[civsa] Turning those tours around

[Winter M. Aguilar]

Anne,

We haven't had too much of an issue with tour guides walking backwards but a few newbies who joined this year thought it made sense to them to do it. The way we combat this is telling them to make sure and stop and face your group when they need to address them. That way no one is more concentrated on if the tour guide is going to fall rather than the information given during their tour. They are required to stop, at some point, near every major area of campus that we highlight. They'll either stop in front of buildings, stop inside near a classroom, or just stop in our open areas outside. That way they are looking at their audience and engaging with them.

It's easier when only correcting a few so correcting a group might be a little harder. My biggest suggestion would probably be to emphasize the issues with walking backwards. Maybe even shadowing them on your own. That way they are aware of the downsides and potential risks.

Hope this helps. Good luck!

Winter M. Aguilar
Campus Visit Coordinator
Office of Admission
Texas Wesleyan University
1201 Wesleyan St.
Fort Worth, Texas 76105
Office: 817.531.4422
[https://txwes.edu/media/twu/content-assets/documents/communications/toolbox/TxWes-email-125.png]

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Anne Johnson
Sent: Monday, October 31, 2016 5:09 PM
To: listserv at civsa.org
Subject: [civsa] Turning those tours around

Hi there,

I am in a new role at a new university, and our tour guides currently walk backwards. I much prefer forward walking tours and would like to transition our guides to give towards walking forwards. We typically have 10-12 people per tour group. I know that this will be a big shift for our guides and our office. Does anyone have any advice/experience to share about how they navigated this switch? I would also be interested in any training ideas for this adjustment.

Thanks so much!

Anne Johnson
Assistant Director of Campus Visits/  Office of Admission

Dept. 2832, PO Box 6050 / Fargo ND 58108-6050
p.701.231.5634 / t. 800-488-6378 / f. 701-231-8802
www.ndsu.edu<http://www.ndsu.edu/>

[ndsu_sig]
[Facebook Icon]<https://www.facebook.com/ndsu.fargo>[Instagram Icon New]<https://www.instagram.com/ndsuadmission/> [Twitter Icon] <https://twitter.com/NDSUAdmission>


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://civsa.org/pipermail/listserv_civsa.org/attachments/20161101/f8e97a93/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 36436 bytes
Desc: image005.png
URL: <http://civsa.org/pipermail/listserv_civsa.org/attachments/20161101/f8e97a93/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.gif
Type: image/gif
Size: 1473 bytes
Desc: image006.gif
URL: <http://civsa.org/pipermail/listserv_civsa.org/attachments/20161101/f8e97a93/attachment-0001.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image007.png
Type: image/png
Size: 1693 bytes
Desc: image007.png
URL: <http://civsa.org/pipermail/listserv_civsa.org/attachments/20161101/f8e97a93/attachment-0005.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image008.png
Type: image/png
Size: 2452 bytes
Desc: image008.png
URL: <http://civsa.org/pipermail/listserv_civsa.org/attachments/20161101/f8e97a93/attachment-0006.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image009.png
Type: image/png
Size: 1326 bytes
Desc: image009.png
URL: <http://civsa.org/pipermail/listserv_civsa.org/attachments/20161101/f8e97a93/attachment-0007.png>