[civsa] Tour Guides Who Don't Give Tours

[Boehm, Andrew]

At Miami we try and make sure there is some office work for our paid tour
guides to complete when they don't tour during a given shift.  Things like
stuffing informational packets, writing "thank you for visiting" post
cards, etc...  However, if they don't give a tour we pay them a minimum of
1.5 hours for being here.  They simply mark it as "not needed" on their
time card and we compensate for that.


Andrew

*Andrew Boehm*

Assistant Director

Miami University Office of Admission

301 S. Campus Avenue - 41 CAB

Oxford, OH 45056

513-529-2580


On Tue, Nov 19, 2013 at 3:03 PM, Alex Catalan <catalana at beloit.edu> wrote:

> Hi Friends,
>
> At Beloit, we're doing some thinking about paying Tour Guides and what to
> do when they don't give a tour. Could you weigh in?
>
> We have our guides scheduled for standard tour times but they don't always
> fill. We do ask them to check in at their time in case of walk-ins. While
> we try to balance popular times with not so popular ones (each guide has
> two assigned times), some guides work very regularly and some work just an
> hour or two a month.
>
> Some questions:
>
> If your guides are paid hourly, are they paid when there is no tour?
>
> If so, do they get to leave or do you have them do other work?
>
> If so, what sort of office work? And,
>
> How do you communicate and keep track of non-tour work when they don't
> give a tour?
>
> Thanks!
> Alex
>
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