From paynec at uwp.edu  Thu Mar  1 09:31:45 2018
From: paynec at uwp.edu (Payne, Courtney R)
Date: Thu, 1 Mar 2018 15:31:45 +0000
Subject: [civsa] Front Desk Training for Ambassadors
Message-ID: <CO1PR05MB524B49883C95C231F25951CD2C60@CO1PR05MB524.namprd05.prod.outlook.com>

Happy Friday Eve Y'all

Our ambassadors at UW-Parkside have a split role in which they support the office through call center and front desk responsibilities as well as facilitating campus tours. There is such a varied knowledge-base when it comes to our front desk and I want to find a way to strengthen the team in this regard. Much of our training is learning by shadowing and customer services scenarios, however I was curious if any of you have any innovative or different ways you train for front desk duties.

Any feedback is appreciated!

Courtney

[cid:image001.jpg at 01D1DB52.E5F27B50]

Courtney Payne
Visitor Services Coordinator
University of Wisconsin-Parkside
900 Wood Road  |  Kenosha, WI 53144
262-595-2355  |  262-595-2008 (fax)
paynec at uwp.edu<mailto:paynec at uwp.edu>



[cid:image002.jpg at 01D1DB52.E5F27B50]



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From silersr at guilford.edu  Thu Mar  1 09:47:41 2018
From: silersr at guilford.edu (Sheila Siler)
Date: Thu, 1 Mar 2018 10:47:41 -0500
Subject: [civsa] Front Desk Training for Ambassadors
In-Reply-To: <CO1PR05MB524B49883C95C231F25951CD2C60@CO1PR05MB524.namprd05.prod.outlook.com>
References: <CO1PR05MB524B49883C95C231F25951CD2C60@CO1PR05MB524.namprd05.prod.outlook.com>
Message-ID: <CAJFQxec0zom9jGYrrQWbPWh78VixjCMP_cDBLuzQcpt1hmsW=w@mail.gmail.com>

Our front desk is also student staffed - but they are not tour guides. I
have 10 students who work the desk and they trained with me when they
started. Then second semester when I hired more, the "older" students who
were really doing well helped train the new students. However - as this is
new for all of us (we just became student staffed this past fall), it still
needs tweaking. I did write a manual with specific how-to's for the various
duties and some general information. I keep it in a google doc and am
consistently updating it as we go along. I recently sent out a survey to my
staff and asked them to mark that they had read the latest "updated"
version. I also send out periodic emails with general information, things
that have come to my attention they need to know, etc.. We also have a
Facebook group that I try to put notices, and helpful tips about customer
service on.

*Sheila R. Siler*
Campus Visit Coordinator
Guilford College

P / 336.316.2443
F / 336.316.2935

5800 West Friendly Ave.
Greensboro, NC 27410

Learn more about Greensboro HERE <https://www.visitgreensboronc.com/>

<https://www.facebook.com/guilfordcollege/>
<https://www.instagram.com/guilfordcollege/>
<https://twitter.com/GuilfordCollege>
<https://www.youtube.com/user/Guilfordcollege>
<https://www.pinterest.com/guilfordcollege/>
<https://www.linkedin.com/edu/school?id=20102&trk=edu-cp-title>


***Guilford College is a proud member of The Colleges That Change Lives
<http://www.ctcl.org/colleges/guilford>***

On Thu, Mar 1, 2018 at 10:31 AM, Payne, Courtney R <paynec at uwp.edu> wrote:

> Happy Friday Eve Y?all
>
>
>
> Our ambassadors at UW-Parkside have a split role in which they support the
> office through call center and front desk responsibilities as well as
> facilitating campus tours. There is such a varied knowledge-base when it
> comes to our front desk and I want to find a way to strengthen the team in
> this regard. Much of our training is learning by shadowing and customer
> services scenarios, however I was curious if any of you have any innovative
> or different ways you train for front desk duties.
>
>
>
> Any feedback is appreciated!
>
>
>
> Courtney
>
>
>
> [image: cid:image001.jpg at 01D1DB52.E5F27B50]
>
> *Courtney Payne*
>
> Visitor Services Coordinator
>
> University of Wisconsin-Parkside
>
> 900 Wood Road  |  Kenosha, WI 53144
>
> 262-595-2355  |  262-595-2008 (fax)
>
> paynec at uwp.edu
>
>
>
>
>
> [image: cid:image002.jpg at 01D1DB52.E5F27B50]
>
>
>
>
>
> _______________________________________________
> the CIVSA listserv
> listserv at civsa.org
> visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the
> listserv archive
>
>
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From nmarney49 at ewu.edu  Fri Mar  2 12:55:32 2018
From: nmarney49 at ewu.edu (Marney, Nathan)
Date: Fri, 2 Mar 2018 18:55:32 +0000
Subject: [civsa] Average event costs
Message-ID: <CY1PR0501MB14975EFE3D0B2793F6130C84A8C50@CY1PR0501MB1497.namprd05.prod.outlook.com>

Hello all,

As we are looking at event costs and planning for the future, I wanted to ask if anyone has any data they use for benchmarking event/visit costs?

I?m also interested in data by event type. Specifically, what are average costs for universities and colleges hosting outreach events, yield events, open houses, tours, visits, etc.

Any help pointing me in the right direction would be greatly appreciated!

Nate

Nathan Marney '09 | Manager
Events and Visitations
EWU Enrollment Services
610 F Street ? Cheney, WA 99004
[p] 509.359.6753
[c] 509.944.6997
nmarney49 at ewu.edu<mailto:nmarney49 at ewu.edu> ? www.ewu.edu<http://www.ewu.edu/>

Eastern Washington University expands opportunities for personal transformation through excellence in learning.

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From civsaHQ at civsa.org  Wed Mar  7 07:19:19 2018
From: civsaHQ at civsa.org (CIVSA Headquarters)
Date: Wed, 7 Mar 2018 08:19:19 -0500
Subject: [civsa] Open Position at the University of Wisconsin - Milwaukee
Message-ID: <CAFEm3KdoXjpmodcdE=TKGLqDL4-ZFgG2U3CpX73g4fg_c9EZaA@mail.gmail.com>

Hi there CIVSA,


I wanted to make you aware of a position open here at UWM!  If you or
someone you know might be interested, I encourage you to check it out.


The Division of Enrollment Management at the University of Wisconsin -
Milwaukee invites applications for the position of Student Services
Coordinator (Coordinator of Prospective Student Programs).  The
Coordinator, Prospective Student Programs is responsible for providing
positive and exciting direction, development and oversight of prospective
student programs offered through the University of Wisconsin-Milwaukee
Office of Undergraduate Admissions.



Applicants must apply online directly to University of Wisconsin-Milwaukee
at http://jobs.uwm.edu/postings/27120 by the application deadline
(3/22/2018).


Interested parties may also contact the Chair of the UWM Search and Screen
Committee, Colin Daly at 414-229-3309 <(414)%20229-3309> or send an email to
 daly at uwm.edu.

Best,


Amy Danielson
Director of Visit Programs
Office of Undergraduate Admissions
University of Wisconsin - Milwaukee
Phone: 414-229-2948 <(414)%20229-2948>

www.visit.uwm.edu
http://apply.wisconsin.edu
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From EdwardsTia at UHCL.edu  Wed Mar 14 12:45:22 2018
From: EdwardsTia at UHCL.edu (Edwards, Tia)
Date: Wed, 14 Mar 2018 17:45:22 +0000
Subject: [civsa] Recording Phone Conversations
Message-ID: <f5cd5bd5297041ea9062c0b1d09b6bc8@UHCL.edu>

Greetings!

We are having a problem of conflicting stories from students who call into our front counter. I have received complaints about customer service, incorrect information and so on, but our staff and student workforce say that the student was difficult or did not like the answer they were given. I have found that the truth is somewhere in the middle with each side being accurate in their account about 50% of the time.

I know that private companies record lines for "quality assurance and training purposes", but do any of your institutions do this for your front counters or call centers? If so, how has that worked for you? How often do you need to access a recording?

Thanks!


[cid:image003.jpg at 01D3BB92.4FEC4560]Tanisha Edwards, M.Ed.
Associate Director of Admissions, Campus Visit
University of Houston-Clear Lake
2700 Bay Area Blvd, Box 13 | Houston, TX 77058
281-283-2642 | edwardstia at uhcl.edu
The choice is clear.
http://www.uhcl.edu/admissions/events

Upcoming Events:

Spring 2018 Open House
Saturday, Mar. 24th | 12pm - 3pm
Register at http://www.uhcl.edu/open

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From alex.fronduto at mcphs.edu  Wed Mar 14 12:49:59 2018
From: alex.fronduto at mcphs.edu (Fronduto, Alex)
Date: Wed, 14 Mar 2018 17:49:59 +0000
Subject: [civsa] Recording Phone Conversations
In-Reply-To: <f5cd5bd5297041ea9062c0b1d09b6bc8@UHCL.edu>
References: <f5cd5bd5297041ea9062c0b1d09b6bc8@UHCL.edu>
Message-ID: <221E6F32-95A2-46D3-973A-B0BBB499C682@mcphs.edu>

I would be interested to hearing other people?s thoughts as well- we do not record but I have thought about doing so


...
AlexFronduto, BS '11, M.Ed
Associate Director of Admission, Visitation and Volunteer Programs
Admission Office
MCPHS University
179 Longwood Avenue | BostonMA02115
T 617.735.1057F 617.732.2118
alex.fronduto at mcphs.edu
www.mcphs.edu
MCPHS University
Confidentiality Note: This e-mail, and any attachment to it, is intended to be confidential and might be legally privileged.  It is intended solely for the use of the addressee.  If you are not the intended recipient, you are hereby notified that reading, copying, disseminating or distributing this email is strictly prohibited.  If you have received this e-mail in error, please immediately return it to the sender and delete it from your system.  Thank you.
On Mar 14, 2018, at 1:46 PM, Edwards, Tia <EdwardsTia at UHCL.edu<mailto:EdwardsTia at UHCL.edu>> wrote:

Greetings!

We are having a problem of conflicting stories from students who call into our front counter. I have received complaints about customer service, incorrect information and so on, but our staff and student workforce say that the student was difficult or did not like the answer they were given. I have found that the truth is somewhere in the middle with each side being accurate in their account about 50% of the time.

I know that private companies record lines for ?quality assurance and training purposes?, but do any of your institutions do this for your front counters or call centers? If so, how has that worked for you? How often do you need to access a recording?

Thanks!


