[civsa] Tour Evaluation Question

[Scott Kirkessner]

Thank you so much!!

Scott


From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Lambert, Dee
Sent: Tuesday, June 30, 2015 11:24 AM
To: listserv at civsa.org
Subject: Re: [civsa] Tour Evaluation Question

Hi Scott!
We have a scale of 1 to 10 on our evaluations... if people are sold, they typically just circle the 10, if they are neutral it tends to be a 6-7... if they put a 5 or less, even though 5 could be neutral, we know they weren't sold... We also have a section under the number that allows for details...   I don't know if this would help for you all, but it works pretty well for us.

_____________________________________
                     Dee Lambert, M.A.
Director, Visitor Center & Admission Events
          The University of Texas at Dallas
                         (972)883-6479
          [Link_icon_02] <http://www.utdallas.edu/visitors> [Facebook_idea_03] <http://www.facebook.com/utdallasvisitorcenter> [Twitter_icon_02] <twitter.com/futurecomets> [Instagram_icon_02 (2)] <instagram.com/futurecomets> [Youtube_icon_02] <https://www.youtube.com/channel/UCOmKnnfj96ZUT5zqMRg9w8Q> [Flickr_icon_02] <https://www.flickr.com/photos/128714602@N06/>
  Please let us know how we're doing through our
                         guest satisfaction survey<https://utdallas-events.edu.185r.net/survey/index.php?id=113>!
[cid:image001.jpg at 01CF9057.40B9B2E0]


From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Scott Kirkessner
Sent: Tuesday, June 30, 2015 12:03 PM
To: 'listserv at civsa.org'
Subject: [civsa] Tour Evaluation Question

Happy Tuesday CIVSA!  Got a question for the order regarding tour evaluations.  On our evals here at Utah, we have a series of "goldilocks questions" that asks guests if the presentation/tour/housing, etc was either "too short, just right, too long" in that exact order.  We have concerns over the length of the above mentioned components of the tour, but the answers to the questions are all trending neutral.

Based on some unofficial (aka not qualitative) experiences, I have found that when presented with a "goldilocks question" that guests will often answer "just right"/neutral despite having issues with the length.

Have any of you noticed this trend?  Where you know something is too short or too long, but the evals trend otherwise?  And does anyone have suggestions to get a better response out of a "goldilocks question" by perhaps any kind of re-wording and such?

Thanks!

Scott

PS - 337 days to CIVSA in San Diego!







[Block U Logo]

Scott Kirkessner, M.Ed.
Assistant Director, Campus Experience
Advisor, University Ambassadors
The University of Utah
201 South 1460 East, Room 250s
Salt Lake City, UT 84112
Office: 801.585.1995
scott.kirkessner at utah.edu<mailto:scott.kirkessner at utah.edu>
admissions.utah.edu/visit
facebook.com/UtahAdmissions<https://www.facebook.com/UtahAdmissions>



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