[civsa] Tour Guides Who Don't Give Tours

Wed Dec 4 07:50:25 CST 2013

Thanks Hannah!

Blessings,

Kristen Nielsen | Visit Counselor
Roberts Wesleyan College
2301 Westside Dr | Rochester, NY | 14624
(p) 585-594-6481 | (txt) 585-250-0550
(f) 585-594-6371 | www.roberts.edu

[cid:image001.png at 01CEF0CD.DCFE0540]<https://www.facebook.com/RobertsWesleyanCollege>   [cid:image002.png at 01CEF0CD.DCFE0540] <https://twitter.com/robertswesleyan>    [cid:image003.png at 01CEF0CD.DCFE0540] <http://www.youtube.com/user/RobertsWesleyan>    [cid:image004.png at 01CEF0CD.DCFE0540] <http://instagram.com/robertswesleyan/>

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Hannah Middlebrook
Sent: Tuesday, December 03, 2013 10:33 PM
To: listserv at civsa.org
Subject: Re: [civsa] Tour Guides Who Don't Give Tours

Hi Kristen!

Sorry for the slow response. I attached a a couple pictures of our flow chart that is next to their sign-in sheet.
For the most part there is always something to do for them, it's just not always glamorous or their favorite project. Right now I am keeping them busy with the constant stuffing of envelopes as acceptance letters head out our doors.
Let me know if that helps or not! :)

Night,
Hannah

On Mon, Nov 25, 2013 at 1:48 PM, Nielsen_Kristen <Nielsen_Kristen at roberts.edu<mailto:Nielsen_Kristen at roberts.edu>> wrote:
Hi Hannah,
What do you use for your flow chart? Do you regularly add projects to it? We have attempted this before, but we've struggled to have enough instruction on it for Ambassadors to work from it on their own. Thanks!

Blessings,

Kristen Nielsen | Visit Counselor
Roberts Wesleyan College
2301 Westside Dr | Rochester, NY | 14624
(p) 585-594-6481<tel:585-594-6481> | (txt) 585-250-0550<tel:585-250-0550>
(f) 585-594-6371<tel:585-594-6371> | www.roberts.edu<http://www.roberts.edu>

[https://mail.google.com/mail/u/0/?ui=2&ik=2fcf569272&view=att&th=142bba1fbfdce6bd&attid=0.3&disp=safe&realattid=34a48613b2ed5bdf_0.0.1&zw]<https://www.facebook.com/RobertsWesleyanCollege>   [https://mail.google.com/mail/u/0/?ui=2&ik=2fcf569272&view=att&th=142bba1fbfdce6bd&attid=0.4&disp=safe&realattid=34a48613b2ed5bdf_0.0.2&zw] <https://twitter.com/robertswesleyan>    [https://mail.google.com/mail/u/0/?ui=2&ik=2fcf569272&view=att&th=142bba1fbfdce6bd&attid=0.2&disp=safe&realattid=34a48613b2ed5bdf_0.0.3&zw] <http://www.youtube.com/user/RobertsWesleyan>    [https://mail.google.com/mail/u/0/?ui=2&ik=2fcf569272&view=att&th=142bba1fbfdce6bd&attid=0.1&disp=safe&realattid=34a48613b2ed5bdf_0.0.4&zw] <http://instagram.com/robertswesleyan/>

From: listserv [mailto:listserv-bounces at civsa.org<mailto:listserv-bounces at civsa.org>] On Behalf Of Hannah Middlebrook
Sent: Wednesday, November 20, 2013 9:56 AM
To: andrew.boehm at miamioh.edu<mailto:andrew.boehm at miamioh.edu>; listserv at civsa.org<mailto:listserv at civsa.org>
Cc: listserv at civsa.org<mailto:listserv at civsa.org>
Subject: Re: [civsa] Tour Guides Who Don't Give Tours

Hi Alex!

My name is Hannah and I work for Pacific Lutheran University in Tacoma, WA. It sounds like our procedures are very similar to the other schools.

Our tour guides are expected to wait 15 minutes just in case we have walk-ins. If no one is on their tour they have a flow chart to see if there are other projects in the office. They will ask our support staff, front desk, counseling staff, and finally stop with me to see if I have any tour specific projects that need to be done (write thank you post cards, sweep the show room, etc.). If it is a really slow week and none of us have work for them, then they put 30 minutes down and head out. During finals week they just have to wait the 15 minutes and can then leave without looking for projects.

Hope that helps!

Hannah

Sent from my iPhone

On Nov 20, 2013, at 5:11 AM, "Boehm, Andrew" <andrew.boehm at miamioh.edu<mailto:andrew.boehm at miamioh.edu>> wrote:
At Miami we try and make sure there is some office work for our paid tour guides to complete when they don't tour during a given shift.  Things like stuffing informational packets, writing "thank you for visiting" post cards, etc...  However, if they don't give a tour we pay them a minimum of 1.5 hours for being here.  They simply mark it as "not needed" on their time card and we compensate for that.

Andrew

Andrew Boehm

Assistant Director

Miami University Office of Admission

301 S. Campus Avenue - 41 CAB

Oxford, OH 45056

513-529-2580<tel:513-529-2580>

On Tue, Nov 19, 2013 at 3:03 PM, Alex Catalan <catalana at beloit.edu<mailto:catalana at beloit.edu>> wrote:
Hi Friends,

At Beloit, we're doing some thinking about paying Tour Guides and what to do when they don't give a tour. Could you weigh in?

We have our guides scheduled for standard tour times but they don't always fill. We do ask them to check in at their time in case of walk-ins. While we try to balance popular times with not so popular ones (each guide has two assigned times), some guides work very regularly and some work just an hour or two a month.

Some questions:

If your guides are paid hourly, are they paid when there is no tour?

If so, do they get to leave or do you have them do other work?

If so, what sort of office work? And,

How do you communicate and keep track of non-tour work when they don't give a tour?

Thanks!
Alex

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--
Hannah Middlebrook
Assistant Director of Admissions
Pacific Lutheran University
253-538-6370<tel:253-538-6370>
middlehm at plu.edu<mailto:middlehm at plu.edu>
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