<image003.jpg>Tanisha Edwards, M.Ed.
Associate Director of Admissions, Campus Visit
University of Houston-Clear Lake
2700 Bay Area Blvd, Box 13 | Houston, TX 77058
281-283-2642 | edwardstia at uhcl.edu<mailto:edwardstia at uhcl.edu>
The choice is clear.
http://www.uhcl.edu/admissions/events

Upcoming Events:

Spring 2018 Open House
Saturday, Mar. 24th | 12pm ? 3pm
Register at http://www.uhcl.edu/open

_______________________________________________
the CIVSA listserv
listserv at civsa.org<mailto:listserv at civsa.org>
visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the listserv archive
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From efparker at liberty.edu  Wed Mar 14 13:30:52 2018
From: efparker at liberty.edu (Parker, Ed)
Date: Wed, 14 Mar 2018 18:30:52 +0000
Subject: [civsa] Recording Phone Conversations
In-Reply-To: <WM!e8edd1e569a4ab38a0daa806a3125acd1f29684a3b54597e1b077c23420324371a65c840bb3596225b2cca03365c8a5c!@dmxscan2.liberty.edu>
References: <f5cd5bd5297041ea9062c0b1d09b6bc8@UHCL.edu>
	<WM!e8edd1e569a4ab38a0daa806a3125acd1f29684a3b54597e1b077c23420324371a65c840bb3596225b2cca03365c8a5c!@dmxscan2.liberty.edu>
Message-ID: <BN7PR05MB39229C0663D8A242F216758CC1D10@BN7PR05MB3922.namprd05.prod.outlook.com>

The Admissions team at Liberty University utilizes technology to ensure best customer service practices.  Tim Rees, Director of Resident Undergraduate Admissions is available for questions concerning this item and may be reached via phone or email.

Tim Rees
434-592-3054
trees at liberty.edu<mailto:trees at liberty.edu>

Ed Parker
Associate Director of the Visitors Center
Resident Enrollment

(434) 592-3775

[http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg]

Liberty University  |  Training Champions for Christ since 1971


From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Edwards, Tia
Sent: Wednesday, March 14, 2018 1:45 PM
To: listserv at civsa.org
Subject: [civsa] Recording Phone Conversations

Greetings!

We are having a problem of conflicting stories from students who call into our front counter. I have received complaints about customer service, incorrect information and so on, but our staff and student workforce say that the student was difficult or did not like the answer they were given. I have found that the truth is somewhere in the middle with each side being accurate in their account about 50% of the time.

I know that private companies record lines for "quality assurance and training purposes", but do any of your institutions do this for your front counters or call centers? If so, how has that worked for you? How often do you need to access a recording?

Thanks!


[cid:image003.jpg at 01D3BBA1.0D4BDA40]Tanisha Edwards, M.Ed.
Associate Director of Admissions, Campus Visit
University of Houston-Clear Lake
2700 Bay Area Blvd, Box 13 | Houston, TX 77058
281-283-2642 | edwardstia at uhcl.edu<mailto:edwardstia at uhcl.edu>
The choice is clear.
http://www.uhcl.edu/admissions/events
Upcoming Events:

Spring 2018 Open House
Saturday, Mar. 24th | 12pm - 3pm
Register at http://www.uhcl.edu/open<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uhcl.edu%2Fopen&data=02%7C01%7Cefparker%40liberty.edu%7C84338061299b4f550b2208d589d38b15%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636566464025843607&sdata=C59tZUwl7rT5VmmEdHRbcFRdj7q9yEumnaN6QC6Pjrk%3D&reserved=0>

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From tiler at purdue.edu  Wed Mar 14 14:14:18 2018
From: tiler at purdue.edu (Iler, Todd A)
Date: Wed, 14 Mar 2018 19:14:18 +0000
Subject: [civsa] Recording Phone Conversations
In-Reply-To: <BN7PR05MB39229C0663D8A242F216758CC1D10@BN7PR05MB3922.namprd05.prod.outlook.com>
References: <f5cd5bd5297041ea9062c0b1d09b6bc8@UHCL.edu>
	<WM!e8edd1e569a4ab38a0daa806a3125acd1f29684a3b54597e1b077c23420324371a65c840bb3596225b2cca03365c8a5c!@dmxscan2.liberty.edu>
	<BN7PR05MB39229C0663D8A242F216758CC1D10@BN7PR05MB3922.namprd05.prod.outlook.com>
Message-ID: <256fc1c2637649a398a3e32605288d55@wppexc03.purdue.lcl>

Hi Tanisha,

In my office at Purdue we do not record the calls but as the supervisor for the call center I do listen in on the student's conversations for purposes of quality control, consistent messaging, and feedback during their evaluations. I typically carve out a month or two and let the students know I'll be listening in from time to time during that time period. It is quite amazing to listen how a caller sometimes treats a student and then immediately changes their tune when connected to a professional staff person! If you have any questions how this process works for me feel free to reach out.

Best,
Todd

Todd Iler
Senior Assistant Director of Admissions | Office of Admissions | Purdue University
475 Stadium Mall Drive | West Lafayette IN 47907
765.494.1776 (phone) | 765.494.0544 (fax)
tiler at purdue.edu<mailto:tiler at purdue.edu> | www.admissions.purdue.edu<http://www.admissions.purdue.edu/>

We are Purdue.  What we make moves the world forward.

[Description: Description: Description: twitter-icon]<http://www.twitter.com/purdueadmission>[Description: Description: Description: facebookCA8580YD]<http://www.facebook.com/PurdueAdmissions>

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Parker, Ed
Sent: Wednesday, March 14, 2018 2:31 PM
To: listserv at civsa.org
Cc: Rees, Timothy Edward (Admissions (UG & Grad)) <trees at liberty.edu>
Subject: Re: [civsa] Recording Phone Conversations

The Admissions team at Liberty University utilizes technology to ensure best customer service practices.  Tim Rees, Director of Resident Undergraduate Admissions is available for questions concerning this item and may be reached via phone or email.

Tim Rees
434-592-3054
trees at liberty.edu<mailto:trees at liberty.edu>

Ed Parker
Associate Director of the Visitors Center
Resident Enrollment

(434) 592-3775

[http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg]

Liberty University  |  Training Champions for Christ since 1971


From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Edwards, Tia
Sent: Wednesday, March 14, 2018 1:45 PM
To: listserv at civsa.org<mailto:listserv at civsa.org>
Subject: [civsa] Recording Phone Conversations

Greetings!

We are having a problem of conflicting stories from students who call into our front counter. I have received complaints about customer service, incorrect information and so on, but our staff and student workforce say that the student was difficult or did not like the answer they were given. I have found that the truth is somewhere in the middle with each side being accurate in their account about 50% of the time.

I know that private companies record lines for "quality assurance and training purposes", but do any of your institutions do this for your front counters or call centers? If so, how has that worked for you? How often do you need to access a recording?

Thanks!


[cid:image001.jpg at 01D3BBA7.1ED6C300]Tanisha Edwards, M.Ed.
Associate Director of Admissions, Campus Visit
University of Houston-Clear Lake
2700 Bay Area Blvd, Box 13 | Houston, TX 77058
281-283-2642 | edwardstia at uhcl.edu<mailto:edwardstia at uhcl.edu>
The choice is clear.
http://www.uhcl.edu/admissions/events
Upcoming Events:

Spring 2018 Open House
Saturday, Mar. 24th | 12pm - 3pm
Register at http://www.uhcl.edu/open<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uhcl.edu%2Fopen&data=02%7C01%7Cefparker%40liberty.edu%7C84338061299b4f550b2208d589d38b15%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636566464025843607&sdata=C59tZUwl7rT5VmmEdHRbcFRdj7q9yEumnaN6QC6Pjrk%3D&reserved=0>

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From eJovita at rollins.edu  Wed Mar 14 14:34:52 2018
From: eJovita at rollins.edu (Elissa Jovita)
Date: Wed, 14 Mar 2018 19:34:52 +0000
Subject: [civsa] Virtual Tour Vendors
Message-ID: <DM5PR02MB22010D6DAD810E6DC1C48432A3D10@DM5PR02MB2201.namprd02.prod.outlook.com>

We currently do not have a virtual tour available online and are looking to add this experience. We are interested in getting recommendations of vendors that institutions are happy with. Thanks!

Elissa Jovita
Associate Director of Admission
Rollins College
407.646.2497 | ejovita at rollins.edu<mailto:ejovita at rollins.edu>
www.rollins.edu/admission<http://www.rollins.edu/admission>

It's not just four years, it's your #RollinsLife<http://bit.ly/2jIhByZ>.
Facebook<https://www.facebook.com/Rollins.College> | Instagram<https://www.instagram.com/rollinscollege/> | Twitter<https://twitter.com/rollinscollege> | Snapchat<https://www.snapchat.com/add/rollinscollege> | LinkedIn<https://www.linkedin.com/company/rollins-college>


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From karen.moser at uta.edu  Wed Mar 14 15:40:45 2018
From: karen.moser at uta.edu (Moser, Karen L)
Date: Wed, 14 Mar 2018 20:40:45 +0000
Subject: [civsa] campus visit advisory committee
Message-ID: <BN6PR01MB256160A6E9FBC7F88FE7DFDDFBD10@BN6PR01MB2561.prod.exchangelabs.com>

Hello, friends and colleagues! I have been asked to assemble a Campus Visit Advisory Committee here at UT Arlington. If any of you have successfully done this before, I would love your feedback! What works, doesn't work, what have you gained from the committee, how often do you meet, etc.? Any advice is appreciated-my email is karen.moser at uta.edu<mailto:karen.moser at uta.edu>. Thanks and have a great day!

Karen Moser, M.Ed. Assistant Director, Office of University Recruitment
Dan Dipert University Welcome Center
The University of Texas at Arlington
580 S Center Street, Arlington, TX 76019
817.272.2898

karen.moser at uta.edu<mailto:karen.moser at uta.edu>
uta.edu/admissions/visit/ <http://www.uta.edu/admissions/visit/>

Visit campus from anywhere in the world! Check out UTA's virtual campus tour<http://www.uta.edu/admissions/visit/tours-virtual/index.php>.

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From Alexandra.Galbreath at oregonstate.edu  Mon Mar 19 12:41:59 2018
From: Alexandra.Galbreath at oregonstate.edu (Galbreath, Alexandra Renee)
Date: Mon, 19 Mar 2018 17:41:59 +0000
Subject: [civsa] Oregon State - Position Open
Message-ID: <4FF51FF234BCB54D9116C707B68B703D0114DB5BD2@EX1.oregonstate.edu>

Hello All!

I have a Program Coordinator position open in the Welcome Center at Oregon State University. Please share with anyone who would be a great fit, especially any recent ambassador graduates.

