[civsa] Ambassador Survey

[Tracy Garde]

Edwin,

When I started working with our program two years ago I wanted to know how
the ambassadors felt about the program and the direction it was going. One
of my main goals was for the ambassadors to have a strong feeling of
ownership and to have input into decision-making. Because we are a small
school I was able to take a more unique and personal approach to this
process. I sent out email invitations to ambassadors from freshmen to
seniors inviting them to meet with me to have a straight-talk conversation
about the program. I asked them to come prepared with goals for the
program, ideas for improvement and possible solutions to any issues they
had identified. I had hoped to have 10 or 12 but of the 41 ambassadors we
had at that time 22 of them participated in that conversation.

Going forward from this meeting we established coordinator positions in
areas such as staffing events, recruitment, social media and training.
Under the umbrella of these main areas, we have a social committee that
works with recruitment on the social events we have in the fall and spring
and also plans social events for the ambassadors. We have committees for
showrooms, overnight hosts, ambassador gear, etc. We invested in polos and
jackets (photo attached) to help identify them as ambassadors and one of
the best outcomes of this was that when faculty, staff and currents
students see them with a family or group they are more likely to stop and
say hello or give a wave. Who knew?!

All of this made an amazing difference in the ambassador's attitude,
commitment and in recruitment efforts. We held interviews in March and
accepted 18 new students into the program. We are now a program of 62
motivated ambassadors to start this fall.

Best of luck and If you have any questions or would like details on
anything please don't hesitate to ask me.

Regards,
Tracy



On Thu, May 5, 2016 at 9:18 AM, Edwin Hernandez-Ayala <
ehernand at marymount.edu> wrote:

> Good Morning!
>
> I would appreciate it if anyone could share any surveys to gage how the
> ambassadors feel about their ambassador program. We are looking into
> revamping the program this summer but would really love to hear from the
> students themselves. Any tools or ideas that have been successful at your
> institutions would be great. =]
>
> ​Thank you!​
>
> --
> *Edwin Hernandez-Ayala*
> Assistant Director of Operations, Campus Visits
> Office of Undergraduate Admissions
> Phone:   703-284-1500
> Fax:       703.522.0349
> www.marymount.edu
>
>
>
> _______________________________________________
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> http://civsa.org/mailman/listinfo/listserv_civsa.org
>
>


-- 
*Tracy Garde*
*Guest Experience Coordinator*
*Illinois College Admission Office*
*1101 W. College Avenue*
*Jacksonville, IL  62650         *
*217-245-3067                                 *





*The best way to find yourself is to lose yourself in service to others -
Gandhi*
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