[civsa] Visit Confirmation Communications

[Trent Sandles]

Good Morning Nicole,

Below is an example of the email I send to Freshman students who sign up to come for a campus tour. The email to transfers is slightly different and has a slightly different tone to it since many of them do not want a full campus tour (they just want to see what is relevant to them and their major) so we try to cater to that as much as possible. I do send an email reminder as well 2 days before the visit just to confirm they are coming and see if they have any questions.

For group visits I send them a personal email thanking them for wanting to come to campus and then once a date is confirmed I send them a full contract. Feel free to email me directly (tsandles at txwes.edu) if you would like a copy of that. Hope this helps :)


"Good Morning,
My name is Trent Sandles and I am the Campus Visit Coordinator here at Texas Wesleyan. I have you down to come visit campus on <insert date> and we can't wait to see you! I was emailing you to confirm that you were still coming to campus. The campus tour will last around 1 ½ hours and is a walking tour so please wear comfortable shoes. I have also attached a Campus Map<http://txwes.edu/admissions/visit-campus/maps-and-directions/> to this email so that you can know where to go leading up to your visit as well as once you are on campus.
Our home is building #1 on the campus map and our physical address to the Admissions Home is 3015 Avenue D. Fort Worth, Texas 76105.  Parking is on the west side of the building and you can park in any available parking spot. Please email me back one way or another just to confirm or cancel your visit. If you have any questions about your visit please feel free to email me at tsandles at txwes.edu or give me a call at 817-531-4445. I look forward to meeting you soon!"
RAMS UP!

Trent Sandles

Campus Visit Coordinator

Office of Admissions

Texas Wesleyan University

1201 Wesleyan St.

Fort Worth, Texas 76105Office: 817-531-4445

[http://txwes.edu/media/twu/content-assets/documents/communications/toolbox/TxWes-email-logo.png]

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Nicole Wong
Sent: Friday, November 14, 2014 6:08 PM
To: listserv at civsa.org
Subject: [civsa] Visit Confirmation Communications

Hello all,

We are looking to re-work our family and group visit confirmation emails.  We want to include all pertinent information without making them so long people don't read them!

How do you convey your information?
Do you imbed links?
Do you spell out your information so people can use the confirmation as a guide and/or to check-in?
Are your confirmations general or are they specific to the visitor?
Do you send any - one or more follow up emails/reminders?
Is email your primary mode of communication, or do you use other methods or media?

Thank you for your information!

Sincerely,
Nicole

Nicole Wong
Admissions Counselor
Campus Visit Coordinator
UCSB Office of Admissions, Visitor Center
(805) 893-3331


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