[civsa] FW: Communication of FAQs

[Tassler, Tamara]

Hi everyone!

Rachel sent this out yesterday but I think there may have been a glitch in our e-mail system.  We really need help in the below area if anyone has some insight they could share we would appreciate it!  Thanks!

Tami







Hi All and Happy Summer from Florida Gulf Coast University!

We are updating our Helpful Information Templates (the documents used by our student tour guide staff to help answer admission advising questions via phone and e-mail). Aside from your students using the university website, how does your team answer frequently asked admission questions? Do you have a standardized system in place? What kind of written documents/templates do you use? I am wanting to improve our team's standardization of answering questions to increase the overall accuracy of the information being given out. I am also very interested in the way your "phone rooms" are set-up to help your team answer FAQ's, and also any helpful templates that you are currently using that utilize a flowchart system for answering questions. Thanks in advance for your feedback!

Rachel Anderson
Coordinator of Campus Visits
Margaret S. Sugden Welcome Center|Undergraduate Admissions
Florida Gulf Coast University
10501 FGCU Blvd. S
Fort Myers, FL  33965-6565
239-590-7982 - direct line
1-888-889-1095 - toll free
239-590-7715 - fax
www.fgcu.edu<http://www.fgcu.edu/>
Go Eagles!!!

Florida has a very broad public records law.  As a result, any written communication created or received by Florida Gulf Coast University employees is subject to disclosure to the public and the media, upon request, unless otherwise exempt.  Under Florida law, e-mail addresses are public records.  If you do not want your email address released in response to a public records request, do not send electronic mail to this entity.  Instead, contact this office by phone or in writing.

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