[civsa] Tour Guides Who Don't Give Tours

[Hannah Middlebrook]

Hi Alex!

My name is Hannah and I work for Pacific Lutheran University in Tacoma, WA. It sounds like our procedures are very similar to the other schools. 

Our tour guides are expected to wait 15 minutes just in case we have walk-ins. If no one is on their tour they have a flow chart to see if there are other projects in the office. They will ask our support staff, front desk, counseling staff, and finally stop with me to see if I have any tour specific projects that need to be done (write thank you post cards, sweep the show room, etc.). If it is a really slow week and none of us have work for them, then they put 30 minutes down and head out. During finals week they just have to wait the 15 minutes and can then leave without looking for projects.

Hope that helps!

Hannah

Sent from my iPhone

On Nov 20, 2013, at 5:11 AM, "Boehm, Andrew" <andrew.boehm at miamioh.edu> wrote:

> At Miami we try and make sure there is some office work for our paid tour guides to complete when they don't tour during a given shift.  Things like stuffing informational packets, writing "thank you for visiting" post cards, etc...  However, if they don't give a tour we pay them a minimum of 1.5 hours for being here.  They simply mark it as "not needed" on their time card and we compensate for that.
> 
> 
> Andrew
> 
> Andrew Boehm
> 
> Assistant Director
> 
> Miami University Office of Admission
> 
> 301 S. Campus Avenue - 41 CAB
> 
> Oxford, OH 45056
> 
> 513-529-2580
> 
> 
> 
> On Tue, Nov 19, 2013 at 3:03 PM, Alex Catalan <catalana at beloit.edu> wrote:
>> Hi Friends,
>> 
>> At Beloit, we're doing some thinking about paying Tour Guides and what to do when they don't give a tour. Could you weigh in?
>> 
>> We have our guides scheduled for standard tour times but they don't always fill. We do ask them to check in at their time in case of walk-ins. While we try to balance popular times with not so popular ones (each guide has two assigned times), some guides work very regularly and some work just an hour or two a month.
>> 
>> Some questions:
>> 
>> If your guides are paid hourly, are they paid when there is no tour? 
>> 
>> If so, do they get to leave or do you have them do other work?
>> 
>> If so, what sort of office work? And,
>> 
>> How do you communicate and keep track of non-tour work when they don't give a tour?
>> 
>> Thanks!
>> Alex 
>> 
>> _______________________________________________
>> listserv mailing list
>> listserv at civsa.org
>> http://civsa.org/mailman/listinfo/listserv_civsa.org
> 
> _______________________________________________
> listserv mailing list
> listserv at civsa.org
> http://civsa.org/mailman/listinfo/listserv_civsa.org
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://civsa.org/pipermail/listserv_civsa.org/attachments/20131120/0b5dcb67/attachment.html>