[civsa] Tour guide hiring process

[Lauren Butler]

Hi Jasmin,

Thanks to everyone who has responded. We haven't completed committed to our process this fall, yet. Our process last Spring was also too time-consuming for the quarter. Loving all the ideas!

Last Spring, we posted the job on our website for about 3 weeks. They needed a resume, cover letter with references, and availability schedule. This year, they will need a resume and a letter of rec from a CWU staff or faculty member or from a high school teacher (for freshman). This year, we are also contacting our on-campus departments to see if they want to nominate any students to apply for the position.

Because we had a large number of students interested in the position last spring (about 50), the next step was to close the application and host an information session where our current Student Ambassadors described the program and our expectations. Our program requires a lot of training, so we like students to know that going in.

Step Two: Group Interviews
Applicants that were still interested after the info session then signed up for the group interview session. This is a two-hour evening session where we played team-building games (organized by our Student Ambassadors) and we also observed players' (applicants') interactions-super fun night! Our team chose around 20 applicants from this group to interview. (Note to self: that was too many, so we will cut it down to about 15.)

Step Three: (Previously-Interview with panel and short mock tour)-Now, WOW US TIME!
Last year, the interview and mock tour were the final steps. However, this year, we have decided to go a different route because it was too time-consuming. This year, each applicant of the 15 or so chosen will have up to 5 minutes to "WOW" the panel, which will include up to 2 Student Ambassadors who hold Coordinator positions, myself (Vis Prog Supervisor), and our Assistant Director. Applicants can share a talent, tell us what they can bring to the team, juggle, etc. - their call. We will cut the group to 10 after this session. This year, I will limit how many Student Ambassadors have a say in who gets an interview-it was hard for some to be unbiased about friends and significant others when we let several of them be involved in this process last spring.

Step Four: Interview and Short Mock Tour
Interviews and a short mock tour follow: interview team will include up to two Student Ambassadors, myself, and our AD. This year, we plan to hire about 6 new Student Ambassadors. After this step, we will call their references and make a final decision.

Side note: While we want more diversity among majors, we have found that the intensity level of some majors prohibits students from being able to complete training for our program :(

Hope this helps! We plan to continue to fine tune it more this fall.

Thanks,
Lauren Butler
Visitation Program Supervisor
Central Washington University

[LaurenButler_signature_block]

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Pivaral, Jasmin
Sent: Friday, July 28, 2017 4:05 PM
To: listserv at civsa.org
Subject: [civsa] Tour guide hiring process

Hi all!

Would anyone be willing to share their hiring process for tour guides? We've created a format that's been helpful in finding great guides but has been a bit time-consuming (I'm happy to share too!). Since we're on a quarter system we're looking for ways to shorten our process.

Have a great weekend all!

Jasmin

____________________________________
Jasmin Pivaral, M.Ed.
Assistant Director
[cid:image003.jpg at 01D30A0D.621A9C00]
1147 Murphy Hall
Los Angeles, CA 90095-1234
310.206.7989 office
JPivaral at admission.ucla.edu<mailto:JPivaral at admission.ucla.edu>
www.admission.ucla.edu<http://www.admission.ucla.edu/>

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