embrace the recruitment of parents. We’ve all joked about the mom that speaks for her son at check-in for an event or the dad that we all know filled out his…
As we all continue to navigate the process of reopening visitor centers, restarting campus tours, and providing guests with various visit experiences amidst COVID-19, we hope you can connect with fellow CIVSA members to learn from each other. Join a small group of fellow CIVSA members to discuss your institution’s plans for campus tours and…
Higher education options are endless and can be overwhelming, especially for first generation students or students who have several options to consider. In an effort to minimize indecision and to maximize understanding of the admissions process, Texas A&M University has implemented successful recruitment strategies directed towards parents and counselors. We strive to engage with these…
As we all continue to navigate the process of reopening visitor centers, restarting campus tours, and providing guests with various visit experiences amidst COVID-19, we hope you can connect with fellow CIVSA members to learn from each other. Join this webinar to hear from a panel of your fellow CIVSA members as they discuss their…