[civsa] FW: Communication of FAQs

[Donna Haas]

I would be interested in this information as well. We do not have a
standardized system in place, but it is needed.  Thanks!

Donna Haas
Eureka College Admissions
Visit Coordinator
309-467-6825



On Thu, Apr 30, 2015 at 9:39 AM, Tassler, Tamara <ttassler at fgcu.edu> wrote:

>  Hi everyone!
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> Rachel sent this out yesterday but I think there may have been a glitch in
> our e-mail system.  We really need help in the below area if anyone has
> some insight they could share we would appreciate it!  Thanks!
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> Tami
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> Hi All and Happy Summer from Florida Gulf Coast University!
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> We are updating our Helpful Information Templates (the documents used by
> our student tour guide staff to help answer admission advising questions
> via phone and e-mail). Aside from your students using the university
> website, how does your team answer frequently asked admission questions? Do
> you have a standardized system in place? What kind of written
> documents/templates do you use? I am wanting to improve our team’s
> standardization of answering questions to increase the overall accuracy of
> the information being given out. I am also very interested in the way your
> “phone rooms” are set-up to help your team answer FAQ’s, and also any
> helpful templates that you are currently using that utilize a flowchart
> system for answering questions. Thanks in advance for your feedback!
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> *Rachel Anderson*
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> Coordinator of Campus Visits
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> Margaret S. Sugden Welcome Center|Undergraduate Admissions
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> Florida Gulf Coast University
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> 10501 FGCU Blvd. S
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> Fort Myers, FL  33965-6565
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> 239-590-7982 – direct line
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> 1-888-889-1095 – toll free
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> 239-590-7715 - fax
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> www.fgcu.edu
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> *Go Eagles!!! *
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> Florida has a very broad public records law.  As a result, any written
> communication created or received by Florida Gulf Coast University
> employees is subject to disclosure to the public and the media, upon
> request, unless otherwise exempt.  Under Florida law, e-mail addresses are
> public records.  If you do not want your email address released in response
> to a public records request, do not send electronic mail to this entity.
> Instead, contact this office by phone or in writing.
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> _______________________________________________
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