[civsa] Group Tours & Expectations

Mon Aug 7 08:35:36 CDT 2017

Hi Tiana,

I wrote a piece for the Welcomer
<http://civsa.onefireplace.com/fall-2016-welcomer-take-control-of-special-group-visits>
a while back that you may find interesting. The first attachment is the
page that must be signed and returned to us by a specified date, and the
second attachment shows our rules and parking information.

Dustin

*Dustin Castro* *Senior R*
*ecruitment Coordinator*University of Michigan | Office of Undergraduate
Admissions
515 E. Jefferson | 1220 Student Activities Building
Ann Arbor, MI 48109-1316
P: 734-615-4008 | F: 734-936-0740
* <https://twitter.com/umichadmissions>**
<https://www.facebook.com/Michigan.Admissions>**
<http://instagram.com/umichadmissions> **www.admissions.umich.edu
<http://www.admissions.umich.edu/>*

On Mon, Aug 7, 2017 at 9:15 AM, Paula Blount <pdblount at anderson.edu> wrote:

> RE:  GROUP VISITS
>
> Tiana,
>
> On our registration form we have guidelines for group visits listed.  We
> were also getting several elementary requests, so we have tried our best to
> keep visits to high school students, as our programming is best suited for
> high school students.
>
> Here is the verbage off of our registration form:
>
> We invite high school students to get to know Anderson University through *Group
> Visits! *
>
> Our visit team manager will contact you to confirm details of your visit.
> We will do our best to accommodate your visit requests but appreciate your
> understanding and flexibility in advance. General group visits consist of
> an admissions welcome and tour. *The group visits are intended for High
> School Students*. For a fall group visit we ask that you choose to attend
> one of our general Discovery Days or one of our Department Discovery Days
> offered in the months of October and November. If one of those dates does
> not work, we offer Spring group visits on several days during the week.
> Once the Visit Team Manager receives your group request form they will be
> in contact with you to determine the dates we have available.*For best
> date selection it is advised to plan your group visit 3 months ahead*.
> Please take a moment to review the group visit guidelines below as you plan
> your visit. *Group visits are not scheduled on Saturdays, Sundays and
> holidays. *A summer group visit is limited to an AU overview and campus
> tour.
>
>
> *Group Visit Guidelines:*
> 1. Anderson University can accommodate groups of 100 or less. All visiting
> groups must have 1 chaperone per 8-10 students. Chaperones will be
> responsible for all discipline matters needed.
> 2. AU staff reserves the right to remove a disruptive student from the
> group.
> 3. Chaperones should be engaged in the visit and overseeing students so
> this does not need to happen.
> 4. If a student is removed from the group's activities, it is the
> chaperone's responsibility to watch the student while not with the group.
> 5. Groups may not bring sack lunches or outside food to AU's campus.
> Groups can make arrangements to have lunch on campus if they wish, but will
> be subject to the food service meal charges.
>
> 6. All groups will need to fill out a student information excel and email
> it back to the visit team prior to the group visit.
> 7. If these pre-visit items cannot be agreed upon, AU reserves the right
> to decline the campus visit.
> 8. While on campus, I authorize the use of photographs and video footage
> for promotional materials.
> Any major change to group numbers needs to be communicated before you
> arrive on campus. Please relay this information as soon as possible.
> Visits will be scheduled between the hours of 9 a.m. - 12 p.m., unless
> specific arrangements have been made. Group visits last approximately 1 1/2
> hours, consisting of an Admissions welcome and tour.
>
> I hope this is helpful.
> Paula
>
> On Fri, Aug 4, 2017 at 5:09 PM, Tiana Kelly <tianakelly at sandiego.edu>
> wrote:
>
>> Good afternoon, CIVSA -
>>
>> Hope everyone is having a great Friday! We are in the process of revising
>> our messaging to group tours coming to campus. We currently host guided
>> group tours September - May to elementary, middle school and high school
>> aged groups, 3x  a day on Tuesdays-Fridays.  Last year we noticed that some
>> groups' behaviors were not in line with our University Rules & Regulations
>> and Visitor Conduct expectations.
>>
>> Do any of your institutions have contracts in place for group tours to
>> acknowledge and agree to before visiting campus? If so, would you mind
>> sharing those with me? We are mindful of keeping customer service and
>> campus access at the forefront, but also realize that we need to provide
>> clear language for expectations.  Currently, we include the verbiage in the
>> groups confirmation email but it's proving that many groups are overlooking
>> this. Continuing with service oriented language is key for me.
>>
>> Thank you in advance for your assistance!  Have a wonderful weekend!
>>
>> All the best,
>>
>> *Tiana G. Kelly '05*
>> Assistant Director of Undergraduate Admission
>> University of San Diego
>> 5998 Alcala Park | Manchester Hall | San Diego, CA | 92110
>> T: (619) 260.4506 <(619)%20260-4506> | F: (619) 260.6836
>> <(619)%20260-6836>
>> tianakelly at sandiego.edu
>> <https://exchange.sandiego.edu/owa/redir.aspx?C=HdBptShaoEOdK_XBgh_I3oBsSFspj9AIOy1jRpLAYaXLfWWPcXAHUZg0vYZXvT6BE6_YJOeGj3w.&URL=mailto%3almullins%40sandiego.edu>
>>  | www.sandiego.edu/BecomeATorero
>> <https://exchange.sandiego.edu/owa/redir.aspx?C=HdBptShaoEOdK_XBgh_I3oBsSFspj9AIOy1jRpLAYaXLfWWPcXAHUZg0vYZXvT6BE6_YJOeGj3w.&URL=http%3a%2f%2fwww.sandiego.edu%2fBecomeATorero>
>>
>> _______________________________________________
>> listserv mailing list
>> listserv at civsa.org
>> http://civsa.org/mailman/listinfo/listserv_civsa.org
>>
>>
>
>
> --
>
>
> *Paula Blount*  |  Visit Team Manager  |  Office of Admissions
> Anderson University  |  1100 E. Fifth St, Anderson, IN 46012
> (765) 641-4087  |  pdblount at anderson.edu
>
> *CAMPUS VISIT <https://www.anderson.edu/admissions/undergrad/visit>*
> *LAUNCH <https://www.anderson.edu/admissions/undergrad/apply/launch>*
> *STEM* <https://www.anderson.edu/admissions/undergrad/apply/earlystem>
>
> _______________________________________________
> listserv mailing list
> listserv at civsa.org
> http://civsa.org/mailman/listinfo/listserv_civsa.org
>
>
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