[civsa] Group Tour Policies

[Rebecca Tuck]

Hi Laura! 

At Southern Poly, we are only able to accommodate high school groups. We used to do elementary and middle school tours (and even church and camp groups) but we had lots of issues with that - poor behavior, not enough chaperones, the visit just being a field trip, etc. So a few months ago we decided to change it to just high school counselors/teachers bringing their high school aged students (10-50 students). 

In regards to a cancellation policy, we require that the group send us back a signed form that's included in our Group Campus Tour Confirmation Packet - they have to send that form back at least a week prior to their visit (I give them the exact date). We actually use a tour confirmation packet that Georgia State (I think) shared on the CIVSA sharing library and then modified it to fit our school. It's very thorough and really sets good expectations for the group tours. 

Hope this helps a little! Let me know if you have any other questions. 

Becca 

-- 
Becca Tuck 
Office of Student Recruitment 
Southern Polytechnic State University 
Office: 678-915-3521 
Email: rtuck at spsu.edu 
www.spsu.edu/visit 

----- Original Message -----
From: "Susan Houston" <SRH003 at SHSU.EDU>
To: "listserv at civsa.org" <listserv at civsa.org>
Sent: Wednesday, May 28, 2014 9:26:51 AM
Subject: Re: [civsa] Group Tour Policies





Laura, 



We are having the same problem that you are having. I have started putting groups on a waitlist in case of a cancellation. However, it is usually too late for them to secure transportation in short notice. We have discussed putting the group on a one year “suspension” if they cancel late. But I am interested in finding out how if anyone that does this tells them this in a “nice’ fashion! Also, how does one enforce it? 



Thanks, Susie 





Susie Houston 
Visitor Center Coordinator 

GO Kats GO Center Coordinator 
Sam Houston State University 
Box 2539 
Huntsville, Texas 77341 
936-294-1063 
shouston at shsu.edu 

http://www.shsu.edu/enrollment/gocenter/index. html 















From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Stansell, Laura J 
Sent: Thursday, May 22, 2014 9:46 AM 
To: listserv at civsa.org 
Subject: [civsa] Group Tour Policies 



The University of Tennessee is seeing a tremendous increase in the number of group tour requests. We are struggling to honor all requests because of funding. Because of this, we are considering limiting the age level of students and/or setting stricter policies that would be enforced for ‘no shows’ or late arrivals. If you have any information, contracts, letters, policies that you wouldn’t mind sharing, I would appreciate it! 



Thanks! 

Laura Stansell 



<><<<><<<><<<><<<><<<><<<><<<><<<><<<><<<><<<> 

Laura Stansell – Assistant Director 

Visitors’ Center & Undergraduate Admissions 

The University of Tennessee, Knoxville 

2712 Neyland Drive 

Knoxville, Tennessee 37996 

(865) 946-TOUR 

stansell at utk.edu 


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