[civsa] Student Ambassador Training

Fri Jul 24 10:40:44 CDT 2015

Howdy all from Portland,

As for friendly competitions, we've created a game called "Tour Drills"
where teams of ambassadors compete to answer a difficult question or
present a space on their tour route or campus. Winners are selected from
the coordinators and professional staff by who answers with the best and
most creative 30 second response. We usually play a few rounds at a time.
We've used departments, buildings, difficult parent questions and emergency
situations on tours to get them thinking on their feet.

It is quite fun and the team loves playing it. Winning teams get bragging
points or small treats.

As for training our ambassadors, we actually transitioned to a class model
for both Orientation Leaders and Student Ambassadors. Then we have shorter
trainings for our summer crew and a full fall training to get them ready.

I've attached the syllabus if anyone is interested.

Cheers,
Nicholas

On Thu, Jul 23, 2015 at 2:05 PM, Rob Patterson <Rob.Patterson at mtsu.edu>
wrote:

>  I’d like to piggy back off of this and ask what friendly competitions
> (if any) do you have during training for small groups/mentor groups?
>
>
>
> Happy almost TGIF!
>
>
>
> Rob
>
>
>
> *From:* listserv [mailto:listserv-bounces at civsa.org] * On Behalf Of *Arielle
> Kilday
> *Sent:* Thursday, July 23, 2015 1:51 PM
> *To:* listserv at civsa.org
> *Subject:* Re: [civsa] Student Ambassador Training
>
>
>
> Good afternoon!
>
> Our Fall Ambassador Training has slight variations from year to year, but
> it mainly follows this schedule (sorry for the lack of grammar below):
>
> ·         Welcome Back Dinner
>
> ·         (next day) Opening Workshop – ice breaker (we have 30-40
> Ambassadors each year); setting expectations, rules, requirements,
> paperwork, *boring but necessary stuff*, go over tour script/route,
> marketing/sales/people skills, storytelling practice!
>
> ·         3-4 days of tour practice and coverage of special topics
> related to being an Ambassador (awkward faq’s, time management, tour
> content, storytelling, etc); our Ambassadors are split into small
> groups/teams with one experienced Ambassador who serves as their Team
> Leader; each day the teams get together to practice their tour (my
> experience has shown that they learn best by actually doing the tour);
> doesn’t matter what time – our Ambassadors are involved in A LOT especially
> in August (fall athletics, orientation, res life…), so I tell them that I
> don’t care when they practice (can be the middle of the night if needed!),
> but they need to practice each day; I believe this also gives our Team
> Leaders an opportunity for leadership development
>
> ·         Team Building activities (scavenger hunts, ropes course, etc)
>
> ·         Final Tour Evaluation with me and our Intern; I take small
> groups of Ambassadors out and they give me and our Intern a tour; that
> evaluation determines if they are able to sign-up for tours in the fall
> semester
>
>
>
> Training continues throughout the year with monthly meetings, periodic
> check-in evaluations, and special field trips! Hope this helps!
>
>
>
>
>
> *Arielle Kilday*
>
> Assistant Director of Admissions
>
> Maryville College
>
> 865-981-8042 (office)
>
> 865-981-8005 (fax)
>
> 1-800-59-SCOTS (toll free)
>
> arielle.kilday at maryvillecollege.edu
>
>
>
> #FutureMCScot
>
> *Find Maryville College on Facebook
> <http://www.facebook.com/MaryvilleCollegeAdmissions>*
>
> *Follow Maryville College on Twitter <http://twitter.com/MCScotsADM>*
>
>
>
> www.maryvillecollege.edu
>
>
>
> *From:* listserv [mailto:listserv-bounces at civsa.org
> <listserv-bounces at civsa.org>] *On Behalf Of *Suzanne Marie Mcdonald
> *Sent:* Tuesday, July 21, 2015 3:28 PM
> *To:* <listserv at civsa.org> <listserv at civsa.org>
> *Subject:* Re: [civsa] Student Ambassador Training
>
>
>
> Hi Allison,
>
>
>
> Did you get any responses to your question? I would love to hear what
> others have to say. Please share if you receive anything.
>
>
>
> Thank you!
>
>
>
> Suzy
>
> Sent from my iPad
>
>
> On Jul 21, 2015, at 12:26 PM, Allison Fannon <afannon at uco.edu> wrote:
>
>  Good Morning!
>
>
>
> I am working on planning our training that is coming up in a few weeks and
> trying to get ideas to make it different. I have all the ambassadors (new
> and old) come to the training, so trying to make it different each year is
> challenging. I am interested to know what works for your ambassador
> trainings that has been successful for your students!
>
>  Does anyone have ideas or training manuals to share?
>
>
>
> Thank you & enjoy your day!
>
>
>
> Allison Fannon
>
> Coordinator, Campus Tours & Events
>
> University of Central Oklahoma
>
> 100 N. University Drive
>
> Edmond, OK 73034
>
> Phone: 405.974.5331 | Fax: 405.974.3841
>
> www.uco.edu
>
>
>
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>
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>

-- 

[image: Portland State University logo]

Nicholas Running, MS '14
Coordinator of Commencement & Outreach
Office of Admissions & New Student Programs

503-725-4460 tel
n <Nicholas.Rhodes at pdx.edu>running at pdx.edu
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