[civsa] Tour Guides Who Don't Give Tours

Tue Dec 3 21:33:03 CST 2013

Hi Kristen!

Sorry for the slow response. I attached a a couple pictures of our flow
chart that is next to their sign-in sheet.

For the most part there is always *something* to do for them, it's just not
always glamorous or their favorite project. Right now I am keeping them
busy with the constant stuffing of envelopes as acceptance letters head out
our doors.

Let me know if that helps or not! :)

Night,
Hannah

On Mon, Nov 25, 2013 at 1:48 PM, Nielsen_Kristen <
Nielsen_Kristen at roberts.edu> wrote:

> Hi Hannah,
>
> What do you use for your flow chart? Do you regularly add projects to it?
> We have attempted this before, but we’ve struggled to have enough
> instruction on it for Ambassadors to work from it on their own. Thanks!
>
>
>
>
>
> *Blessings,*
>
>
>
> *Kristen Nielsen* | *Visit Counselor*
>
> *Roberts Wesleyan College*
>
> 2301 Westside Dr | Rochester, NY | 14624
>
> (p) 585-594-6481 | (txt) 585-250-0550
>
> (f) 585-594-6371 | www.roberts.edu
>
>
>
> [image: Description: Description: Description: facebook smaller]<https://www.facebook.com/RobertsWesleyanCollege>
> [image: Description: Description: Description: twitter smaller]<https://twitter.com/robertswesleyan>
>    [image: Description: Description: Description: youtube smaller]<http://www.youtube.com/user/RobertsWesleyan>
>    [image: Description: Description: Description: instagram smaller]<http://instagram.com/robertswesleyan/>
>
>
>
>
>
> *From:* listserv [mailto:listserv-bounces at civsa.org] *On Behalf Of *Hannah
> Middlebrook
> *Sent:* Wednesday, November 20, 2013 9:56 AM
> *To:* andrew.boehm at miamioh.edu; listserv at civsa.org
> *Cc:* listserv at civsa.org
> *Subject:* Re: [civsa] Tour Guides Who Don't Give Tours
>
>
>
> Hi Alex!
>
>
>
> My name is Hannah and I work for Pacific Lutheran University in Tacoma,
> WA. It sounds like our procedures are very similar to the other schools.
>
>
>
> Our tour guides are expected to wait 15 minutes just in case we have
> walk-ins. If no one is on their tour they have a flow chart to see if there
> are other projects in the office. They will ask our support staff, front
> desk, counseling staff, and finally stop with me to see if I have any tour
> specific projects that need to be done (write thank you post cards, sweep
> the show room, etc.). If it is a really slow week and none of us have work
> for them, then they put 30 minutes down and head out. During finals week
> they just have to wait the 15 minutes and can then leave without looking
> for projects.
>
>
>
> Hope that helps!
>
>
>
> Hannah
>
> Sent from my iPhone
>
>
> On Nov 20, 2013, at 5:11 AM, "Boehm, Andrew" <andrew.boehm at miamioh.edu>
> wrote:
>
> At Miami we try and make sure there is some office work for our paid tour
> guides to complete when they don't tour during a given shift.  Things like
> stuffing informational packets, writing "thank you for visiting" post
> cards, etc...  However, if they don't give a tour we pay them a minimum of
> 1.5 hours for being here.  They simply mark it as "not needed" on their
> time card and we compensate for that.
>
>
>
>
>
> Andrew
>
>
>  *Andrew Boehm*
>
> Assistant Director
>
> Miami University Office of Admission
>
> 301 S. Campus Avenue - 41 CAB
>
> Oxford, OH 45056
>
> 513-529-2580
>
>
>
> On Tue, Nov 19, 2013 at 3:03 PM, Alex Catalan <catalana at beloit.edu> wrote:
>
> Hi Friends,
>
>
>
> At Beloit, we're doing some thinking about paying Tour Guides and what to
> do when they don't give a tour. Could you weigh in?
>
>
>
> We have our guides scheduled for standard tour times but they don't always
> fill. We do ask them to check in at their time in case of walk-ins. While
> we try to balance popular times with not so popular ones (each guide has
> two assigned times), some guides work very regularly and some work just an
> hour or two a month.
>
>
>
> Some questions:
>
>
>
> If your guides are paid hourly, are they paid when there is no tour?
>
>
>
> If so, do they get to leave or do you have them do other work?
>
>
>
> If so, what sort of office work? And,
>
>
>
> How do you communicate and keep track of non-tour work when they don't
> give a tour?
>
>
>
> Thanks!
>
> Alex
>
>
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-- 
Hannah Middlebrook
Assistant Director of Admissions
Pacific Lutheran University
253-538-6370
middlehm at plu.edu
w <http://www.choose.plu.edu/>ww.choose.plu.edu

<https://www.facebook.com/pluadmission>  <http://instagram.com/plu_admission>
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