<div dir="ltr">Our front desk is also student staffed - but they are not tour guides. I have 10 students who work the desk and they trained with me when they started. Then second semester when I hired more, the "older" students who were really doing well helped train the new students. However - as this is new for all of us (we just became student staffed this past fall), it still needs tweaking. I did write a manual with specific how-to's for the various duties and some general information. I keep it in a google doc and am consistently updating it as we go along. I recently sent out a survey to my staff and asked them to mark that they had read the latest "updated" version. I also send out periodic emails with general information, things that have come to my attention they need to know, etc.. We also have a Facebook group that I try to put notices, and helpful tips about customer service on.</div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><div style="font-size:12.8px"><div style="font-size:12.8px"><div style="font-size:12.8px"><font color="#666666"><b>Sheila R. Siler</b></font></div><div style="font-size:12.8px"><font color="#999999">Campus Visit Coordinator</font></div><div style="font-size:12.8px"><span style="color:rgb(153,153,153);font-size:12.8px">Guilford College</span></div><div style="font-size:12.8px"><span style="color:rgb(153,153,153);font-size:12.8px"><br></span></div><div style="font-size:12.8px"><span style="color:rgb(153,153,153);font-size:12.8px">P / 336.316.2443</span></div><div style="font-size:12.8px"><span style="color:rgb(153,153,153);font-size:12.8px">F / 336.316.2935</span></div><div style="font-size:12.8px"><font color="#999999"><br></font></div><div style="font-size:12.8px"><span style="color:rgb(153,153,153);font-size:12.8px">5800 West Friendly Ave. </span><br></div><div style="font-size:12.8px"><font color="#999999">Greensboro, NC 27410</font></div><div style="font-size:12.8px"><font color="#999999"><br></font></div><div style="font-size:12.8px"><font color="#38761d"><span style="font-size:12.8px;font-weight:700">Learn more about Greensboro </span><a href="https://www.visitgreensboronc.com/" style="font-size:12.8px;font-weight:700" target="_blank">HERE</a></font><br></div><div style="font-size:12.8px"><font color="#999999"><br></font></div><div style="font-size:12.8px"><div style="font-size:12.8px"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="text-align:left;font-size:12.8px"><img src="https://drive.google.com/a/guilford.edu/uc?id=0B5y-mU7BVF0CMmQyMVpFTjU1aTA&export=download" style="font-size:12.8px;color:rgb(153,153,153)" width="96" height="87"><a href="https://www.facebook.com/guilfordcollege/" style="font-size:12.8px;color:rgb(17,85,204)" target="_blank"><img src="https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TckNoYW5USm5vWEk&revid=0B6KAWybuXp0TSFIzdlJUSWI3b3NkYXNPOHhtMkdGM1NNSnNBPQ"></a><a href="https://www.instagram.com/guilfordcollege/" style="font-size:12.8px;color:rgb(17,85,204)" target="_blank"><img src="https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TQVF1a3pJekN3NUE&revid=0B6KAWybuXp0TU1VkeTJaT0k4WDRpQUVSanZXdlVwSG9DblpzPQ" alt=""></a><a href="https://twitter.com/GuilfordCollege" style="font-size:12.8px;color:rgb(17,85,204)" target="_blank"><img src="https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TY3pGU1U3dFQ3Nm8&revid=0B6KAWybuXp0TNnNtNFdYLzdEekhITW5udzV5alVpMVdyd2tBPQ"></a><a href="https://www.youtube.com/user/Guilfordcollege" style="font-size:12.8px;color:rgb(17,85,204)" target="_blank"><img src="https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TZkUzZHZTekthOFU&revid=0B6KAWybuXp0TTlJwc09mQStqQS9uZXdtSllRUnpQKytsN1RNPQ"></a><a href="https://www.pinterest.com/guilfordcollege/" style="font-size:12.8px;color:rgb(17,85,204)" target="_blank"><img src="https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TdXZOU0s1VjZObTQ&revid=0B6KAWybuXp0TMVk5M3ZCbFhNMmo2UFJEVmU2dVY5ZC9lYVI0PQ"></a><a href="https://www.linkedin.com/edu/school?id=20102&trk=edu-cp-title" style="font-size:12.8px;color:rgb(17,85,204)" target="_blank"><img src="https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TVzE3QnN1MmtGeVU&revid=0B6KAWybuXp0TbU9abkx0SndodU9tNGo3SFdLbzR0QnIveTJvPQ"></a><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div style="font-size:12.8px"><font color="#999999"><br></font></div><div style="font-size:12.8px"> <i style="font-size:x-small">**Guilford College is a proud member of <a href="http://www.ctcl.org/colleges/guilford" style="color:rgb(17,85,204)" target="_blank">The Colleges That Change Lives</a>**<br></i></div><div style="font-size:12.8px"><div style="font-size:12.8px"></div></div></div></div></div><div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On Thu, Mar 1, 2018 at 10:31 AM, Payne, Courtney R <span dir="ltr"><<a href="mailto:paynec@uwp.edu" target="_blank">paynec@uwp.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Happy Friday Eve Y’all<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif">Our ambassadors at UW-Parkside have a split role in which they support the office through call center and front desk responsibilities as well as facilitating campus tours. There is such a varied
knowledge-base when it comes to our front desk and I want to find a way to strengthen the team in this regard. Much of our training is learning by shadowing and customer services scenarios, however I was curious if any of you have any innovative or different
ways you train for front desk duties. <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Any feedback is appreciated!
<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Courtney<u></u><u></u></span></p>
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<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:20.0pt;color:#a13218">Courtney Payne</span></b><span style="font-size:20.0pt"><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#7f7f7f">Visitor Services Coordinator
<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#7f7f7f">University of Wisconsin-Parkside</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#7f7f7f"><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#7f7f7f">900 Wood Road | Kenosha, WI 53144</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#7f7f7f"><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#7f7f7f">262-595-2355 | 262-595-2008 (fax)</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#7f7f7f"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Consolas"><a href="mailto:paynec@uwp.edu" target="_blank"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:blue">paynec@uwp.edu</span></a></span><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif">
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