The Welcome Center has two Program Coordinators and 45 TOUR Ambassadors, all directly reporting to me (yay :)). The position shares responsibilities in managing the ambassador program and meeting with prospective students in individual appointments and presentations. Their primary role will be focused on the coordination of group tours, with a role in assisting with open house programs. They also read applications.

Here is the application, which also includes more information about the position duties: https://jobs.oregonstate.edu/postings/57193.

Happy Spring!
Alex

ALEXANDRA GALBREATH
Associate Director | Visit Programs & Alumni Recruitment
Office of Admissions | Oregon State University
e: alexandra at oregonstate.edu<mailto:alexandra at oregonstate.edu>
Follow us on Twitter<https://twitter.com/BeaverVIP> & Instagram<https://www.instagram.com/beavervip/> | #OutThere Starts Here
[new OSU_horizontal_2C_O_over_B]<http://oregonstate.edu/>

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From djdull at stanford.edu  Wed Mar 21 18:06:46 2018
From: djdull at stanford.edu (DJ Dull-MacKenzie)
Date: Wed, 21 Mar 2018 23:06:46 +0000
Subject: [civsa] Job Posting - Stanford Visitor Center
Message-ID: <DM5PR0201MB3543F4CA6C3FEBDDEBAEFCC8A8AA0@DM5PR0201MB3543.namprd02.prod.outlook.com>

Hello, CIVSA friends:
Greetings from Stanford!
Please see the info and links below regarding our "Visitor Relations Coordinator" position now available at the Stanford Visitor Center. Our current VRC has risen to a new position within the University, so we're looking for a new rising (or already risen) star to join our team here under the sunny skies of The Farm.
This is a role that works closely with both the Assistant Director and Director in a high-volume visitor setting. The position currently includes numerous duties and functions related to operations, logistics, scheduling, recruitment, training, and program development, as well as shared supervision and evaluation of our 70-100 student guides. A like to the official job description is below; more specific job-related detail is available from the Stanford Visitor Center. Beyond the description indicated, we are also hoping to have this position evolve to incorporate reading and public speaking duties in conjunction with undergraduate admission.
We enjoy a fun, busy, high-energy, collaborative environment and would love to hear from qualified individuals.
-DJ
DJ Dull-MacKenzie
Director of Visitor Relations
Stanford University
Fear the Tree
- - - - - - - - - - - - - - - - - - - - - - - -

The Stanford Office of Undergraduate Admission, Financial Aid, & Visitor Information Services has posted the following FTE position, located at the Stanford Visitor Center.

- [Job Req #78322] Visitor Relations Coordinator

Reporting to the Director of Visitor Relations, this position works closely with the Director and a second FTE in the daily management and administration of the Stanford Visitor Center, with particular emphases on:

  *   daily operations, scheduling, and record-keeping
  *   annual recruitment, training, and evaluation of student staff
  *   customer service and communications
  *   shared supervision of a large staff of student workers
The official job description can be viewed on the Stanford Careers website (using the indicated job requisition number) at: http://stanfordcareers.stanford.edu
This recruitment has an ambitious timeline, so interested candidates should waste no time in applying. Further information about our programs and services can be found on the Visitor Information Services (VIS) website, at: www.visit.stanford.edu<http://www.visit.stanford.edu>

*** Please note that application materials and supporting documents may ONLY be sent through the Stanford Careers portal, and that in most circumstances, direct communications to Stanford VIS may not receive a response nor be acknowledged.
*** Interested candidates should submit a cover letter (citing the appropriate job requisition number) and resume to: http://www.stanfordcareers.stanford.edu

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From rmattila at colum.edu  Thu Mar 22 10:36:18 2018
From: rmattila at colum.edu (Mattila, Ray)
Date: Thu, 22 Mar 2018 15:36:18 +0000
Subject: [civsa] Questionnaire Request
Message-ID: <DM2PR04MB399B1E4ACB310D3798AE7B7C2A90@DM2PR04MB399.namprd04.prod.outlook.com>

Hi CIVSA!

At Columbia College Chicago we are on the cusp of re-evaluating our Visitor Experience processes and I'd love to pool some data from other institutions to highlight some best practices. I've made a brief informational questionnaire here<https://goo.gl/forms/K0nfU7rmcoGBvXWx1>. If you're able to take roughly five minutes to fill it out we would really appreciate it!

I am also happy to share these results if folks are interested!

Best,
Ray Mattila
_____________________________
Ray Mattila
Assistant Director of Visitor Experience
Undergraduate Admissions
Columbia College Chicago

600 S. Michigan Avenue
Chicago, IL 60605
rmattila at colum.edu<mailto:rmattila at colum.edu>
O: 312-369-7592
colum.edu

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From ssoler at allegheny.edu  Thu Mar 22 12:56:44 2018
From: ssoler at allegheny.edu (Suzyn-Elayne Soler)
Date: Thu, 22 Mar 2018 13:56:44 -0400
Subject: [civsa] Virtual Tour Vendors
Message-ID: <CAPKJ5xgC=1pSGnLCMMG2gA4pit5ZhaQtxvQkR=_hn4m7kYk7JQ@mail.gmail.com>

At a previous institution, we worked with YouVisit and didn't have a very
good experience.  They are so expensive and did not listen to our edits.
The cover photo for our tour was a building that while on our campus, but
wasn't actually part of our college.  We asked for a photo of our college
but they didn't change it since the one in the photo was more eye-catching
and modern.

They give you photographs of people to be the tour guide, but the photo was
quite misleading from how the person we selected actually looked.  We
nicknamed her "cheekbones" because she wore so much make-up she looked like
an alien.

We didn't actually get much interest from the tour.

I wouldn't recommend YouVisit.


*Suzyn-Elayne Soler*
Senior Assistant Director of Admissions
Transfer Coordinator
(814) 332-4743 | Instagram <http://www.instagram.com/GoToAllegheny> |
Twitter <http://www.twitter.com/GoToAllegheny> | About Me
<http://sites.allegheny.edu/admissions/suzyn-elayne-soler/>

*Allegheny College* | Apply <http://www.allegheny.edu/apply> | Visit
<http://www.allegheny.edu/visit> | (800) 521-5293

Check out our Details of Distinction
<http://sites.allegheny.edu/detailsofdistinction/>

Allegheny is a proud member of the Colleges that Change Lives
<http://sites.allegheny.edu/ctcl/>

Class of 2022: Allegheny Bound Summer Orientation
<https://sites.allegheny.edu/orientation/>




On Wed, Mar 21, 2018 at 7:07 PM, <listserv-request at civsa.org> wrote:

