[civsa] Interview -

[Betty E. Spengler]

My current staff participate in the interview process which involves a group interview followed by individual interviews. During the group interview candidates participate in group activities, a round of 'speed interviewing' and present a five minute segment of a campus tour. Throughout this process my current staff is asked to observe the candidates and make note the following:

 *   who arrives early/late
 *   candidates who introduce themselves to others and strike up conversations as they arrive
 *   how interviewees manage stress/nervousness during interview/practice tour
 *   how candidates receive criticism and constructive feedback from others during the group activities
 *   the level of understanding candidates have about the role of the Visitor Center and the Welcomer position
 *   any power conflicts/struggles that arise during group activities
 *   confidence and participation in group activities
 *   behavior that is too passive or aggressive during group activities
 *   interpersonal communication skills:
    *   applicants that interrupt others
    *   applicants that listen and praise other candidates for their opinions
    *   nonverbal language
 *   attentiveness/level of engagement
 *   demonstrated ability to think on their feet
 *   who thanked you and said good bye before leaving
We find this information very useful when deciding which candidates should be invited to continue in the process. Hope this helps!
Betty

Betty Spengler
Senior Visitor Services Manager
University of Maryland
Conferences & Visitor Services
spengler at umd.edu<mailto:spengler at umd.edu>
301-314-7968




From: listserv-bounces at civsa.org<mailto:listserv-bounces at civsa.org> [mailto:listserv-bounces at civsa.org]<mailto:[mailto:listserv-bounces at civsa.org]> On Behalf Of Rob Patterson
Sent: Tuesday, July 24, 2012 9:44 AM
To: listserv at civsa.org<mailto:listserv at civsa.org>
Subject: [civsa] Interview -

What interview techniques or exercises do you all use to display tour guides speaking skills (during the interview)?

Rob Patterson
Assistant Director of Admissions
Middle Tennessee State University
209 Cope Administration Building
Murfreesboro, TN 37132
Direct: 615-898-2235 Fax: 615-898-5478

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