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<div>I would be interested to hearing other people’s thoughts as well- we do not record but I have thought about doing so</div>
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<div style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;"><br /><table cellpadding="0" cellspacing="0" border="0" style="background-color:#FFFFFF;border-collapse:collapse;font-size:0;line-height:16.66px;text-decoration:none;"><tr style="color:#000001;font-size:13.33px;font-style:normal;font-weight:normal;white-space:nowrap;"><td align="left" style="padding:0 0 15px;vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">...</td></tr><tr><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:13.33px;color:#000001;font-style:normal;font-weight:normal;white-space:nowrap;text-decoration:none;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:13.33px;color:#000001;font-style:normal;font-weight:normal;white-space:nowrap;text-decoration:none;"><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">Alex</td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;"> </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">Fronduto</td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;">, </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">BS '11, M.Ed</td></tr></table></td></tr><tr style="font-style:italic;"><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">Associate Director of Admission, Visitation and Volunteer Programs</td></tr><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">Admission Office</td></tr><tr style="font-weight:bold;"><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">MCPHS University</td></tr></table></td></tr><tr><td align="left" style="padding:15px 0 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:13.33px;font-style:normal;font-weight:normal;white-space:nowrap;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:13.33px;color:#000001;font-style:normal;font-weight:normal;white-space:nowrap;text-decoration:none;"><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">179 Longwood Avenue</td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;"> | </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">Boston</td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;"> </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">MA</td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;"> </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">02115</td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:13.33px;color:#000001;font-style:normal;font-weight:normal;white-space:nowrap;text-decoration:none;"><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;font-weight:bold;">T </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;"><a href="tel:617.735.1057" target="_blank" id="LPlnk689713" style="color:#000001;text-decoration:none;"><strong style="font-weight:normal;">617.735.1057</strong></a></td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;"> </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;font-weight:bold;">F </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;"><a href="tel:617.732.2118" target="_blank" id="LPlnk689713" style="color:#000001;text-decoration:none;"><strong style="font-weight:normal;">617.732.2118</strong></a></td></tr></table></td></tr><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;"><a href="mailto:alex.fronduto@mcphs.edu" target="_blank" id="LPlnk689713" style="color:#000001;text-decoration:none;"><strong style="font-weight:normal;">alex.fronduto@mcphs.edu</strong></a></td></tr><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;"><a href="http://www.mcphs.edu" target="_blank" id="LPlnk689713" style="color:#0563C1;text-decoration:underline;"><strong style="font-weight:normal;">www.mcphs.edu</strong></a></td></tr></table></td></tr><tr style="line-height:normal;"><td align="left" style="padding:20px 0 0;vertical-align:top;"><a href="http://www.mcphs.edu" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img src="cid:image813000.png@E45B890F.58F09D4F" width="220" height="55" border="0" title="MCPHS University" alt="MCPHS University" style="min-width:220px;font-size:12px;" /></a></td></tr><tr style="color:#000001;font-size:13.33px;font-style:italic;font-weight:normal;white-space:normal;"><td align="left" style="padding:10px 0 0;vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;"> <span style="font-weight:bold;">Confidentiality Note</span>: This e-mail, and any attachment to it, is intended to be confidential and might be legally privileged. It is intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that reading, copying, disseminating or distributing this email is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system. Thank you.</td></tr></table><br /></div><span style="font-family:remialcxesans;"> </span>On Mar 14, 2018, at 1:46 PM, Edwards, Tia <<a href="mailto:EdwardsTia@UHCL.edu">EdwardsTia@UHCL.edu</a>> wrote:<br>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Greetings!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We are having a problem of conflicting stories from students who call into our front counter. I have received complaints about customer service, incorrect information and so
on, but our staff and student workforce say that the student was difficult or did not like the answer they were given. I have found that the truth is somewhere in the middle with each side being accurate in their account about 50% of the time.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">I know that private companies record lines for “quality assurance and training purposes”, but do any of your institutions do this for your front counters or call centers? If
so, how has that worked for you? How often do you need to access a recording?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Thanks!<o:p></o:p></span></p>
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</v:shape><![endif]--><!--[if !vml]--><image003.jpg><!--[endif]--><span style="font-size:12.0pt;font-family:"Garamond",serif;color:black">Tanisha
Edwards, M.Ed.<b><br>
</b></span><span style="font-size:12.0pt;font-family:"Garamond",serif;color:black">Associate Director of Admissions, Campus Visit<b><br>
</b>University of Houston-Clear Lake<b><br>
</b>2700 Bay Area Blvd, Box 13 | Houston, TX 77058<b><br>
</b>281-283-2642 | <a href="mailto:edwardstia@uhcl.edu">edwardstia@uhcl.edu</a><br>
</span><b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#0091BA;position:relative;top:-1.0pt;mso-text-raise:1.0pt">The choice is clear.<br>
</span></b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:black;position:relative;top:-1.0pt;mso-text-raise:1.0pt"><a href="http://www.uhcl.edu/admissions/events">http://www.uhcl.edu/admissions/events</a><br>
<br>
</span><b><span style="font-size:12.0pt;font-family:"Garamond",serif;position:relative;top:-1.0pt;mso-text-raise:1.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:black">Upcoming Events:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#00B050">Spring 2018 Open House</span></b><b><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Saturday, Mar. 24<sup>th</sup> | 12pm – 3pm<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Register at
<a href="http://www.uhcl.edu/open"><span style="color:#0563C1">http://www.uhcl.edu/open</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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