> Send listserv mailing list submissions to
>         listserv at civsa.org
>
> To subscribe or unsubscribe via the World Wide Web, visit
>         http://civsa.org/mailman/listinfo/listserv_civsa.org
> or, via email, send a message with subject or body 'help' to
>         listserv-request at civsa.org
>
> You can reach the person managing the list at
>         listserv-owner at civsa.org
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of listserv digest..."
>
> Today's Topics:
>
>    1. Virtual Tour Vendors (Elissa Jovita)
>    2. campus visit advisory committee (Moser, Karen L)
>    3. Oregon State - Position Open (Galbreath, Alexandra Renee)
>    4. Job Posting - Stanford Visitor Center (DJ Dull-MacKenzie)
>
>
> ---------- Forwarded message ----------
> From: Elissa Jovita <eJovita at rollins.edu>
> To: "listserv at civsa.org" <listserv at civsa.org>
> Cc:
> Bcc:
> Date: Wed, 14 Mar 2018 19:34:52 +0000
> Subject: [civsa] Virtual Tour Vendors
>
> We currently do not have a virtual tour available online and are looking
> to add this experience. We are interested in getting recommendations of
> vendors that institutions are happy with. Thanks!
>
>
>
> *Elissa Jovita*
>
> Associate Director of Admission
>
> Rollins College
>
> 407.646.2497 <(407)%20646-2497> | ejovita at rollins.edu
>
> www.rollins.edu/admission
>
> It?s not just four years, it?s your #RollinsLife <http://bit.ly/2jIhByZ>.
>
> Facebook <https://www.facebook.com/Rollins.College> | Instagram
> <https://www.instagram.com/rollinscollege/> | Twitter
> <https://twitter.com/rollinscollege> | Snapchat
> <https://www.snapchat.com/add/rollinscollege> | LinkedIn
> <https://www.linkedin.com/company/rollins-college>
>
>
>
>
>
>
> ---------- Forwarded message ----------
> From: "Moser, Karen L" <karen.moser at uta.edu>
> To: "'listserv at civsa.org'" <listserv at civsa.org>
> Cc:
> Bcc:
> Date: Wed, 14 Mar 2018 20:40:45 +0000
> Subject: [civsa] campus visit advisory committee
>
> Hello, friends and colleagues! I have been asked to assemble a Campus
> Visit Advisory Committee here at UT Arlington. If any of you have
> successfully done this before, I would love your feedback! What works,
> doesn?t work, what have you gained from the committee, how often do you
> meet, etc.? Any advice is appreciated-my email is karen.moser at uta.edu.
> Thanks and have a great day!
>
>
>
> *Karen Moser, M.Ed. *Assistant Director, Office of University Recruitment
>
> Dan Dipert University Welcome Center
>
> The University of Texas at Arlington
>
> 580 S Center Street, Arlington, TX 76019
>
> 817.272.2898 <(817)%20272-2898>
>
>
>
> karen.moser at uta.edu
>
> uta.edu/admissions/visit/ <http://www.uta.edu/admissions/visit/>
>
>
>
> Visit campus from anywhere in the world! Check out UTA?s virtual campus
> tour <http://www.uta.edu/admissions/visit/tours-virtual/index.php>.
>
>
>
>
> ---------- Forwarded message ----------
> From: "Galbreath, Alexandra Renee" <Alexandra.Galbreath at oregonstate.edu>
> To: "listserv at civsa.org" <listserv at civsa.org>
> Cc:
> Bcc:
> Date: Mon, 19 Mar 2018 17:41:59 +0000
> Subject: [civsa] Oregon State - Position Open
>
> Hello All!
>
>
>
> I have a Program Coordinator position open in the Welcome Center at Oregon
> State University. Please share with anyone who would be a great fit,
> especially any recent ambassador graduates.
>
>
>
> The Welcome Center has two Program Coordinators and 45 TOUR Ambassadors,
> all directly reporting to me (yay J). The position shares
> responsibilities in managing the ambassador program and meeting with
> prospective students in individual appointments and presentations. Their
> primary role will be focused on the coordination of group tours, with a
> role in assisting with open house programs. They also read applications.
>
>
>
> Here is the application, which also includes more information about the
> position duties: https://jobs.oregonstate.edu/postings/57193.
>
>
>
> Happy Spring!
>
> Alex
>
>
>
> ALEXANDRA GALBREATH
>
> Associate Director | Visit Programs & Alumni Recruitment
>
> Office of Admissions | Oregon State University
> e: alexandra at oregonstate.edu
>
> Follow us on Twitter <https://twitter.com/BeaverVIP> & Instagram
> <https://www.instagram.com/beavervip/> | #OutThere Starts Here
>
> [image: new OSU_horizontal_2C_O_over_B] <http://oregonstate.edu/>
>
>
>
>
> ---------- Forwarded message ----------
> From: DJ Dull-MacKenzie <djdull at stanford.edu>
> To: "listserv at civsa.org" <listserv at civsa.org>
> Cc:
> Bcc:
> Date: Wed, 21 Mar 2018 23:06:46 +0000
> Subject: [civsa] Job Posting - Stanford Visitor Center
>
> Hello, CIVSA friends:
>
> Greetings from Stanford!
>
> Please see the info and links below regarding our ?Visitor Relations
> Coordinator? position now available at the Stanford Visitor Center. Our
> current VRC has risen to a new position within the University, so we?re
> looking for a new rising (or already risen) star to join our team here
> under the sunny skies of The Farm.
>
> This is a role that works closely with both the Assistant Director and
> Director in a high-volume visitor setting. The position currently includes
> numerous duties and functions related to operations, logistics, scheduling,
> recruitment, training, and program development, as well as shared
> supervision and evaluation of our 70-100 student guides. A like to the
> official job description is below; more specific job-related detail is
> available from the Stanford Visitor Center. Beyond the description
> indicated, we are also hoping to have this position evolve to incorporate
> reading and public speaking duties in conjunction with undergraduate
> admission.
>
> We enjoy a fun, busy, high-energy, collaborative environment and would
> love to hear from qualified individuals.
>
> -DJ
>
> DJ Dull-MacKenzie
>
> Director of Visitor Relations
>
> Stanford University
>
> *Fear the **Tree*
>
> - - - - - - - - - - - - - - - - - - - - - - - -
>
>
> The Stanford Office of Undergraduate Admission, Financial Aid, & Visitor
> Information Services has posted the following FTE position, located at the
> Stanford Visitor Center.
>
>
>
> - [Job Req #78322] Visitor Relations Coordinator
>
>
> Reporting to the Director of Visitor Relations, this position works
> closely with the Director and a second FTE in the daily management and
> administration of the Stanford Visitor Center, with particular emphases on:
>
>    - daily operations, scheduling, and record-keeping
>    - annual recruitment, training, and evaluation of student staff
>    - customer service and communications
>    - shared supervision of a large staff of student workers
>
> The official job description can be viewed on the Stanford Careers website
> (using the indicated job requisition number) at: http://
> stanfordcareers.stanford.edu
>
> This recruitment has an ambitious timeline, so interested candidates
> should waste no time in applying. Further information about our programs
> and services can be found on the Visitor Information Services (VIS)
> website, at: www.visit.stanford.edu
>
>
>
> *** Please note that application materials and supporting documents may
> ONLY be sent through the Stanford Careers portal, and that in most
> circumstances, direct communications to Stanford VIS may not receive a
> response nor be acknowledged.
>
> *** Interested candidates should submit a cover letter (citing the
> appropriate job requisition number) and resume to:
> http://www.stanfordcareers.stanford.edu
>
>
>
> _______________________________________________
> the CIVSA listserv
> listserv at civsa.org
> visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the
> listserv archive
>
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From Christopher.Kwan at lmu.edu  Thu Mar 22 13:00:08 2018
From: Christopher.Kwan at lmu.edu (Kwan, Christopher)
Date: Thu, 22 Mar 2018 18:00:08 +0000
Subject: [civsa] Virtual Tour Vendors
In-Reply-To: <CAPKJ5xgC=1pSGnLCMMG2gA4pit5ZhaQtxvQkR=_hn4m7kYk7JQ@mail.gmail.com>
References: <CAPKJ5xgC=1pSGnLCMMG2gA4pit5ZhaQtxvQkR=_hn4m7kYk7JQ@mail.gmail.com>
Message-ID: <9EC5168610F68948BFEF39C2CD8895B2AFC3B6@hlmail20.lmumain.edu>

We used to use YouVisit but now use CampusBird. A few of my colleagues are happier with CampusBird at the moment because it?s A LOT more customizable ? and the virtual tour allows you to enter buildings and add 3D videos if you want to. (It?s also linked to Google, so your virtual tour is partially available on Google Maps.)

Christopher Kwan
Admission Counselor
Office of Undergraduate Admission <http://admission.lmu.edu/>

Charles Von Der Ahe
1 LMU Drive, Suite 100
Los Angeles, CA 90045-2659
www.lmu.edu<http://www.lmu.edu/> | Privacy + Legal<http://www.lmu.edu/Page52961.aspx>

Tel
Email

310.338.6087
Christopher.Kwan at lmu.edu<mailto:Christopher.Kwan at lmu.edu>



[lmu]

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Suzyn-Elayne Soler
Sent: Thursday, March 22, 2018 10:57 AM
To: listserv at civsa.org
Subject: Re: [civsa] Virtual Tour Vendors

At a previous institution, we worked with YouVisit and didn't have a very good experience.  They are so expensive and did not listen to our edits. The cover photo for our tour was a building that while on our campus, but wasn't actually part of our college.  We asked for a photo of our college but they didn't change it since the one in the photo was more eye-catching and modern.

They give you photographs of people to be the tour guide, but the photo was quite misleading from how the person we selected actually looked.  We nicknamed her "cheekbones" because she wore so much make-up she looked like an alien.

We didn't actually get much interest from the tour.

I wouldn't recommend YouVisit.


Suzyn-Elayne Soler
Senior Assistant Director of Admissions
Transfer Coordinator
(814) 332-4743 | Instagram<http://www.instagram.com/GoToAllegheny> | Twitter<http://www.twitter.com/GoToAllegheny> | About Me<http://sites.allegheny.edu/admissions/suzyn-elayne-soler/>
Allegheny College | Apply<http://www.allegheny.edu/apply> | Visit<http://www.allegheny.edu/visit> | (800) 521-5293<tel:%28800%29%20521-5293>

Check out our Details of Distinction<http://sites.allegheny.edu/detailsofdistinction/>

Allegheny is a proud member of the Colleges that Change Lives<http://sites.allegheny.edu/ctcl/>

Class of 2022: Allegheny Bound Summer Orientation<https://sites.allegheny.edu/orientation/>



On Wed, Mar 21, 2018 at 7:07 PM, <listserv-request at civsa.org<mailto:listserv-request at civsa.org>> wrote:
Send listserv mailing list submissions to
        listserv at civsa.org<mailto:listserv at civsa.org>

To subscribe or unsubscribe via the World Wide Web, visit
        http://civsa.org/mailman/listinfo/listserv_civsa.org
or, via email, send a message with subject or body 'help' to
        listserv-request at civsa.org<mailto:listserv-request at civsa.org>

You can reach the person managing the list at
        listserv-owner at civsa.org<mailto:listserv-owner at civsa.org>

When replying, please edit your Subject line so it is more specific
than "Re: Contents of listserv digest..."

Today's Topics:

   1. Virtual Tour Vendors (Elissa Jovita)
   2. campus visit advisory committee (Moser, Karen L)
   3. Oregon State - Position Open (Galbreath, Alexandra Renee)
   4. Job Posting - Stanford Visitor Center (DJ Dull-MacKenzie)


---------- Forwarded message ----------
From: Elissa Jovita <eJovita at rollins.edu<mailto:eJovita at rollins.edu>>
To: "listserv at civsa.org<mailto:listserv at civsa.org>" <listserv at civsa.org<mailto:listserv at civsa.org>>
Cc:
Bcc:
Date: Wed, 14 Mar 2018 19:34:52 +0000
Subject: [civsa] Virtual Tour Vendors
We currently do not have a virtual tour available online and are looking to add this experience. We are interested in getting recommendations of vendors that institutions are happy with. Thanks!

Elissa Jovita
Associate Director of Admission
Rollins College
407.646.2497<tel:(407)%20646-2497> | ejovita at rollins.edu<mailto:ejovita at rollins.edu>
www.rollins.edu/admission<http://www.rollins.edu/admission>
It?s not just four years, it?s your #RollinsLife<http://bit.ly/2jIhByZ>.
Facebook<https://www.facebook.com/Rollins.College> | Instagram<https://www.instagram.com/rollinscollege/> | Twitter<https://twitter.com/rollinscollege> | Snapchat<https://www.snapchat.com/add/rollinscollege> | LinkedIn<https://www.linkedin.com/company/rollins-college>




---------- Forwarded message ----------
From: "Moser, Karen L" <karen.moser at uta.edu<mailto:karen.moser at uta.edu>>
To: "'listserv at civsa.org<mailto:listserv at civsa.org>'" <listserv at civsa.org<mailto:listserv at civsa.org>>
Cc:
Bcc:
Date: Wed, 14 Mar 2018 20:40:45 +0000
Subject: [civsa] campus visit advisory committee
Hello, friends and colleagues! I have been asked to assemble a Campus Visit Advisory Committee here at UT Arlington. If any of you have successfully done this before, I would love your feedback! What works, doesn?t work, what have you gained from the committee, how often do you meet, etc.? Any advice is appreciated-my email is karen.moser at uta.edu<mailto:karen.moser at uta.edu>. Thanks and have a great day!

Karen Moser, M.Ed. Assistant Director, Office of University Recruitment
Dan Dipert University Welcome Center
The University of Texas at Arlington
580 S Center Street, Arlington, TX 76019
817.272.2898<tel:(817)%20272-2898>

karen.moser at uta.edu<mailto:karen.moser at uta.edu>
uta.edu/admissions/visit/ <http://www.uta.edu/admissions/visit/>

Visit campus from anywhere in the world! Check out UTA?s virtual campus tour<http://www.uta.edu/admissions/visit/tours-virtual/index.php>.



---------- Forwarded message ----------
From: "Galbreath, Alexandra Renee" <Alexandra.Galbreath at oregonstate.edu<mailto:Alexandra.Galbreath at oregonstate.edu>>
To: "listserv at civsa.org<mailto:listserv at civsa.org>" <listserv at civsa.org<mailto:listserv at civsa.org>>
Cc:
Bcc:
Date: Mon, 19 Mar 2018 17:41:59 +0000
Subject: [civsa] Oregon State - Position Open
Hello All!

