[civsa] Student Tour Guide Accountability

[Fronduto, Alex]

Hi Suzyn,
  Our tour guides are paid thus we follow normal work business practice. We do a verbal warning for first offense, written warning for second offense, and then termination or suspension for third offense. This applies to being late, not showing up to a required meeting/event/shift, among other things. I explain to my students that we expect everyone to take the job as serious as they would any other job.  With this expectation we do not have have many tour guides that even get past the verbal warning.  Verbal warnings are common, but that usually makes the student realize they should not make any other mistakes.

Hope this helps!

Best,

Alex Fronduto


...
AlexFronduto, BS '11, M.Ed
Associate Director of Admission, Visitation and Volunteer Programs
Admission Office
MCPHS University
179 Longwood Ave | BostonMA02115
T 617.735.1057F 617.732.2118
alex.fronduto at mcphs.edu
www.mcphs.edu
MCPHS University
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From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Suzyn-Elayne Soler
Sent: Monday, December 11, 2017 3:22 PM
To: listserv at civsa.org
Subject: [civsa] Student Tour Guide Accountability

Good Afternoon CIVSA,

What accountability system do you have in place for your student guides?
These are paid employees: we appreciate a call or text, even last minute when a student can't make it for a legit reason, but how do you handle those that just don't show up for a shift and don't tell anyone or find a substitute?  What about students who say they can't work because they need to get ready for formal or something trivial like that?  What about the repeat offenders?
More than just a talking to...do you issue a formal warning?  Do you ever "fire" any students because of absenteeism?

How do we make them my accountable for their participation at programs and for their office shifts?

Thanks!

~Suzyn


Suzyn-Elayne Soler
Senior Assistant Director of Admissions
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