[civsa] Student Ambassador Training

[Rob Patterson]

I'd like to piggy back off of this and ask what friendly competitions (if any) do you have during training for small groups/mentor groups?

Happy almost TGIF!

Rob

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Arielle Kilday
Sent: Thursday, July 23, 2015 1:51 PM
To: listserv at civsa.org
Subject: Re: [civsa] Student Ambassador Training

Good afternoon!
Our Fall Ambassador Training has slight variations from year to year, but it mainly follows this schedule (sorry for the lack of grammar below):

*         Welcome Back Dinner

*         (next day) Opening Workshop - ice breaker (we have 30-40 Ambassadors each year); setting expectations, rules, requirements, paperwork, *boring but necessary stuff*, go over tour script/route, marketing/sales/people skills, storytelling practice!

*         3-4 days of tour practice and coverage of special topics related to being an Ambassador (awkward faq's, time management, tour content, storytelling, etc); our Ambassadors are split into small groups/teams with one experienced Ambassador who serves as their Team Leader; each day the teams get together to practice their tour (my experience has shown that they learn best by actually doing the tour); doesn't matter what time - our Ambassadors are involved in A LOT especially in August (fall athletics, orientation, res life...), so I tell them that I don't care when they practice (can be the middle of the night if needed!), but they need to practice each day; I believe this also gives our Team Leaders an opportunity for leadership development

*         Team Building activities (scavenger hunts, ropes course, etc)

*         Final Tour Evaluation with me and our Intern; I take small groups of Ambassadors out and they give me and our Intern a tour; that evaluation determines if they are able to sign-up for tours in the fall semester

Training continues throughout the year with monthly meetings, periodic check-in evaluations, and special field trips! Hope this helps!


Arielle Kilday
Assistant Director of Admissions
Maryville College
865-981-8042 (office)
865-981-8005 (fax)
1-800-59-SCOTS (toll free)
arielle.kilday at maryvillecollege.edu<mailto:arielle.kilday at maryvillecollege.edu>

#FutureMCScot
Find Maryville College on Facebook<http://www.facebook.com/MaryvilleCollegeAdmissions>
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www.maryvillecollege.edu<http://www.maryvillecollege.edu/>

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Suzanne Marie Mcdonald
Sent: Tuesday, July 21, 2015 3:28 PM
To: <listserv at civsa.org<mailto:listserv at civsa.org>> <listserv at civsa.org<mailto:listserv at civsa.org>>
Subject: Re: [civsa] Student Ambassador Training

Hi Allison,

Did you get any responses to your question? I would love to hear what others have to say. Please share if you receive anything.

Thank you!

Suzy

Sent from my iPad

On Jul 21, 2015, at 12:26 PM, Allison Fannon <afannon at uco.edu<mailto:afannon at uco.edu>> wrote:
Good Morning!

I am working on planning our training that is coming up in a few weeks and trying to get ideas to make it different. I have all the ambassadors (new and old) come to the training, so trying to make it different each year is challenging. I am interested to know what works for your ambassador trainings that has been successful for your students!

Does anyone have ideas or training manuals to share?

Thank you & enjoy your day!

Allison Fannon
Coordinator, Campus Tours & Events
University of Central Oklahoma
100 N. University Drive
Edmond, OK 73034
Phone: 405.974.5331 | Fax: 405.974.3841
www.uco.edu<http://www.uco.edu/>

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