[civsa] Front Desk Training for Ambassadors

[Sheila Siler]

Our front desk is also student staffed - but they are not tour guides. I
have 10 students who work the desk and they trained with me when they
started. Then second semester when I hired more, the "older" students who
were really doing well helped train the new students. However - as this is
new for all of us (we just became student staffed this past fall), it still
needs tweaking. I did write a manual with specific how-to's for the various
duties and some general information. I keep it in a google doc and am
consistently updating it as we go along. I recently sent out a survey to my
staff and asked them to mark that they had read the latest "updated"
version. I also send out periodic emails with general information, things
that have come to my attention they need to know, etc.. We also have a
Facebook group that I try to put notices, and helpful tips about customer
service on.

*Sheila R. Siler*
Campus Visit Coordinator
Guilford College

P / 336.316.2443
F / 336.316.2935

5800 West Friendly Ave.
Greensboro, NC 27410

Learn more about Greensboro HERE <https://www.visitgreensboronc.com/>

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***Guilford College is a proud member of The Colleges That Change Lives
<http://www.ctcl.org/colleges/guilford>***

On Thu, Mar 1, 2018 at 10:31 AM, Payne, Courtney R <paynec at uwp.edu> wrote:

> Happy Friday Eve Y’all
>
>
>
> Our ambassadors at UW-Parkside have a split role in which they support the
> office through call center and front desk responsibilities as well as
> facilitating campus tours. There is such a varied knowledge-base when it
> comes to our front desk and I want to find a way to strengthen the team in
> this regard. Much of our training is learning by shadowing and customer
> services scenarios, however I was curious if any of you have any innovative
> or different ways you train for front desk duties.
>
>
>
> Any feedback is appreciated!
>
>
>
> Courtney
>
>
>
> [image: cid:image001.jpg at 01D1DB52.E5F27B50]
>
> *Courtney Payne*
>
> Visitor Services Coordinator
>
> University of Wisconsin-Parkside
>
> 900 Wood Road  |  Kenosha, WI 53144
>
> 262-595-2355  |  262-595-2008 (fax)
>
> paynec at uwp.edu
>
>
>
>
>
> [image: cid:image002.jpg at 01D1DB52.E5F27B50]
>
>
>
>
>
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>
>
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