I have a Program Coordinator position open in the Welcome Center at Oregon State University. Please share with anyone who would be a great fit, especially any recent ambassador graduates.

The Welcome Center has two Program Coordinators and 45 TOUR Ambassadors, all directly reporting to me (yay ?). The position shares responsibilities in managing the ambassador program and meeting with prospective students in individual appointments and presentations. Their primary role will be focused on the coordination of group tours, with a role in assisting with open house programs. They also read applications.

Here is the application, which also includes more information about the position duties: https://jobs.oregonstate.edu/postings/57193.

Happy Spring!
Alex

ALEXANDRA GALBREATH
Associate Director | Visit Programs & Alumni Recruitment
Office of Admissions | Oregon State University
e: alexandra at oregonstate.edu<mailto:alexandra at oregonstate.edu>
Follow us on Twitter<https://twitter.com/BeaverVIP> & Instagram<https://www.instagram.com/beavervip/> | #OutThere Starts Here
[new OSU_horizontal_2C_O_over_B]<http://oregonstate.edu/>



---------- Forwarded message ----------
From: DJ Dull-MacKenzie <djdull at stanford.edu<mailto:djdull at stanford.edu>>
To: "listserv at civsa.org<mailto:listserv at civsa.org>" <listserv at civsa.org<mailto:listserv at civsa.org>>
Cc:
Bcc:
Date: Wed, 21 Mar 2018 23:06:46 +0000
Subject: [civsa] Job Posting - Stanford Visitor Center
Hello, CIVSA friends:
Greetings from Stanford!
Please see the info and links below regarding our ?Visitor Relations Coordinator? position now available at the Stanford Visitor Center. Our current VRC has risen to a new position within the University, so we?re looking for a new rising (or already risen) star to join our team here under the sunny skies of The Farm.
This is a role that works closely with both the Assistant Director and Director in a high-volume visitor setting. The position currently includes numerous duties and functions related to operations, logistics, scheduling, recruitment, training, and program development, as well as shared supervision and evaluation of our 70-100 student guides. A like to the official job description is below; more specific job-related detail is available from the Stanford Visitor Center. Beyond the description indicated, we are also hoping to have this position evolve to incorporate reading and public speaking duties in conjunction with undergraduate admission.
We enjoy a fun, busy, high-energy, collaborative environment and would love to hear from qualified individuals.
-DJ
DJ Dull-MacKenzie
Director of Visitor Relations
Stanford University
Fear the Tree
- - - - - - - - - - - - - - - - - - - - - - - -

The Stanford Office of Undergraduate Admission, Financial Aid, & Visitor Information Services has posted the following FTE position, located at the Stanford Visitor Center.

- [Job Req #78322] Visitor Relations Coordinator

Reporting to the Director of Visitor Relations, this position works closely with the Director and a second FTE in the daily management and administration of the Stanford Visitor Center, with particular emphases on:

  *   daily operations, scheduling, and record-keeping
  *   annual recruitment, training, and evaluation of student staff
  *   customer service and communications
  *   shared supervision of a large staff of student workers
The official job description can be viewed on the Stanford Careers website (using the indicated job requisition number) at: http://stanfordcareers.stanford.edu
This recruitment has an ambitious timeline, so interested candidates should waste no time in applying. Further information about our programs and services can be found on the Visitor Information Services (VIS) website, at: www.visit.stanford.edu<http://www.visit.stanford.edu>

*** Please note that application materials and supporting documents may ONLY be sent through the Stanford Careers portal, and that in most circumstances, direct communications to Stanford VIS may not receive a response nor be acknowledged.
*** Interested candidates should submit a cover letter (citing the appropriate job requisition number) and resume to: http://www.stanfordcareers.stanford.edu


_______________________________________________
the CIVSA listserv
listserv at civsa.org<mailto:listserv at civsa.org>
visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the listserv archive

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From pdblount at anderson.edu  Mon Mar 26 07:55:59 2018
From: pdblount at anderson.edu (Paula Blount)
Date: Mon, 26 Mar 2018 08:55:59 -0400
Subject: [civsa] Virtual Tour Vendors
In-Reply-To: <9EC5168610F68948BFEF39C2CD8895B2AFC3B6@hlmail20.lmumain.edu>
References: <CAPKJ5xgC=1pSGnLCMMG2gA4pit5ZhaQtxvQkR=_hn4m7kYk7JQ@mail.gmail.com>
	<9EC5168610F68948BFEF39C2CD8895B2AFC3B6@hlmail20.lmumain.edu>
Message-ID: <CAFrzv6tpx3ta6Y5GtD-e4kKz_gOsi36BpVzq5jB6Y8qe-XS8xQ@mail.gmail.com>

We use CampusBird.  We have been happy so far with its capabilities.

On Thu, Mar 22, 2018 at 2:00 PM, Kwan, Christopher <Christopher.Kwan at lmu.edu
> wrote:

> We used to use YouVisit but now use CampusBird. A few of my colleagues are
> happier with CampusBird at the moment because it?s A LOT more customizable
> ? and the virtual tour allows you to enter buildings and add 3D videos if
> you want to. (It?s also linked to Google, so your virtual tour is partially
> available on Google Maps.)
>
>
>
> *Christopher Kwan*
> Admission Counselor
> Office of Undergraduate Admission <http://admission.lmu.edu/>
>
> Charles Von Der Ahe
> 1 LMU Drive, Suite 100
> Los Angeles, CA 90045-2659
> www.lmu.edu | Privacy + Legal <http://www.lmu.edu/Page52961.aspx>
>
> Tel
> Email
>
> 310.338.6087 <(310)%20338-6087>
> Christopher.Kwan at lmu.edu
>
>
>
> [image: lmu]
>
>
>
> *From:* listserv [mailto:listserv-bounces at civsa.org] *On Behalf Of *Suzyn-Elayne
> Soler
> *Sent:* Thursday, March 22, 2018 10:57 AM
> *To:* listserv at civsa.org
> *Subject:* Re: [civsa] Virtual Tour Vendors
>
>
>
> At a previous institution, we worked with YouVisit and didn't have a very
> good experience.  They are so expensive and did not listen to our edits.
> The cover photo for our tour was a building that while on our campus, but
> wasn't actually part of our college.  We asked for a photo of our college
> but they didn't change it since the one in the photo was more eye-catching
> and modern.
>
>
>
> They give you photographs of people to be the tour guide, but the photo
> was quite misleading from how the person we selected actually looked.  We
> nicknamed her "cheekbones" because she wore so much make-up she looked like
> an alien.
>
>
>
> We didn't actually get much interest from the tour.
>
>
>
> I wouldn't recommend YouVisit.
>
>
>
>
> *Suzyn-Elayne Soler*
>
> Senior Assistant Director of Admissions
>
> Transfer Coordinator
>
> (814) 332-4743 | Instagram <http://www.instagram.com/GoToAllegheny> |
> Twitter <http://www.twitter.com/GoToAllegheny> | About Me
> <http://sites.allegheny.edu/admissions/suzyn-elayne-soler/>
>
> *Allegheny College* | Apply <http://www.allegheny.edu/apply> | Visit
> <http://www.allegheny.edu/visit> | (800) 521-5293 <%28800%29%20521-5293>
>
>
>
> Check out our Details of Distinction
> <http://sites.allegheny.edu/detailsofdistinction/>
>
>
>
> Allegheny is a proud member of the Colleges that Change Lives
> <http://sites.allegheny.edu/ctcl/>
>
>
>
> Class of 2022: Allegheny Bound Summer Orientation
> <https://sites.allegheny.edu/orientation/>
>
>
>
>
>
>
>
> On Wed, Mar 21, 2018 at 7:07 PM, <listserv-request at civsa.org> wrote:
>
> Send listserv mailing list submissions to
>         listserv at civsa.org
>
> To subscribe or unsubscribe via the World Wide Web, visit
>         http://civsa.org/mailman/listinfo/listserv_civsa.org
> or, via email, send a message with subject or body 'help' to
>         listserv-request at civsa.org
>
> You can reach the person managing the list at
>         listserv-owner at civsa.org
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of listserv digest..."
>
> Today's Topics:
>
>    1. Virtual Tour Vendors (Elissa Jovita)
>    2. campus visit advisory committee (Moser, Karen L)
>    3. Oregon State - Position Open (Galbreath, Alexandra Renee)
>    4. Job Posting - Stanford Visitor Center (DJ Dull-MacKenzie)
>
>
> ---------- Forwarded message ----------
> From: Elissa Jovita <eJovita at rollins.edu>
> To: "listserv at civsa.org" <listserv at civsa.org>
> Cc:
> Bcc:
> Date: Wed, 14 Mar 2018 19:34:52 +0000
> Subject: [civsa] Virtual Tour Vendors
>
> We currently do not have a virtual tour available online and are looking
> to add this experience. We are interested in getting recommendations of
> vendors that institutions are happy with. Thanks!
>
>
>
> *Elissa Jovita*
>
> Associate Director of Admission
>
> Rollins College
>
> 407.646.2497 <(407)%20646-2497> | ejovita at rollins.edu
>
> www.rollins.edu/admission
>
> It?s not just four years, it?s your #RollinsLife <http://bit.ly/2jIhByZ>.
>
> Facebook <https://www.facebook.com/Rollins.College> | Instagram
> <https://www.instagram.com/rollinscollege/> | Twitter
> <https://twitter.com/rollinscollege> | Snapchat
> <https://www.snapchat.com/add/rollinscollege> | LinkedIn
> <https://www.linkedin.com/company/rollins-college>
>
>
>
>
>
>
>
> ---------- Forwarded message ----------
> From: "Moser, Karen L" <karen.moser at uta.edu>
> To: "'listserv at civsa.org'" <listserv at civsa.org>
> Cc:
> Bcc:
> Date: Wed, 14 Mar 2018 20:40:45 +0000
> Subject: [civsa] campus visit advisory committee
>
> Hello, friends and colleagues! I have been asked to assemble a Campus
> Visit Advisory Committee here at UT Arlington. If any of you have
> successfully done this before, I would love your feedback! What works,
> doesn?t work, what have you gained from the committee, how often do you
> meet, etc.? Any advice is appreciated-my email is karen.moser at uta.edu.
> Thanks and have a great day!
>
>
>
> *Karen Moser, M.Ed. *Assistant Director, Office of University Recruitment
>
> Dan Dipert University Welcome Center
>
> The University of Texas at Arlington
>
> 580 S Center Street, Arlington, TX 76019
>
> 817.272.2898 <(817)%20272-2898>
>
>
>
> karen.moser at uta.edu
>
> uta.edu/admissions/visit/ <http://www.uta.edu/admissions/visit/>
>
>
>
> Visit campus from anywhere in the world! Check out UTA?s virtual campus
> tour <http://www.uta.edu/admissions/visit/tours-virtual/index.php>.
>
>
>
>
>
> ---------- Forwarded message ----------
> From: "Galbreath, Alexandra Renee" <Alexandra.Galbreath at oregonstate.edu>
> To: "listserv at civsa.org" <listserv at civsa.org>
> Cc:
> Bcc:
> Date: Mon, 19 Mar 2018 17:41:59 +0000
> Subject: [civsa] Oregon State - Position Open
>
> Hello All!
>
>
>
> I have a Program Coordinator position open in the Welcome Center at Oregon
> State University. Please share with anyone who would be a great fit,
> especially any recent ambassador graduates.
>
>
>
> The Welcome Center has two Program Coordinators and 45 TOUR Ambassadors,
> all directly reporting to me (yay J). The position shares
> responsibilities in managing the ambassador program and meeting with
> prospective students in individual appointments and presentations. Their
> primary role will be focused on the coordination of group tours, with a
> role in assisting with open house programs. They also read applications.
>
>
>
> Here is the application, which also includes more information about the
> position duties: https://jobs.oregonstate.edu/postings/57193.
>
>
>
> Happy Spring!
>
> Alex
>
>
>
> ALEXANDRA GALBREATH
>
> Associate Director | Visit Programs & Alumni Recruitment
>
> Office of Admissions | Oregon State University
> e: alexandra at oregonstate.edu
>
> Follow us on Twitter <https://twitter.com/BeaverVIP> & Instagram
> <https://www.instagram.com/beavervip/> | #OutThere Starts Here
>
> [image: new OSU_horizontal_2C_O_over_B] <http://oregonstate.edu/>
>
>
>
>
>
> ---------- Forwarded message ----------
> From: DJ Dull-MacKenzie <djdull at stanford.edu>
> To: "listserv at civsa.org" <listserv at civsa.org>
> Cc:
> Bcc:
> Date: Wed, 21 Mar 2018 23:06:46 +0000
> Subject: [civsa] Job Posting - Stanford Visitor Center
>
> Hello, CIVSA friends:
>
> Greetings from Stanford!
>
> Please see the info and links below regarding our ?Visitor Relations
> Coordinator? position now available at the Stanford Visitor Center. Our
> current VRC has risen to a new position within the University, so we?re
> looking for a new rising (or already risen) star to join our team here
> under the sunny skies of The Farm.
>
> This is a role that works closely with both the Assistant Director and
> Director in a high-volume visitor setting. The position currently includes
> numerous duties and functions related to operations, logistics, scheduling,
> recruitment, training, and program development, as well as shared
> supervision and evaluation of our 70-100 student guides. A like to the
> official job description is below; more specific job-related detail is
> available from the Stanford Visitor Center. Beyond the description
> indicated, we are also hoping to have this position evolve to incorporate
> reading and public speaking duties in conjunction with undergraduate
> admission.
>
> We enjoy a fun, busy, high-energy, collaborative environment and would
> love to hear from qualified individuals.
>
> -DJ
>
> DJ Dull-MacKenzie
>
> Director of Visitor Relations
>
> Stanford University
>
> *Fear the **Tree*
>
> - - - - - - - - - - - - - - - - - - - - - - - -
>
>
> The Stanford Office of Undergraduate Admission, Financial Aid, & Visitor
> Information Services has posted the following FTE position, located at the
> Stanford Visitor Center.
>
>
>
> - [Job Req #78322] Visitor Relations Coordinator
>
>
> Reporting to the Director of Visitor Relations, this position works
> closely with the Director and a second FTE in the daily management and
> administration of the Stanford Visitor Center, with particular emphases on:
>
>    - daily operations, scheduling, and record-keeping
>    - annual recruitment, training, and evaluation of student staff
>    - customer service and communications
>    - shared supervision of a large staff of student workers
>
> The official job description can be viewed on the Stanford Careers website
> (using the indicated job requisition number) at: http://
> stanfordcareers.stanford.edu
>
> This recruitment has an ambitious timeline, so interested candidates
> should waste no time in applying. Further information about our programs
> and services can be found on the Visitor Information Services (VIS)
> website, at: www.visit.stanford.edu
>
>
>
> *** Please note that application materials and supporting documents may
> ONLY be sent through the Stanford Careers portal, and that in most
> circumstances, direct communications to Stanford VIS may not receive a
> response nor be acknowledged.
>
> *** Interested candidates should submit a cover letter (citing the
> appropriate job requisition number) and resume to:
> http://www.stanfordcareers.stanford.edu
>
>
>
>
> _______________________________________________
> the CIVSA listserv
> listserv at civsa.org
> visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the
> listserv archive
>
>
>
> _______________________________________________
> the CIVSA listserv
> listserv at civsa.org
> visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the
> listserv archive
>
>


