[civsa] Spring Training Topics for Ambassadors

[Powell, James]

Two of the major aspects we will be focusing on for our Winter training will be handling difficult questions on campus tours as well as how to go above and beyond in our guest service. Both of these will involve some sort of workshop or role playing aspect.

We do have a few new tour guides joining our staff this semester, so a large portion of our Winter training is introductory material for our new hires.

Hope this helps!
JAMES POWELL
Campus Visit Specialist
OFFICE OF UNDERGRADUATE ADMISSIONS
OKLAHOMA STATE UNIVERSITY
219 Student Union | Stillwater, OK 74078
405-744-6660 | james.powell at okstate.edu<mailto:james.powell at okstate.edu>
[BAOCnew]<https://admissions.okstate.edu/>
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From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Erika Howe
Sent: Tuesday, January 06, 2015 8:56 AM
To: listserv at civsa.org
Subject: [civsa] Spring Training Topics for Ambassadors

Happy New Year Everyone!

I am currently in the process of planning a "Spring refresher" training for my Ambassadors at the end of January. It is only going to be around 2 1/2 hours long, but I'd love to get some ideas about different training topics/fun things you all do with your tour guides for training.

Any advice is much appreciated!

-Erika

--
____________________________
Erika D. Howe, M.S., '11
Admission Counselor

Office of Undergraduate Admission
Simmons College
300 The Fenway
Boston, MA 02115

(P) 617-521-2045  (F) 617-521-3190  (E) erika.howe at simmons.edu<mailto:erika.howe at simmons.edu>


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