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<p class="MsoNormal"><span style="color:#1F497D">The Admissions team at Liberty University utilizes technology to ensure best customer service practices. Tim Rees, Director of Resident Undergraduate Admissions is available for questions concerning this item
and may be reached via phone or email. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Tim Rees<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">434-592-3054<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:trees@liberty.edu">trees@liberty.edu</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#0A254E">Ed Parker
</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#0A254E"><br>
<i>Associate Director of the Visitors Center</i><br>
<b>Resident Enrollment </b><br>
<br>
<b>(434) 592-3775 </b><br>
<br>
</span><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#0A254E"><img border="0" width="156" height="50" style="width:1.625in;height:.5208in" id="_x0000_i1025" src="http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg" alt="http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg"></span><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#0A254E"><br>
<br>
</span><i><span style="font-size:8.5pt;font-family:"Times New Roman",serif;color:#990000">Liberty University | Training Champions for Christ since 1971</span></i><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#0A254E">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#0A254E"> </span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> listserv [mailto:listserv-bounces@civsa.org] <b>
On Behalf Of </b>Edwards, Tia<br>
<b>Sent:</b> Wednesday, March 14, 2018 1:45 PM<br>
<b>To:</b> listserv@civsa.org<br>
<b>Subject:</b> [civsa] Recording Phone Conversations<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Greetings!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We are having a problem of conflicting stories from students who call into our front counter. I have received complaints about customer service, incorrect information and so
on, but our staff and student workforce say that the student was difficult or did not like the answer they were given. I have found that the truth is somewhere in the middle with each side being accurate in their account about 50% of the time.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">I know that private companies record lines for “quality assurance and training purposes”, but do any of your institutions do this for your front counters or call centers? If
so, how has that worked for you? How often do you need to access a recording?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Thanks!<o:p></o:p></span></p>
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Edwards, M.Ed.<b><br>
</b>Associate Director of Admissions, Campus Visit<b><br>
</b>University of Houston-Clear Lake<b><br>
</b>2700 Bay Area Blvd, Box 13 | Houston, TX 77058<b><br>
</b>281-283-2642 | <a href="mailto:edwardstia@uhcl.edu">edwardstia@uhcl.edu</a><br>
</span><b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#0091BA;position:relative;top:-1.0pt;mso-text-raise:1.0pt">The choice is clear.<br>
</span></b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:black;position:relative;top:-1.0pt;mso-text-raise:1.0pt"><a href="http://www.uhcl.edu/admissions/events">http://www.uhcl.edu/admissions/events</a></span><b><span style="font-size:12.0pt;font-family:"Garamond",serif;position:relative;top:-1.0pt;mso-text-raise:1.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:black">Upcoming Events:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#00B050">Spring 2018 Open House</span></b><b><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Saturday, Mar. 24<sup>th</sup> | 12pm – 3pm<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Register at
<a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uhcl.edu%2Fopen&data=02%7C01%7Cefparker%40liberty.edu%7C84338061299b4f550b2208d589d38b15%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636566464025843607&sdata=C59tZUwl7rT5VmmEdHRbcFRdj7q9yEumnaN6QC6Pjrk%3D&reserved=0">
http://www.uhcl.edu/open</a> <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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