[civsa] Group Tour Policies

[Barb Lieske]

Good morning from Valparaiso University. Like you, we have had a huge
influx of groups wanting to visit. And they all wanted us to provide lunch.
After one year of over-extending ourselves (budget, counselors,
tourguides), we decided to restrict our group visits to high school aged
students and we no longer provide meals. We also only allow groups at 9:30
a.m.on Tuesdays through Thursdays because Mondays and Fridays are our
busiest visit days for our individual families.

Over the first year of implementing this program, we had to constantly
tweak our messaging so that those requesting the visit "got it!"  See where
we're at now by visiting our group visit webpage:
http://www.valpo.edu/admission/undergrad/visit/group-visits/

Also, please note that groups calling us to schedule a visit are still told
they must complete the online group visit request form. This is so we have
it "in writing" and there is no misinterpretation of their expectations and
what we can provide.

Good luck! Barb Lieske


On Wed, May 28, 2014 at 8:26 AM, Houston, Susan <SRH003 at shsu.edu> wrote:

>  Laura,
>
>
>
> We are having the same problem that you are having.  I have started
> putting groups on a waitlist in case of a cancellation.  However, it is
> usually too late for them to secure transportation in short notice.  We
> have discussed putting the group on a one year “suspension” if they cancel
> late.  But I am interested in finding out how if anyone that does this
> tells them this in a “nice’ fashion!  Also, how does one enforce it?
>
>
>
> Thanks, Susie
>
>
>
>
>
> Susie Houston
> Visitor Center Coordinator
>
> GO Kats GO Center Coordinator
> Sam Houston State University
> Box 2539
> Huntsville, Texas 77341
> 936-294-1063
> shouston at shsu.edu
>
> http://www.shsu.edu/enrollment/gocenter/index.html
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* listserv [mailto:listserv-bounces at civsa.org] * On Behalf Of *Stansell,
> Laura J
> *Sent:* Thursday, May 22, 2014 9:46 AM
> *To:* listserv at civsa.org
> *Subject:* [civsa] Group Tour Policies
>
>
>
> The University of Tennessee is seeing a tremendous increase in the number
> of group tour requests.  We are struggling to honor all requests because of
> funding.  Because of this, we are considering limiting the age level of
> students and/or setting stricter policies that would be enforced for ‘no
> shows’ or late arrivals.  If you have any information, contracts, letters,
> policies that you wouldn’t mind sharing, I would appreciate it!
>
>
>
> Thanks!
>
> Laura Stansell
>
>
>
> <><<<><<<><<<><<<><<<><<<><<<><<<><<<><<<><<<>
>
> Laura Stansell – Assistant Director
>
> Visitors’ Center & Undergraduate Admissions
>
> *The University of Tennessee, Knoxville *
>
> 2712 Neyland Drive
>
> Knoxville, Tennessee  37996
>
> (865) 946-TOUR
>
> stansell at utk.edu
>
>
>
> _______________________________________________
> listserv mailing list
> listserv at civsa.org
> http://civsa.org/mailman/listinfo/listserv_civsa.org
>
>


-- 
Barbara Lieske, Director
Admission Programs & the Valpo Admission Network
Valparaiso University
Duesenberg Welcome Center
1620 Chapel Drive
Valparaiso, IN 46383-6493
888-468-2576, 219-464-6717
barb.lieske at valpo.edu
Facebook: Barb at Valpo
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