[civsa] Welcome Center Research HELP!

[Lamborn, Morgan M]

Good afternoon CIVSA!

The AVP of Enrollment Management here at UF has asked the Welcome Center to do some benchmarking research. Below is her survey. We would GREATLY appreciate any and all responses! If you can't answer every question, that's fine - as every little bit counts. :)

Thanks in advance for all of your help, and can't wait to see you all at Conference!






The University of Florida is doing an assessment of our Welcome Center services for prospective students.  As part of that assessment we would like to collect some benchmarking data from comparable institutions.  Below is a short list of services.  Your response would be greatly appreciated.  We are also willing to share the results once we compile them.

Number of prospective students served by your center per year
Number of family members served by your center per year
Number of programs/tours given per year
Who does your Welcome Center report to?
How many full-time staff are assigned to the welcome center?
How many student workers (excluding tour guides) assist in the center?

Do you provide the following?
Item

Yes

No

Comments

Registration for Campus Visit







Online registration system







If you have an online registration, is it vendor provided (name the vendor)







Information from registration system pulled into CRM







Is CRM vendor provided (name the vendor)







Campus Visit







Group Presentation provided







Information video







Tour by welcome center staff







Tour by student ambassadors







Virtual tour







If you have a virtual tour, is it vendor provided (name the vendor)







Meet with college/department







Meet with Admissions staff







Meet with financial aid staff







Other meetings arranged by welcome center staff (Veterans, activities)







Tour inside of buildings







Walking tour of campus







Bus tour of campus







Follow-up after visit







Email from welcome center staff







Email from college/department







Email from student ambassador







Call from welcome center staff







Call from college/department







Call from student ambassador











-----------------------------------------------
Morgan Lamborn
University of Florida
Freshman Admissions Officer
Welcome Center Group Tours
352-294-0902
mlamborn at admissions.ufl.edu

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