[civsa] Tour Guide Organizations?

[Hannah Middlebrook]

Hi Carmen!

I attached the flow chart for the ambassador program. I have a student
coordinator that does all of the scheduling, training, and for the most
part, handles any of the disciplinary concerns. She works from the
Admission Office throughout the week to mainly work on scheduling and
respond to all of her emails, but does a lot of work from the comfort of
her home.

I then have a leadership board of about five students. They are responsible
for mentoring about 3-5 other tour guides. At our bi-weekly meetings we
start off in the liaison groups so they can touch base and make sure
everyone is doing okay. They also schedule tour evaluations at mid-semester
and at the end of each semester with the tour guides in their group.
Additionally, Leadership Board is required to work an extra hour in the
office each week to help with any smaller jobs or tasks the coordinator
needs assistance with. For example, addressing all of the post cards tour
guides send to guests.

Hope that helps!

Happy Holidays,
Hannah


On Fri, Dec 13, 2013 at 8:44 AM, Perez, Carmen A <c.perez17 at miami.edu>wrote:

>  Hello CIVSA members,
>
>
>
> Hope all is well! At UM, we are in the process of restructuring our tour
> guide organization and am wondering if you can send me examples of what
> your tour guide organization structure is? For example, if you have an
> executive/advisory board, what roles do they have? What is the role of the
> Admission Officer(s) who runs that organization within your respective
> offices?
>
>
>
> Any information would be most appreciated!
>
>
>
> Best,
>
> Carmen
>
> Carmen A. Pérez, M.Ed
>
> Senior Associate Director of Admission
>
> University of Miami
>
> Coral Gables, FL 33146
>
> c.perez17 at miami.edu
>
> 305.284.5714
>
>
>
> [image: cid:image001.png at 01CE82F8.351238D0]
>
>
>
> _______________________________________________
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>
>


-- 
Hannah Middlebrook
Assistant Director of Admissions
Pacific Lutheran University
253-538-6370
middlehm at plu.edu
w <http://www.choose.plu.edu/>ww.choose.plu.edu

<https://www.facebook.com/pluadmission>  <http://instagram.com/plu_admission>
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