[civsa] Visitor tracking

[Gustavson, Stacey]

Hi all,

We are researching CRM tools and tracking methods for call centers and welcome/visitor centers.  How are you tracking the types of calls and emails you receive, and how are you tracking in-person visits to your welcome or visitor centers?  We are searching for a tool that will allow us to track such things as; student type (prospective students and current students), specific student information, duration of interaction, query/question type, type of interaction (Phone, email, walk up), service provider/location (call center, welcome center) and have some type of content management/knowledgebase functionality.

I look forward to hearing any suggestions that you have.

All the best,

Stacey Gustavson
Enrollment and Student Access Manager-Welcome Centers
Montgomery College
240-567-1498
Stacey.gustavson at montgomerycollege.edu

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