-- 


*Paula Blount*  |  Visit Team Manager  |  Office of Admissions
Anderson University  |  1100 E. Fifth St, Anderson, IN 46012
(765) 641-4087  |  pdblount at anderson.edu

*CAMPUS VISIT <https://www.anderson.edu/admissions/undergrad/visit>*
*LAUNCH <https://www.anderson.edu/admissions/undergrad/apply/launch>*
*STEM* <https://www.anderson.edu/admissions/undergrad/apply/earlystem>
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From rmfarrell at ucsd.edu  Tue Mar 27 16:55:02 2018
From: rmfarrell at ucsd.edu (Farrell, Risa)
Date: Tue, 27 Mar 2018 21:55:02 +0000
Subject: [civsa] CIVSA Annual Conference - Roommate Request
Message-ID: <BN3PR04MB232314BE82666ED85D46155FDCAC0@BN3PR04MB2323.namprd04.prod.outlook.com>

Hi CIVSA-land,

I?m late to the game and just went to reserve my hotel room for CIVSA Annual Conference in Milwaukee, and they?re sold out. So! Is anyone looking to share a room?

I fly in on Monday, 6/11 and fly out 6/17, so I?m hoping to share a room with someone traveling the same dates if possible.

I like to think I have mad sock game, don?t snore, and will share my goldfish crackers. Let me know if you want to share costs!

Cheers,
Risa


[cid:image001.png at 01D2B469.D2176500]

Risa Farrell, [Alumni]
Pronouns<https://www.mypronouns.org/>: she/her/hers

Campus Tours Coordinator

858-822-1684

[cid:image002.png at 01D2B469.D2176500]
Office of Admissions
Admissions.ucsd.edu
9500 Gilman Drive #0021  La Jolla, CA  92093
Reserve a Campus Tour! http://admissions.ucsd.edu/visit

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From velejt01 at pfw.edu  Wed Mar 28 21:29:41 2018
From: velejt01 at pfw.edu (James Velez)
Date: Thu, 29 Mar 2018 02:29:41 +0000
Subject: [civsa] Overnight Behavior Expectations
Message-ID: <BN6PR08MB350731E164585A4FB0E9B6E0C4A20@BN6PR08MB3507.namprd08.prod.outlook.com>

Good evening everyone,

We are planning our first overnight and I am wanting to have an expectation document that both our student volunteers and guests sign. Does anyone have one that they use regularly with success? I am thinking that I could obviously create one, but would love to see what others have used successfully!

Thanks,
James Velez
Assistant Director of Admissions
Indiana University-Purdue University Fort Wayne (IPFW)
Walb Student Union 121
2101 East Coliseum Boulevard
Fort Wayne, IN 46805-1499
p. 260-481-0349<tel:(260)%20481-0349>
www.ipfw.edu/admissions<http://www.ipfw.edu/admissions>
To assist you moving forward with applying, checking on your application status or visiting campus use the links below.
Schedule a visit @ www.ipfw.edu/visit<http://www.ipfw.edu/visit>
Apply today @ www.ipfw.edu/apply<http://www.ipfw.edu/apply>
Check your application status @ www.ipfw.edu/status<http://www.ipfw.edu/status>


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From arielle.kilday at maryvillecollege.edu  Thu Mar 29 10:00:55 2018
From: arielle.kilday at maryvillecollege.edu (Arielle Kilday)
Date: Thu, 29 Mar 2018 15:00:55 +0000
Subject: [civsa] Overnight Behavior Expectations
In-Reply-To: <BN6PR08MB350731E164585A4FB0E9B6E0C4A20@BN6PR08MB3507.namprd08.prod.outlook.com>
References: <BN6PR08MB350731E164585A4FB0E9B6E0C4A20@BN6PR08MB3507.namprd08.prod.outlook.com>
Message-ID: <BN1PR0301MB0771176162C6B9F265833183F0A20@BN1PR0301MB0771.namprd03.prod.outlook.com>

James,  see attached! These agreements are for our student hosts and visiting guests for our group overnight visit for admitted students. We meet with our student hosts the day or two before the event to go through this agreement in detail. Thankfully, our Student Affairs division is on-board with us for this event, so if the agreement is breached, they impose the disciplinary sanctions that the agreement mentions. If you need additional information, please let me know - I'm happy to help!

Arielle Kilday
Associate Director of Admissions, Maryville College<http://www.maryvillecollege.edu/>
(865) 269-6795 (call or text)

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of James Velez
Sent: Wednesday, March 28, 2018 10:30 PM
To: listserv at civsa.org
Subject: [civsa] Overnight Behavior Expectations

Good evening everyone,

We are planning our first overnight and I am wanting to have an expectation document that both our student volunteers and guests sign. Does anyone have one that they use regularly with success? I am thinking that I could obviously create one, but would love to see what others have used successfully!

Thanks,
James Velez
Assistant Director of Admissions
Indiana University-Purdue University Fort Wayne (IPFW)
Walb Student Union 121
2101 East Coliseum Boulevard
Fort Wayne, IN 46805-1499
p. 260-481-0349<tel:(260)%20481-0349>
www.ipfw.edu/admissions<http://www.ipfw.edu/admissions>
To assist you moving forward with applying, checking on your application status or visiting campus use the links below.
Schedule a visit @ www.ipfw.edu/visit<http://www.ipfw.edu/visit>
Apply today @ www.ipfw.edu/apply<http://www.ipfw.edu/apply>
Check your application status @ www.ipfw.edu/status<http://www.ipfw.edu/status>


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From tjf002 at SHSU.EDU  Thu Mar 29 10:57:29 2018
From: tjf002 at SHSU.EDU (Driver, Tiffany)
Date: Thu, 29 Mar 2018 15:57:29 +0000
Subject: [civsa] Saturday Tour Visits
Message-ID: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>

Happy Thursday, all!

