[civsa] Student Tour Guide Accountability

Mon Dec 18 14:50:36 CST 2017

Hi Suzyn,

We have a similar 3-strike system. First is a warning where they’ll receive an email from a student coordinator letting the guide know they’ve received a warning and that no further action is needed as long as the behavior doesn’t happen again. Second warning can result in a meeting with a supervisor and can lead to probation, especially if the two warnings were within 3 months of each other. Third warning will also result in a meeting with a supervisor and, if the prior offense led to probation, can result in termination.

We were very intentional over the summer to outline and define offenses so that guides would be clear on what could constitute a warning such as being late to their office hours or meeting three times, missing a meeting, office hour, or tour without prior approval, failure to fulfill usual job responsibilities, etc.

I hope this helps. I’m happy to share more.

Jasmin
____________________________________
Jasmin Pivaral, M.Ed.
Assistant Director
UCLA Undergraduate Admission
1147 Murphy Hall,
Los Angeles, CA 90095-1234
310.206.7989 office
JPivaral at admission.ucla.edu<mailto:JPivaral at admission.ucla.edu>
www.admission.ucla.edu<http://www.admission.ucla.edu/>

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Fronduto, Alex
Sent: Monday, December 11, 2017 12:28 PM
To: listserv at civsa.org
Subject: Re: [civsa] Student Tour Guide Accountability

Hi Suzyn,
  Our tour guides are paid thus we follow normal work business practice. We do a verbal warning for first offense, written warning for second offense, and then termination or suspension for third offense. This applies to being late, not showing up to a required meeting/event/shift, among other things. I explain to my students that we expect everyone to take the job as serious as they would any other job.  With this expectation we do not have have many tour guides that even get past the verbal warning.  Verbal warnings are common, but that usually makes the student realize they should not make any other mistakes.

Hope this helps!

Best,

Alex Fronduto

...

Alex

Fronduto

,

BS '11, M.Ed

Associate Director of Admission, Visitation and Volunteer Programs

Admission Office

MCPHS University

179 Longwood Ave

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Boston

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02115

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617.735.1057<tel:617.735.1057>

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617.732.2118<tel:617.732.2118>

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www.mcphs.edu<http://www.mcphs.edu>

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 From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Suzyn-Elayne Soler
Sent: Monday, December 11, 2017 3:22 PM
To: listserv at civsa.org<mailto:listserv at civsa.org>
Subject: [civsa] Student Tour Guide Accountability

Good Afternoon CIVSA,

What accountability system do you have in place for your student guides?
These are paid employees: we appreciate a call or text, even last minute when a student can't make it for a legit reason, but how do you handle those that just don't show up for a shift and don't tell anyone or find a substitute?  What about students who say they can't work because they need to get ready for formal or something trivial like that?  What about the repeat offenders?
More than just a talking to...do you issue a formal warning?  Do you ever "fire" any students because of absenteeism?

How do we make them my accountable for their participation at programs and for their office shifts?

Thanks!

~Suzyn

Suzyn-Elayne Soler
Senior Assistant Director of Admissions
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