[civsa] listserv Digest, Vol 54, Issue 45

Fri Jul 29 13:29:25 CDT 2016

Scott,

We pay our students a stipend each semester so that helps. When we hire them in the Spring we tell them their term as a tour guide is Fall, Spring and Summer.

Basically in the summer I tell them have to take 16 tours (there are 43 of them) so the ones that are out of state stay and complete their tours all in two weeks, morning and afternoon. The students who are local spread theirs out throughout the rest of the summer so we always have coverage. I make the schedule myself, send it to them, and then tell them it's their responsibility to switch and find a replacement if it doesn't work for them.

Around the winter break however, our admission counselors give tours. Is that something that might work for you? I'm attaching their tour sign in sheet for the summer as well as the schedule I made. 

Hope this helps!

Hilary Murrell | Campus Visit Coordinator 
UAB Campus Visit Center
www.uab.edu/visit
UAB | The University of Alabama at Birmingham
Hill 201 | 1400 University Boulevard | Birmingham, AL 35294-4562
P: 205.934.9098| F: 205.975.9016 | hmurrell at uab.edu

uab.edu
Knowledge that will change your world

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Today's Topics:

   1. Re: Summer Tours (DJ Dull-MacKenzie)

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Message: 1
Date: Fri, 29 Jul 2016 00:38:25 +0000
From: DJ Dull-MacKenzie <djdull at stanford.edu>
To: "listserv at civsa.org" <listserv at civsa.org>
Subject: Re: [civsa] Summer Tours
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	<CY4PR02MB2199C2AB182A8DA41010FEA0A8010 at CY4PR02MB2199.namprd02.prod.outlook.com>

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Scott, et al:

Boy, do I hear you. I am very fortunate in that my guides/ambassadors are paid and I have the financial wherewithal and support to add significant incentives to ensure that we can meet the needs of our summer crush. Even still, it's difficult to secure sufficient student staffing when it comes to vacations/breaks (especially Spring Break, when no amount of financial incentive will encourage a student to give up their spring break plans).

For summer, however, we offer a significant incentive to anyone willing to go whole hog and work "full-time" during the summer - which we actually define as 30 hours per week for any 8 of the 12-14 weeks of our summer season. Though we tend to only get from 4-8 students to do this each summer, they are the bread and butter of our summer programs. In addition to financial motivation, we attempt to create a mystique about working the summer as well as other intangible benefits. We try to do some fun events, emphasize staff bonding (stuff they can do on their own at no expense to us) and the ability to gain seniority/priority/status, etc. Some strategic photos shown at staff meetings in the spring of the summer crew doing something fun/cool/different have been effective.

But otherwise - I agree - how do you get blood from a stone (especially during Spring Break!!!)?

-DJ

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Scott Kirkessner
Sent: Thursday, July 28, 2016 2:20 PM
To: 'listserv at civsa.org'
Subject: [civsa] Summer Tours

Hey CIVSALand!

Summer Tours right now are a hot mess - we have been seeing nearly twice as many people on tours this year as last year, and we have been struggling big time to get coverage for tours.  We were pretty solid up until about 2 weeks ago, and will be struggling right up to the first day of school.

I had a few round and round conversations with the "higher ups" regarding tours in the off-season - see I want to offer a limited schedule, because our guides have limited availability.  They expect us to offer tours all the time.  When I said once that I can't force our students to work breaks, their response was "Why not?"  My response was "they're students" and their reply was "they're *employees*"

So how do you guys do it?  How do you ensure you have enough Ambassadors in the summer time?

Scott

[Block U Logo]

Scott Kirkessner, M.Ed.
Assistant Director, Campus Experience
Advisor, University Ambassadors
The University of Utah
201 South 1460 East, Room 250s
Salt Lake City, UT 84112
Office: 801.585.1995
scott.kirkessner at utah.edu<mailto:scott.kirkessner at utah.edu>
admissions.utah.edu/visit
facebook.com/UtahAdmissions<https://www.facebook.com/UtahAdmissions>

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