I wanted to see if I could get some quick feedback regarding Saturday visits. Do any of you offer them? If so, are they the same as your regular weekday visits? Are offices (Admissions/Financial Aid, etc.) open?

A little background information: we host tours Monday- Friday at 3 different times. We have a biannual campus preview day (on a Saturday) but other than that, we are not open on the weekends. We have a family coming from out of state and can only be here on a Saturday (that is not our campus preview day) and we are doing our best to accommodate them however, they are upset that the university offices are not open.

I did suggest contacting offices they needed to speak to during regular business hours in case they had specific questions, but again, the expectation was to have offices open on Saturdays.

...just wanted to get some quick feedback about weekend visits and/or if you make exceptions for Saturday visits when there doesn't seem to be another option for the family to travel.

Please let me know... thanks so much for your help!

Best,
Tiffany





Tiffany J. Driver, M.Ed.
Visitor Services
Assistant Director of Operations
Sam Houston State University
936.294.3792 | tjdriver at shsu.edu<mailto:tjdriver at shsu.edu>
Box 2539 | Huntsville, TX 77341-2539
www.shsu.edu/visit<http://www.shsu.edu/visitor>

We want everyone to want to be a Bearkat!
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From boehmaj2 at miamioh.edu  Thu Mar 29 11:07:04 2018
From: boehmaj2 at miamioh.edu (Boehm, Andrew)
Date: Thu, 29 Mar 2018 12:07:04 -0400
Subject: [civsa] Saturday Tour Visits
In-Reply-To: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>
References: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>
Message-ID: <CACwUSSBSHaT_ZV95nkMQTFzPU6X1aMo2riYZaiJLDuDsF4MBPA@mail.gmail.com>

We host Saturday visit throughout the year excluding breaks and holiday
weekends.  We tried to table these but the data shows they have high
attendance as well as high application and yield rates.  We too face the
same criticisms at times about offices not being open but the majority of
visitors realize that it is a weekend and those opportunities probably
won't be available.  It's best to try to set them up for that expectation
through your communication, which we all know is selectively read.  We have
a large audience, plenty of tour guide help, but usually one staff member
to present and answer questions.  It still ends up working out.

Despite some negative feedback along these lines (or about the campus not
being too active) we still have a steady stream of data telling us that
these visits are valuable, and necessary for a ton of families with kids
who are heavily involved and/or taking rigorous, AP filled course loads and
are afraid to miss one day of school.

Andrew

*Andrew Boehm*

Associate Director - Campus Visits and Events

Miami University Office of Admission

301 S. Campus Avenue - 41 CAB

Oxford, OH 45056

513-529-2580

On Thu, Mar 29, 2018 at 11:57 AM, Driver, Tiffany <tjf002 at shsu.edu> wrote:

> Happy Thursday, all!
>
>
>
> I wanted to see if I could get some quick feedback regarding Saturday
> visits. Do any of you offer them? If so, are they the same as your regular
> weekday visits? Are offices (Admissions/Financial Aid, etc.) open?
>
>
>
> A little background information: we host tours Monday- Friday at 3
> different times. We have a biannual campus preview day (on a Saturday) but
> other than that, we are not open on the weekends. We have a family coming
> from out of state and can only be here on a Saturday (that is not our
> campus preview day) and we are doing our best to accommodate them however,
> they are upset that the university offices are not open.
>
>
>
> I did suggest contacting offices they needed to speak to during regular
> business hours in case they had specific questions, but again, the
> expectation was to have offices open on Saturdays.
>
>
>
> ?just wanted to get some quick feedback about weekend visits and/or if you
> make exceptions for Saturday visits when there doesn?t seem to be another
> option for the family to travel.
>
>
>
> Please let me know? thanks so much for your help!
>
>
>
> Best,
>
> Tiffany
>
>
>
>
>
>
>
>
>
>
>
> *Tiffany J. Driver, M.Ed.*
> Visitor Services
>
> Assistant Director of Operations
> *Sam Houston State University*
> 936.294.3792 <(936)%20294-3792> | tjdriver at shsu.edu
>
> Box 2539 | Huntsville, TX 77341-2539
> www.shsu.edu/visit <http://www.shsu.edu/visitor>
>
>
>
> *We want everyone to want to be a Bearkat!*
>
> _______________________________________________
> the CIVSA listserv
> listserv at civsa.org
> visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the
> listserv archive
>
>
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From pdblount at anderson.edu  Thu Mar 29 11:26:22 2018
From: pdblount at anderson.edu (Paula Blount)
Date: Thu, 29 Mar 2018 12:26:22 -0400
Subject: [civsa] Saturday Tour Visits
In-Reply-To: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>
References: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>
Message-ID: <CAFrzv6vRPN3YP-poBz+4U+dcTiwdFj+t=UXK-wGUP5Yu7-yRNw@mail.gmail.com>

Tiffany,

We offer visits Monday-Friday at two different times.  However, we do try
to accommodate Saturday visitors when it has been requested.  The visit is
different as they will likely not get to meet with faculty and can't attend
a class.  We still bring in a counselor to meet with them and give them a
tour.  We also have 3 Saturday large group days that we offer during the
school year as well.

We too have run into families expecting us to be open on the weekend and
can be a little irritated when the visit is not able to offer the same
things as a Monday-Friday visit can.  We just do our best to accommodate in
the ways that we can and know that you are not going to make everyone
happy.

I can also agree with the comments that Andrew made about setting
expectations through communication as best as you can.  I also agree that
we get feedback from families that students just don't have other options
for a visit except for a Saturday because they can't miss a school day due
to heavy work loads.

Paula



On Thu, Mar 29, 2018 at 11:57 AM, Driver, Tiffany <tjf002 at shsu.edu> wrote:

> Happy Thursday, all!
>
>
>
> I wanted to see if I could get some quick feedback regarding Saturday
> visits. Do any of you offer them? If so, are they the same as your regular
> weekday visits? Are offices (Admissions/Financial Aid, etc.) open?
>
>
>
> A little background information: we host tours Monday- Friday at 3
> different times. We have a biannual campus preview day (on a Saturday) but
> other than that, we are not open on the weekends. We have a family coming
> from out of state and can only be here on a Saturday (that is not our
> campus preview day) and we are doing our best to accommodate them however,
> they are upset that the university offices are not open.
>
>
>
> I did suggest contacting offices they needed to speak to during regular
> business hours in case they had specific questions, but again, the
> expectation was to have offices open on Saturdays.
>
>
>
> ?just wanted to get some quick feedback about weekend visits and/or if you
> make exceptions for Saturday visits when there doesn?t seem to be another
> option for the family to travel.
>
>
>
> Please let me know? thanks so much for your help!
>
>
>
> Best,
>
> Tiffany
>
>
>
>
>
>
>
>
>
>
>
> *Tiffany J. Driver, M.Ed.*
> Visitor Services
>
> Assistant Director of Operations
> *Sam Houston State University*
> 936.294.3792 <(936)%20294-3792> | tjdriver at shsu.edu
>
> Box 2539 | Huntsville, TX 77341-2539
> www.shsu.edu/visit <http://www.shsu.edu/visitor>
>
>
>
> *We want everyone to want to be a Bearkat!*
>
> _______________________________________________
> the CIVSA listserv
> listserv at civsa.org
> visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the
> listserv archive
>
>


-- 


*Paula Blount*  |  Visit Team Manager  |  Office of Admissions
Anderson University  |  1100 E. Fifth St, Anderson, IN 46012
(765) 641-4087  |  pdblount at anderson.edu

*CAMPUS VISIT <https://www.anderson.edu/admissions/undergrad/visit>*
*LAUNCH <https://www.anderson.edu/admissions/undergrad/apply/launch>*
*STEM* <https://www.anderson.edu/admissions/undergrad/apply/earlystem>
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From silersr at guilford.edu  Thu Mar 29 14:29:52 2018
From: silersr at guilford.edu (Sheila Siler)
Date: Thu, 29 Mar 2018 15:29:52 -0400
Subject: [civsa] Saturday Tour Visits
In-Reply-To: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>
References: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>
Message-ID: <CAJFQxefqy17n2Cp6A6eCc2J_NZC6nYUJf1Adp=-MakELA8Q_yg@mail.gmail.com>

We offer a Saturday morning visit at 10:30 during the school year. It ends
the week before graduation and starts back a week after classes start in
the fall. We do not have Saturday visits on either side of fall and spring
break or during winter break. We offer an information session and campus
tour. No offices are open and they cannot meet with anyone else. We do
occasionally get complaints, but that's what we offer. I do make it very
plain on the registration page that nothing else will be available.

*Sheila R. Siler*
Campus Visit Coordinator
Guilford College

P / 336.316.2443
F / 336.316.2935

5800 West Friendly Ave.
Greensboro, NC 27410

Learn more about Greensboro HERE <https://www.visitgreensboronc.com/>

<https://www.facebook.com/guilfordcollege/>
<https://www.instagram.com/guilfordcollege/>
<https://twitter.com/GuilfordCollege>
<https://www.youtube.com/user/Guilfordcollege>
<https://www.pinterest.com/guilfordcollege/>
<https://www.linkedin.com/edu/school?id=20102&trk=edu-cp-title>


***Guilford College is a proud member of The Colleges That Change Lives
<http://www.ctcl.org/colleges/guilford>***

On Thu, Mar 29, 2018 at 11:57 AM, Driver, Tiffany <tjf002 at shsu.edu> wrote:

