[civsa] Group Tours & Expectations

[Edwards, Tia]

Hi Tiana,

Our acknowledgement is on the reservation page: https://www.uhcl.edu/admissions/visit/group-tour . This way, we do not have anyone stating that they did not know or did not see the guidelines. The bottom of the page requires their initials with the statement: “By inserting your initials, you are stating that you agree to abide by the Group Tour Guidelines.”

Hope this helps!
Tia


[cid:image002.jpg at 01D30F59.62227E10]Tia Edwards, M.Ed.
Associate Director of Admissions, Campus Visit
University of Houston-Clear Lake
2700 Bay Area Blvd, Box 13 | Houston, TX 77058
281-283-2642 | edwardstia at uhcl.edu
The choice is clear.
http://www.uhcl.edu/admissions/events

Upcoming Freshman Events:

Hawk Premier
Saturday, Nov. 11th | 9am-12:30pm
Register at http://www.uhcl.edu/hawkpremier

Upcoming Transfer/Graduate Events:

Fall Open House
Saturday, Oct. 7th | 9am-12:30pm
Register at http://www.uhcl.edu/open

From: Tiana Kelly [mailto:tianakelly at sandiego.edu]
Sent: Friday, August 04, 2017 4:09 PM
To: listserv at civsa.org
Subject: [civsa] Group Tours & Expectations

Good afternoon, CIVSA -

Hope everyone is having a great Friday! We are in the process of revising our messaging to group tours coming to campus. We currently host guided group tours September - May to elementary, middle school and high school aged groups, 3x  a day on Tuesdays-Fridays.  Last year we noticed that some groups' behaviors were not in line with our University Rules & Regulations and Visitor Conduct expectations.

Do any of your institutions have contracts in place for group tours to acknowledge and agree to before visiting campus? If so, would you mind sharing those with me? We are mindful of keeping customer service and campus access at the forefront, but also realize that we need to provide clear language for expectations.  Currently, we include the verbiage in the groups confirmation email but it's proving that many groups are overlooking this. Continuing with service oriented language is key for me.

Thank you in advance for your assistance!  Have a wonderful weekend!

All the best,

Tiana G. Kelly '05
Assistant Director of Undergraduate Admission
University of San Diego
5998 Alcala Park | Manchester Hall | San Diego, CA | 92110
T: (619) 260.4506 | F: (619) 260.6836
tianakelly at sandiego.edu<https://exchange.sandiego.edu/owa/redir.aspx?C=HdBptShaoEOdK_XBgh_I3oBsSFspj9AIOy1jRpLAYaXLfWWPcXAHUZg0vYZXvT6BE6_YJOeGj3w.&URL=mailto%3almullins%40sandiego.edu> | www.sandiego.edu/BecomeATorero<https://exchange.sandiego.edu/owa/redir.aspx?C=HdBptShaoEOdK_XBgh_I3oBsSFspj9AIOy1jRpLAYaXLfWWPcXAHUZg0vYZXvT6BE6_YJOeGj3w.&URL=http%3a%2f%2fwww.sandiego.edu%2fBecomeATorero>
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