[civsa] Visitor tracking

[Boone, Amberly Michelle]

I don't have a solution to recommend, but I would also be curious to hear what others are using! :)

Amberly M. Boone
Marketing/Promotion Coordinator

[VisitorCenter-Brelsford50%]
150 E Spring Street
Pullman, WA 99164-1912

Direct: 509-335-0088
Front Desk: 509-335-INFO
Fax: 509-335-4821

visitor.wsu.edu<www.visitor.wsu.edu>

Find us on Facebook<http://www.facebook.com/WSUVisitorCenter> and Twitter<https://twitter.com/WSUVisitor>!

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Gustavson, Stacey
Sent: Monday, February 17, 2014 12:03 PM
To: listserv at civsa.org
Subject: [civsa] Visitor tracking

Hi all,

We are researching CRM tools and tracking methods for call centers and welcome/visitor centers.  How are you tracking the types of calls and emails you receive, and how are you tracking in-person visits to your welcome or visitor centers?  We are searching for a tool that will allow us to track such things as; student type (prospective students and current students), specific student information, duration of interaction, query/question type, type of interaction (Phone, email, walk up), service provider/location (call center, welcome center) and have some type of content management/knowledgebase functionality.

I look forward to hearing any suggestions that you have.

All the best,

Stacey Gustavson
Enrollment and Student Access Manager-Welcome Centers
Montgomery College
240-567-1498
Stacey.gustavson at montgomerycollege.edu<mailto:Stacey.gustavson at montgomerycollege.edu>

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