[civsa] Tour Guide - Paid or Incentive?

[DJ Dull-MacKenzie]

RE Pay and incentives:
We are fortunate to have a budget that supports what we do.
We pay our student guides hourly wages, and they get a $0.50 increase for every 200 hours worked. As part of their employment, we have various requirements for types of hours worked (including signups for off-schedule tours).
Public recognition and incentives work well for tour guide types - we have various low-key-but-fun incentives for various milestones -- "most signups for the quarter", "Sub King and Queen" honors (for those who subbed the most times each quarter for their peers), and we bestow a traditional golf umbrella in a brief "knighting" ceremony at monthly staff meeting for anyone who reaches our top tier of hours worked (800 or more).
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DJ Dull-MacKenzie, '88
Director of Visitor Relations
Stanford University


From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Allison Fannon
Sent: Thursday, December 17, 2015 6:42 AM
To: listserv at civsa.org
Subject: [civsa] Tour Guide - Paid or Incentive?

Morning and Warm Holiday Wishes!

I wanted to inquire about if your tour guides are all paid or if there are incentives for them. Currently, we offer free parking and they do a certain amount of tours a semester, but that doesn't seem to be working well. We are looking at hiring some, but I wanted to see what others do to provide student tour guides for general campus tours.

Thanks in advance for your help! Looking forward to your responses!

Best,


Allison Fannon
Coordinator, Campus Tours & Events
University of Central Oklahoma
100 N. University Drive
Edmond, OK 73034
Phone: 405.974.5331 | Fax: 405.974.3841
www.uco.edu<http://www.uco.edu/>

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