[civsa] Ambassador Leadership Team

Thu Apr 14 10:22:19 CDT 2016

Hello everyone,

This is perfect timing for this since I am going through the process of
putting our new leadership team in place for next year.  Since we pay our
guides we had to create a management position, but there was no cap on the
amount of guides holding this position.  Based on the number of guides we
employ (100-150 at any given time) and responsibilities I expect the
leadership team to oversee, I have selected 7.  The tasks are recruitment,
hiring, training, scheduling, communication, meetings and socials.  Here
are a couple guidelines I use in picking the right people.

- Time served doesn't matter - I want the right people who want the
position for the right reasons.
- I always select at least 1 sophomore (rising Junior) to get some
continuity for the position (2 years as opposed to 1) and they can also
help with the selection the next year.
- Set clear guidelines/responsibilities but also let them take ownership of
the position and additional responsibilities.
     - example:  We need a new scheduling system and I let a student
manager take the lead; I have a manager really interested in HR so I have
her help me with the procedural parts of hiring, etc...
- Always take the lead on tough situations, protect your leadership team.
Dealing with these situations is always a good learning experience but they
also have a lot more on their plate as a student, and they are dealing with
their peers.  I make sure to give them the option to deal with it or for
them to pass things on to me like discipline, non-hire notifications,
complaining parents, etc...

Additionally we've just got the go ahead from student employment (a little
higher pay) to institute an in between level of Tour Guide Leaders to help
with the hiring, training and quality control of our tours.  I foresee
about 10-15 people in that group.

San Diego is almost here and we can talk more about this around the pool!

Andrew

*Andrew Boehm*

Associate Director - Campus Visits and Events

Miami University Office of Admission

301 S. Campus Avenue - 41 CAB

Oxford, OH 45056

513-529-2580

On Thu, Apr 14, 2016 at 10:56 AM, Scott Kirkessner <
Scott.Kirkessner at utah.edu> wrote:

> Hey CIVSA Land!  Below is our Leadership Team Breakdown for the University
> Ambassadors of the University of Utah
>
>
>
> The Senior Leadership Team are the primary decision makers for the
> organization.  They oversee the remaining positions and any committees
>
>
>
> The goal is for them to be elected into these roles (except Team Lead,
> Visitor Relations – I appoint that person) but right now the organization
> is still burgeoning, so we are filling the roles with interested folks who
> I determine if they are fit to lead.  Hopefully next December, we will have
> our first fully elected LT.
>
>
>
> We do elections in December and they serve a calendar year role
> (January-December) instead of an academic year.  We found this will
> mitigate burnout of graduating seniors who are then free to enjoy the
> golden months of their final semester
>
>
>
> Scott
>
>
>
>
>
> *From:* listserv [mailto:listserv-bounces at civsa.org] * On Behalf Of *Wethington,
> Courtney
> *Sent:* Thursday, April 14, 2016 8:19 AM
> *To:* listserv at civsa.org
> *Subject:* [civsa] Ambassador Leadership Team
>
>
>
> Good Morning!
>
>
>
> I have a question regarding your ambassador/tour guide structure. We are
> looking into setting up a leadership team of sorts for our student tour
> guides to encourage them to take ownership and accountability for the tasks
> they complete each semester such as recruitment, training and social
> events. If any of you would be willing to share your models or other
> ideas/tips, please let me know!
>
>
>
> Thank you very much!
>
>
>
> *Courtney Wethington, M. Ed. *
>
> Campus Visit Coordinator
>
>
>
> *Florida Gulf Coast University| Undergraduate Admissions*
>
> 10501 FGCU Blvd. South
>
> Fort Myers, FL33965-6565
>
> 239-590-7982
>
> *cwethington at fgcu.edu <cwethington at fgcu.edu> *
>
> <http://www.facebook.com/fgcuwelcomecenter/>
>
> *Go Eagles!!!*
>
>
>
> Florida has a very broad public records law.  As a result, any written
> communication created or received by Florida Gulf Coast University
> employees is subject to disclosure to the public and the media, upon
> request, unless otherwise exempt.  Under Florida law, e-mail addresses are
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> to a public records request, do not send electronic mail to this entity.
> Instead, contact this office by phone or in writing.
>
>
>
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>
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