Past Events

Surveys & Feedback – How are we using them? We all use surveys and many of us can recall the day(s) we’ve spent countless hours looking at data and reading feedback - but are we actually using them? Hear from representatives from High Point University and the CIVSA Research and Assessment Committee about how to effectively create and evaluate your tour/event surveys and share what has worked for you! Register using the link below; the zoom link will be emailed…

Post Summer Brain Dump with Region V Buckle up, it's fall again! Grab your favorite afternoon pick me up drink and/or snack and come chat about what is on YOUR mind - from fall tours and events to pressing questions about hiring and training tour guides, there’s no limit on what we’ll talk about this month! Come to reconnect and recharge with your Region V support team. Register using the link below. The zoom link will be emailed to you.

Did you inherit your visit program? Perhaps you built your events from the ground up years ago. Either way, there are probably changes to your Visit Program that you'd like to undertake, but simply don't know where to begin. Maybe it's time to take a step back and refresh your Visit Program. During this webinar expect to dive deeper into event structure to help you understand what is possible for your institution. We'll explore some existing tools that can take…

Region III - Welcome Back: We hope you've enjoyed your summertime! Please join us as we are here and ready for the fall! Meet your Region III leadership team, and let us know how we can support you through this year! Looking forward to hosting many more chats over the next year. Register using the link below; the zoom link will be emailed to you.

Trigger Warning: Group Tours From last minute requests, to elementary school groups, to trying to achieve the impossible…Join us as we discuss creating healthy boundaries when it comes to coordinating group tours. What works, what doesn’t, and what’s just too much? Register using the link below; the zoom link will be emailed to you.

Power of Positivity: I like it and you can, too! Do you or your team members struggle to respond to negative comments? Do your tour guides have a difficult time putting a positive spin on things like parking costs, required meal plans or a tricky question from a visitor? Bad impressions and negative stereotypes are quicker to form and more resistant to disconfirmation than good ones, but we have good news for you! It’s scientifically proven that positivity can help…

All About Those Ambassadors! Has your training become a little routine? Looking for creative ways to develop your ambassadors as storytellers and leaders? Join us for a conversation where we discuss ways CIVSA members are using innovative approaches to bring the fun to training. Use the link below to register; the zoom link will be emailed to you.

Lunch Chat with Members Spend your lunch with the Region IV team to learn more about CIVSA. This is a great opportunity to connect with other members across the organization, and even get feedback on navigating new challenges or event ideas. Register using the link below; the zoom link will be emailed to you.