[civsa] Tour Guides Who Don't Give Tours

[Kim Schon]

Alex, see below for what we do at Bucknell University in Lewisburg, PA.
 Thanks, Kim


On Tue, Nov 19, 2013 at 3:03 PM, Alex Catalan <catalana at beloit.edu> wrote:

> Hi Friends,
>
> At Beloit, we're doing some thinking about paying Tour Guides and what to
> do when they don't give a tour. Could you weigh in?
>
> We have our guides scheduled for standard tour times but they don't always
> fill. We do ask them to check in at their time in case of walk-ins. While
> we try to balance popular times with not so popular ones (each guide has
> two assigned times), some guides work very regularly and some work just an
> hour or two a month.
>
> Some questions:
>
> If your guides are paid hourly, are they paid when there is no tour? THEY
> ARE NOT PAID IF THERE IS NO TOUR HOWEVER ONE PERSON HAS TO STAY 15 MINUTES
> IN CASE OF A WALK IN AND THEY ARE PAID FOR 1/2 HOUR OF TIME EVEN IF THEY
> DON'T HAVE TO GIVE A TOUR.
>
> If so, do they get to leave or do you have them do other work?  IF THEY
> WANT OTHER WORK, THEY CAN STAY AND MAKE PREVIEW FOLDERS, MISCELLANEOUS
> EVENT PLANNING JOBS, ETC...
>
> If so, what sort of office work? And,
>
> How do you communicate and keep track of non-tour work when they don't
> give a tour?  WE GO ON THE HONOR SYSTEM AND THEY JUST RECORD THEIR TIME
> (FOR US, WE DON'T KEEP TRACK OF TOUR VS. NON TOUR TIME).
>

HOPE THAT HELPS!  Thanks, Kim

>
> Thanks!
> Alex
>
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>


-- 

Kim Schon
Associate Director of Admissions for Visitation and Events
Office of Admissions
Bucknell University
Lewisburg, PA  17837
570-577-3595
Fax:  570-577-3538
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