[civsa] Group Tour Policies

[Houston, Susan]

Laura,

We are having the same problem that you are having.  I have started putting groups on a waitlist in case of a cancellation.  However, it is usually too late for them to secure transportation in short notice.  We have discussed putting the group on a one year "suspension" if they cancel late.  But I am interested in finding out how if anyone that does this tells them this in a "nice' fashion!  Also, how does one enforce it?

Thanks, Susie


Susie Houston
Visitor Center Coordinator
GO Kats GO Center Coordinator
Sam Houston State University
Box 2539
Huntsville, Texas 77341
936-294-1063
shouston at shsu.edu
http://www.shsu.edu/enrollment/gocenter/index.html






From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Stansell, Laura J
Sent: Thursday, May 22, 2014 9:46 AM
To: listserv at civsa.org
Subject: [civsa] Group Tour Policies

The University of Tennessee is seeing a tremendous increase in the number of group tour requests.  We are struggling to honor all requests because of funding.  Because of this, we are considering limiting the age level of students and/or setting stricter policies that would be enforced for 'no shows' or late arrivals.  If you have any information, contracts, letters, policies that you wouldn't mind sharing, I would appreciate it!

Thanks!
Laura Stansell

<><<<><<<><<<><<<><<<><<<><<<><<<><<<><<<><<<>
Laura Stansell - Assistant Director
Visitors' Center & Undergraduate Admissions
The University of Tennessee, Knoxville
2712 Neyland Drive
Knoxville, Tennessee  37996
(865) 946-TOUR
stansell at utk.edu<mailto:stansell at utk.edu>

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