[civsa] listserv Digest, Vol 15, Issue 3

[King, Mary A]

Dee,
Our center is not with Admissions. I've answered your questions below.
Mary

-----Original Message-----
From: "listserv-request at civsa.org" <listserv-request at civsa.org>
Reply-To: "listserv at civsa.org" <listserv at civsa.org>
Date: Thursday, April 18, 2013 1:00 PM
To: "listserv at civsa.org" <listserv at civsa.org>
Subject: listserv Digest, Vol 15, Issue 3

>
>
>Today's Topics:
>
>   1. Questions for Visitor Centers separated from admissions
>      (Lambert, Dee)
>
>
>----------------------------------------------------------------------
>
>Message: 1
>Date: Thu, 18 Apr 2013 16:34:56 +0000
>From: "Lambert, Dee" <dhlambert at utdallas.edu>
>To: "listserv at civsa.org" <listserv at civsa.org>
>Subject: [civsa] Questions for Visitor Centers separated from
>	admissions
>Message-ID:
>	<A90464A372491748A515A7356B7184E64CA77273 at UTDEX23.campus.ad.utdallas.edu>
>	
>Content-Type: text/plain; charset="us-ascii"
>
>Good morning CIVSA!
>I hope you are having a terrific Thursday!
>
>A few questions: For those of you who have a unique Visitor Center (in a
>separate location from the Admission office):
>
>
>1.      What are the main functions of your Visitor Center? --

>Our mission is "to be a host, advocate and solution center for guests to
>Purdue."  We assist guests online (website as a resource, email and
>chat), by phone and in person.  We provide tours for all University
>guests, except prospective undergraduate students (unless Admissions is
>in an overflow situation, and we help out).  Tour guests are community
>members, alumni, donors, legislators, prospective and new faculty staff
>and graduate students, international visitors, etc. and come in small
>(under 10) and large group (10+) sizes. There are typically 300+ of these
>types of tours each year. We also do a middle school full-day visit
>program that brings in about 2,000 students total (50 students per visit).
>
>2.      What are your hours of operation? We are open Monday-Friday from
>8 a.m. to 5 p.m.; Saturdays from 9 a.m. to 1 p.m. (Saturdays only during
>the fall/spring semesters)
>
>3.      How many campus tours do you provide each day (times of day,
>weekday/weekends):

>We offer an a.m. and p.m. standing tour Mon-Fri and ones made by
>appointment (these occasionally fall on a weekend).
>
>4.      How do you all handle parking for your guests?  If guests must
>pay, how much is the charge? If you provide free parking, do you have a
>special parking lot or do you provide permits?  If permits, do you give
>it to them the day of the visit, or do you email it to them in advance?
>We do not offer free parking.

>Our office just relocated to the Union building, which is just adjacent
>to visitor parking (paid per hour at a kiosk in the garage) so a lot of
>the former parking issues have been resolved.

>5.      How many staff members work in the Visitor Center and what are
>their responsibilities?:

>Physically working in the center is an assistant director, and
>administrative assistant who supports two areas (Welcome Center &
>Trademarks and Licensing office); two interns from our hospitality and
>tourism management program; and 40 student volunteers (provide 2 hours
>per week of office coverage and 2 tours per month). I also assist with
>administrative activities and fill in at the desk when there is a gap.
>
>6.      Describe the partnership (if any) between your Visitor Center and
>your admission office.

>We have collaborated on the development of presentations for guests so
>messaging is complimentary. We have a system in place that submits
>information from participants in our middle school program into  the
>Admissions CRM for ongoing follow-up. Our students provide overflow tours
>in the spring when Admissions has both admitted student and prospective
>student visits and their tours get booked solid.
>
>Thank you in advance!
>
>Best regards,
>Dee Lambert
>UT Dallas Visitor Center
>www.utdallas.edu/visitor<http://www.utdallas.edu/visitor>
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>End of listserv Digest, Vol 15, Issue 3
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