Past Events

At Pitzer, we believe the key to office happiness is constant innovation. Trouble reading bad handwriting on inquiry cards? There’s a QR code for that! Years of institutional knowledge of certain territories lost because of turnover? There’s a Slate tab for that! Join us as we share easy-to-implement, tech savvy changes that will help you make your visit process more efficient for both your staff and your visitors — at no cost! This event is for current members only; register…

This year, we implemented a new system for scheduling, managing, and executing group tours. From groups of 8 to groups of 150, we’ve been able to accommodate a school or community group visit (almost) every weekday without going completely insane. In this session, we will share some of the tools we use to support our group visit program, including how we automate the scheduling process and email confirmations and reminders. We will also discuss how we run the visits on…

You’re advancing in your career and things are looking up! Then you remember your family and need to revisit what fills your cup! As a young professional, you’re always “on call” for both your family AND your colleagues. Work/life balance is a struggle for every profession, and higher ed is no exception. In Visitor Services, even your days out of the office can become “remote work opportunities.” Your staff calls in sick, there’s an incident on campus, a VIP is…

Do your Ambassadors lack motivation? Are you having difficulty encouraging them to complete their responsibilities? Creating a culture of accountability could be the solution. In this session, you will learn the difference between a culture of blame and a culture of accountability. You will leave with the key building blocks of trust, vulnerability, and a culture of accountability and how they can be used to intrinsically motivate your Ambassadors in their quest to provide an enriching experience for your campus…

At CIVSA in 2019, I sat in a session about safety and the dangers that had happened on campus. The speaker explained her situation at her institution and was frustrated as expected. This provoked me to take a look at our safety and see that it was below par. I then worked to create an Emergency Preparedness/ Crisis Intervention Plan that we could use in our office. I would like to share the plan and work with participants in creating…

As politicians, teen activists and global leaders continue to advocate for environmental awareness, implementing sustainable practices as a priority in our day-to-day decisions has increased exponentially. But what does it mean to be sustainable in the world of higher education? Despite making strides to reduce our own carbon footprint at NYU, this lingering question led to an internal review of how our Enrollment Management Division is incorporating green practices – spanning from our local office spaces to marketing campaigns to…