[civsa] Sorry we missed you template.

[Blair, Taylor S]

Hi Edwin, Tarrick, and other CIVSA folks!

The University of Kentucky Visitor Center sends the following items to students/families after a tour is scheduled:

-       Upon registering: Confirmation email with parking directions, etc.

-       14 days prior: Mailed letter with visit details well as details about Lexington, KY’s Visitors Center should they want to explore town while they are here. The mailed letter includes a printed parking/information document (attached).

-       4 days prior: Reminder email four days prior to the tour with parking directions and instructions to reply to the email to cancel the tour

-       1 day before: Confirmation call by VC student staff to make sure they are still coming, remind them to dress for the weather, and encourage them to arrive a few minutes early.

We also send automated emails in the event a student cancels ahead of time, does not show up, or does attend the tour. Every student visitor also receives a personalized, hand-written postcard by mail after the tour.

If anyone needs copies of the email templates for any of these or has some other suggestions, please let me know directly at taylor.blair at uky.edu<mailto:taylor.blair at uky.edu>. I’d love to know how others help reduce no-shows and stay connected with students.

Thanks,
Taylor
[https://photos-4.dropbox.com/t/2/AACpIzQemBVKSCzH2AVE09Pi1P2PdQTpMroiBlyrhGZa3A/12/46749628/png/32x32/3/1458003600/0/2/BLAIR%2C%20TAYLOR.png/ENzc6iMY6P4DIAEgBygH/61aOajvTyO7B0n_9d4UB93oYl-W4NsOhw8O9JPfQYj4?size_mode=5&size=32x32]



From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Edwin Hernandez-Ayala
Sent: Thursday, July 07, 2016 2:38 PM
To: listserv at civsa.org
Subject: [civsa] Sorry we missed you template.

Hi Everyone!

We are working on revamping our campus visit communication material. Can anyone share their "sorry we missed you" email template or share any ideas or decreasing the no-show rate for appointments?

Thank you,

--
Edwin Hernandez-Ayala
Assistant Director of Operations, Campus Visits
Office of Undergraduate Admissions
Phone:   703-284-1500
Fax:       703.522.0349
www.marymount.edu<http://www.marymount.edu>

[Image removed by sender.]

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