[civsa] Tour Guide Ambassador Management Software

[Andrea Rose Santi]

We use When2Work as well, and love it!
I believe it does keep records - there are some good video tutorials online and their help section is fantastic.
One of the things I really like about When2Work is that there are many different ways to view the schedule. It works well for ambassadors to pick up or trade shifts, and they can set it up to get notifications for various things on their phones, sync with their calendars, etc.

Andrea

Andrea Santi
Manager, Visitors Centre
Marketing & Undergraduate Recruitment
University of Waterloo
(519) 888-4567 ext. 35732
uwaterloo.ca/findoutmore

________________________________
From: listserv [listserv-bounces at civsa.org] on behalf of Risa Farrell [rmfarrell at ucsd.edu]
Sent: July 27, 2016 11:00 AM
To: listserv at civsa.org
Subject: Re: [civsa] Tour Guide Ambassador Management Software

Love this thread! We're looking to revamp our system as well (google calendar feels archaic), so this is super helpful.

Question, does WhenToWork allow you to keep records/data of tour guide shifts? I'd like to be able to track how many tours my guides give each year, do you know if that's possible with WTW?

Thanks all,
Risa

Risa Farrell
Campus Tours Coordinator, Admissions Officer
UC San Diego - Office of Admissions & Relations with Schools
Office:  (858) 822-1684<tel:%28858%29%20822-1684>| Email: rmfarrell at ucsd.edu<mailto:rmfarrell at ucsd.edu>
Reserve a Campus Tours: http://admissions.ucsd.edu/tours/index.html

On Wed, Jul 27, 2016 at 6:44 AM, Teply, Andrea Lynn <Andrea.Teply at utoledo.edu<mailto:Andrea.Teply at utoledo.edu>> wrote:
Hi Andrew!

I have started using WhenToWork and it is a lifesaver! The guides maintain their availability in the system, which allows you to create your schedule and then if you like you can use “auto-fill” to population the schedule based on availability, seniority, etc.  There is a shift trade board and they can request time off as well.  My guides love the mobile app.  The cost is minimal and completely worth it!  Before I started using this we were limping along using a Google calendar and it was a nightmare trying to schedule students for shifts.  This program has been a game changer for me!

http://whentowork.com/

Hope this info was helpful! Please let me know if you have any questions about the program!

Aundy Teply
Assistant Director of Admission
Campus Visit Experience
The University of Toledo
2801 W. Bancroft, Toledo, Ohio 43616
419-530-5715<tel:419-530-5715>
[Description: 87490502017]
Schedule a Visit!<http://www.utoledo.edu/admission/visit/>



From: listserv [mailto:listserv-bounces at civsa.org<mailto:listserv-bounces at civsa.org>] On Behalf Of Boehm, Andrew
Sent: Wednesday, July 27, 2016 9:29 AM
To: listserv at civsa.org<mailto:listserv at civsa.org>
Subject: [civsa] Tour Guide Ambassador Management Software

Hello everyone,

We are looking for some software or a system that allows us to manage our Tour Guides in terms of scheduling, special tours, email communication, etc...

If you work with a great system, or have a system/software that we should avoid, I'd love to hear suggestions that we can explore.

Thanks,

Andrew

Andrew Boehm

Associate Director - Campus Visits and Events

Miami University Office of Admission

301 S. Campus Avenue - 41 CAB

Oxford, OH 45056

513-529-2580<tel:513-529-2580>

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