[civsa] Group Tour Policies

Wed May 28 10:54:25 CDT 2014

Good Morning!

This is all helpful information! My question: does anyone take "action" if
a school brings less than half of the number of students they signed up to
bring. For example, the group signs up to bring 40 students and only bring
12. We've been running into this issue a lot the past few months.

To answer the other questions: PSU only serves high school aged groups,
twice a week.  Our maximum is 40 students and a contract is sent to them
prior to their visit and they must turn it in before arriving to campus.
 If they do not turn it in before getting to campus, we have them fill out
the contract as part of the check-in process when they arrive.  Same here,
I took a contract off of the CIVSA site and edited to fit our needs.  I
also had our campus contracts office review the form to ensure the language
was appropriate and we wouldn't be held liable for a student while on
campus, that their school/chaperon was liable.

Good luck!!

Kanani

On Wed, May 28, 2014 at 7:21 AM, Barb Lieske <barb.lieske at valpo.edu> wrote:

> Good morning from Valparaiso University. Like you, we have had a huge
> influx of groups wanting to visit. And they all wanted us to provide lunch.
> After one year of over-extending ourselves (budget, counselors,
> tourguides), we decided to restrict our group visits to high school aged
> students and we no longer provide meals. We also only allow groups at 9:30
> a.m.on Tuesdays through Thursdays because Mondays and Fridays are our
> busiest visit days for our individual families.
>
> Over the first year of implementing this program, we had to constantly
> tweak our messaging so that those requesting the visit "got it!"  See where
> we're at now by visiting our group visit webpage:
> http://www.valpo.edu/admission/undergrad/visit/group-visits/
>
> Also, please note that groups calling us to schedule a visit are still
> told they must complete the online group visit request form. This is so we
> have it "in writing" and there is no misinterpretation of their
> expectations and what we can provide.
>
> Good luck! Barb Lieske
>
>
> On Wed, May 28, 2014 at 8:26 AM, Houston, Susan <SRH003 at shsu.edu> wrote:
>
>>  Laura,
>>
>>
>>
>> We are having the same problem that you are having.  I have started
>> putting groups on a waitlist in case of a cancellation.  However, it is
>> usually too late for them to secure transportation in short notice.  We
>> have discussed putting the group on a one year “suspension” if they cancel
>> late.  But I am interested in finding out how if anyone that does this
>> tells them this in a “nice’ fashion!  Also, how does one enforce it?
>>
>>
>>
>> Thanks, Susie
>>
>>
>>
>>
>>
>> Susie Houston
>> Visitor Center Coordinator
>>
>> GO Kats GO Center Coordinator
>> Sam Houston State University
>> Box 2539
>> Huntsville, Texas 77341
>> 936-294-1063
>> shouston at shsu.edu
>>
>> http://www.shsu.edu/enrollment/gocenter/index.html
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* listserv [mailto:listserv-bounces at civsa.org] * On Behalf Of *Stansell,
>> Laura J
>> *Sent:* Thursday, May 22, 2014 9:46 AM
>> *To:* listserv at civsa.org
>> *Subject:* [civsa] Group Tour Policies
>>
>>
>>
>> The University of Tennessee is seeing a tremendous increase in the number
>> of group tour requests.  We are struggling to honor all requests because of
>> funding.  Because of this, we are considering limiting the age level of
>> students and/or setting stricter policies that would be enforced for ‘no
>> shows’ or late arrivals.  If you have any information, contracts, letters,
>> policies that you wouldn’t mind sharing, I would appreciate it!
>>
>>
>>
>> Thanks!
>>
>> Laura Stansell
>>
>>
>>
>> <><<<><<<><<<><<<><<<><<<><<<><<<><<<><<<><<<>
>>
>> Laura Stansell – Assistant Director
>>
>> Visitors’ Center & Undergraduate Admissions
>>
>> *The University of Tennessee, Knoxville *
>>
>> 2712 Neyland Drive
>>
>> Knoxville, Tennessee  37996
>>
>> (865) 946-TOUR
>>
>> stansell at utk.edu
>>
>>
>>
>> _______________________________________________
>> listserv mailing list
>> listserv at civsa.org
>> http://civsa.org/mailman/listinfo/listserv_civsa.org
>>
>>
>
>
> --
> Barbara Lieske, Director
> Admission Programs & the Valpo Admission Network
> Valparaiso University
> Duesenberg Welcome Center
> 1620 Chapel Drive
> Valparaiso, IN 46383-6493
> 888-468-2576, 219-464-6717
> barb.lieske at valpo.edu
> Facebook: Barb at Valpo
>
> _______________________________________________
> listserv mailing list
> listserv at civsa.org
> http://civsa.org/mailman/listinfo/listserv_civsa.org
>
>

-- 

Kanani Porotesano, M.S.
Coordinator, Campus Visits
University Welcome Center
kanani at pdx.edu
503-725-5567

*Come visit PSU! Sign up <http://www.pdx.edu/admissions/visit> for a visit
program this winter!*
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