> Happy Thursday, all!
>
>
>
> I wanted to see if I could get some quick feedback regarding Saturday
> visits. Do any of you offer them? If so, are they the same as your regular
> weekday visits? Are offices (Admissions/Financial Aid, etc.) open?
>
>
>
> A little background information: we host tours Monday- Friday at 3
> different times. We have a biannual campus preview day (on a Saturday) but
> other than that, we are not open on the weekends. We have a family coming
> from out of state and can only be here on a Saturday (that is not our
> campus preview day) and we are doing our best to accommodate them however,
> they are upset that the university offices are not open.
>
>
>
> I did suggest contacting offices they needed to speak to during regular
> business hours in case they had specific questions, but again, the
> expectation was to have offices open on Saturdays.
>
>
>
> ?just wanted to get some quick feedback about weekend visits and/or if you
> make exceptions for Saturday visits when there doesn?t seem to be another
> option for the family to travel.
>
>
>
> Please let me know? thanks so much for your help!
>
>
>
> Best,
>
> Tiffany
>
>
>
>
>
>
>
>
>
>
>
> *Tiffany J. Driver, M.Ed.*
> Visitor Services
>
> Assistant Director of Operations
> *Sam Houston State University*
> 936.294.3792 | tjdriver at shsu.edu
>
> Box 2539 | Huntsville, TX 77341-2539
> www.shsu.edu/visit <http://www.shsu.edu/visitor>
>
>
>
> *We want everyone to want to be a Bearkat!*
>
> _______________________________________________
> the CIVSA listserv
> listserv at civsa.org
> visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the
> listserv archive
>
>
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From djdull at stanford.edu  Thu Mar 29 14:55:16 2018
From: djdull at stanford.edu (DJ Dull-MacKenzie)
Date: Thu, 29 Mar 2018 19:55:16 +0000
Subject: [civsa] Saturday Tour Visits
In-Reply-To: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>
References: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>
Message-ID: <DM5PR0201MB3543E3E745F0C94E09F2A8FDA8A20@DM5PR0201MB3543.namprd02.prod.outlook.com>

Hi Tiffany:
We offer tours 7 days/wk, both walking and via golf cart. Whereas we regularly schedule admission information sessions only on weekdays, we do select a number of Saturdays to offer an additional admission information session and student panel. This usually happens 4-6 Saturday per academic quarter, when it doesn't interfere with football games or other campus events. These sessions are led by student ambassadors rather than FTE admission staff; our accompanying "Student Forum" (informal discussion panel) is a popular component and easier to schedule/accommodate, so that people feel like they got more than "only a tour" without any insights. People seem to understand why FTE staff aren't present on weekends.
Cheers,
DJ
* * * * * * * * * *
DJ Dull-MacKenzie, '88
Director of Visitor Relations
Stanford University
650.725.8210 - phone


From: listserv <listserv-bounces at civsa.org> On Behalf Of Driver, Tiffany
Sent: Thursday, March 29, 2018 8:57 AM
To: 'listserv at civsa.org' <listserv at civsa.org>
Subject: [civsa] Saturday Tour Visits

Happy Thursday, all!

I wanted to see if I could get some quick feedback regarding Saturday visits. Do any of you offer them? If so, are they the same as your regular weekday visits? Are offices (Admissions/Financial Aid, etc.) open?

A little background information: we host tours Monday- Friday at 3 different times. We have a biannual campus preview day (on a Saturday) but other than that, we are not open on the weekends. We have a family coming from out of state and can only be here on a Saturday (that is not our campus preview day) and we are doing our best to accommodate them however, they are upset that the university offices are not open.

I did suggest contacting offices they needed to speak to during regular business hours in case they had specific questions, but again, the expectation was to have offices open on Saturdays.

...just wanted to get some quick feedback about weekend visits and/or if you make exceptions for Saturday visits when there doesn't seem to be another option for the family to travel.

Please let me know... thanks so much for your help!

Best,
Tiffany





Tiffany J. Driver, M.Ed.
Visitor Services
Assistant Director of Operations
Sam Houston State University
936.294.3792 | tjdriver at shsu.edu<mailto:tjdriver at shsu.edu>
Box 2539 | Huntsville, TX 77341-2539
www.shsu.edu/visit<http://www.shsu.edu/visitor>

We want everyone to want to be a Bearkat!
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From velejt01 at pfw.edu  Thu Mar 29 16:50:35 2018
From: velejt01 at pfw.edu (James Velez)
Date: Thu, 29 Mar 2018 21:50:35 +0000
Subject: [civsa] Saturday Tour Visits
In-Reply-To: <CACwUSSBSHaT_ZV95nkMQTFzPU6X1aMo2riYZaiJLDuDsF4MBPA@mail.gmail.com>
References: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>
	<CACwUSSBSHaT_ZV95nkMQTFzPU6X1aMo2riYZaiJLDuDsF4MBPA@mail.gmail.com>
Message-ID: <BN6PR08MB3507197266D18D9DF793FABEC4A20@BN6PR08MB3507.namprd08.prod.outlook.com>

We offer Saturday visits on the first and third Saturday. We offer a university presentation and campus tour. Because of it being Saturday, other services on campus are not available and we generally do not have any pushback from the guests. They have been very valuable for us and we have had a decent response to the group sizes.

James Velez
Assistant Director of Admissions
Indiana University-Purdue University Fort Wayne (IPFW)
Walb Student Union 121
2101 East Coliseum Boulevard
Fort Wayne, IN 46805-1499
p. 260-481-0349
www.ipfw.edu/admissions<http://www.ipfw.edu/admissions>

To assist you moving forward with applying, checking on your application status or visiting campus use the links below.
Schedule a visit @ www.ipfw.edu/visit<http://www.ipfw.edu/visit>
Apply today @ www.ipfw.edu/apply<http://www.ipfw.edu/apply>
Check your application status @ www.ipfw.edu/status<http://www.ipfw.edu/status>


From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Boehm, Andrew
Sent: Thursday, March 29, 2018 12:07 PM
To: listserv at civsa.org
Subject: Re: [civsa] Saturday Tour Visits

We host Saturday visit throughout the year excluding breaks and holiday weekends.  We tried to table these but the data shows they have high attendance as well as high application and yield rates.  We too face the same criticisms at times about offices not being open but the majority of visitors realize that it is a weekend and those opportunities probably won't be available.  It's best to try to set them up for that expectation through your communication, which we all know is selectively read.  We have a large audience, plenty of tour guide help, but usually one staff member to present and answer questions.  It still ends up working out.

Despite some negative feedback along these lines (or about the campus not being too active) we still have a steady stream of data telling us that these visits are valuable, and necessary for a ton of families with kids who are heavily involved and/or taking rigorous, AP filled course loads and are afraid to miss one day of school.

Andrew


Andrew Boehm

Associate Director - Campus Visits and Events

Miami University Office of Admission

301 S. Campus Avenue - 41 CAB

Oxford, OH 45056

513-529-2580

On Thu, Mar 29, 2018 at 11:57 AM, Driver, Tiffany <tjf002 at shsu.edu<mailto:tjf002 at shsu.edu>> wrote:
Happy Thursday, all!

I wanted to see if I could get some quick feedback regarding Saturday visits. Do any of you offer them? If so, are they the same as your regular weekday visits? Are offices (Admissions/Financial Aid, etc.) open?

A little background information: we host tours Monday- Friday at 3 different times. We have a biannual campus preview day (on a Saturday) but other than that, we are not open on the weekends. We have a family coming from out of state and can only be here on a Saturday (that is not our campus preview day) and we are doing our best to accommodate them however, they are upset that the university offices are not open.

I did suggest contacting offices they needed to speak to during regular business hours in case they had specific questions, but again, the expectation was to have offices open on Saturdays.

?just wanted to get some quick feedback about weekend visits and/or if you make exceptions for Saturday visits when there doesn?t seem to be another option for the family to travel.

Please let me know? thanks so much for your help!

Best,
Tiffany





Tiffany J. Driver, M.Ed.
Visitor Services
Assistant Director of Operations
Sam Houston State University
936.294.3792<tel:(936)%20294-3792> | tjdriver at shsu.edu<mailto:tjdriver at shsu.edu>
Box 2539 | Huntsville, TX 77341-2539
www.shsu.edu/visit<http://www.shsu.edu/visitor>

We want everyone to want to be a Bearkat!

_______________________________________________
the CIVSA listserv
listserv at civsa.org<mailto:listserv at civsa.org>
visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the listserv archive

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From jpivaral at admission.ucla.edu  Thu Mar 29 16:57:07 2018
From: jpivaral at admission.ucla.edu (Pivaral, Jasmin)
Date: Thu, 29 Mar 2018 21:57:07 +0000
Subject: [civsa] Saturday Tour Visits
In-Reply-To: <BN6PR08MB3507197266D18D9DF793FABEC4A20@BN6PR08MB3507.namprd08.prod.outlook.com>
References: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>
	<CACwUSSBSHaT_ZV95nkMQTFzPU6X1aMo2riYZaiJLDuDsF4MBPA@mail.gmail.com>
	<BN6PR08MB3507197266D18D9DF793FABEC4A20@BN6PR08MB3507.namprd08.prod.outlook.com>
Message-ID: <41B827B390F91846B5EAA9510A5A567488F53E78@EM1A.ad.ucla.edu>

Beginning this academic year, UCLA began offering Saturday tours (preceded by an admission presentation) twice a day. In my personal experience taking relatives to visit schools, not a lot of schools offered options on Saturdays, especially smaller schools. No administrative offices are open Saturdays and we haven?t had any complaints?guests expect it.

Jasmin
____________________________________
Jasmin Pivaral, M.Ed.
Assistant Director
UCLA Undergraduate Admission
1147 Murphy Hall,
Los Angeles, CA 90095-1234
310.206.7989 office
JPivaral at admission.ucla.edu<mailto:JPivaral at admission.ucla.edu>
www.admission.ucla.edu<http://www.admission.ucla.edu/>



From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of James Velez
Sent: Thursday, March 29, 2018 2:51 PM
To: 'listserv at civsa.org' <listserv at civsa.org>
Subject: Re: [civsa] Saturday Tour Visits

We offer Saturday visits on the first and third Saturday. We offer a university presentation and campus tour. Because of it being Saturday, other services on campus are not available and we generally do not have any pushback from the guests. They have been very valuable for us and we have had a decent response to the group sizes.

James Velez
Assistant Director of Admissions
Indiana University-Purdue University Fort Wayne (IPFW)
Walb Student Union 121
2101 East Coliseum Boulevard
Fort Wayne, IN 46805-1499
p. 260-481-0349
www.ipfw.edu/admissions<http://www.ipfw.edu/admissions>

To assist you moving forward with applying, checking on your application status or visiting campus use the links below.
Schedule a visit @ www.ipfw.edu/visit<http://www.ipfw.edu/visit>
Apply today @ www.ipfw.edu/apply<http://www.ipfw.edu/apply>
Check your application status @ www.ipfw.edu/status<http://www.ipfw.edu/status>


From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Boehm, Andrew
Sent: Thursday, March 29, 2018 12:07 PM
To: listserv at civsa.org<mailto:listserv at civsa.org>
Subject: Re: [civsa] Saturday Tour Visits

We host Saturday visit throughout the year excluding breaks and holiday weekends.  We tried to table these but the data shows they have high attendance as well as high application and yield rates.  We too face the same criticisms at times about offices not being open but the majority of visitors realize that it is a weekend and those opportunities probably won't be available.  It's best to try to set them up for that expectation through your communication, which we all know is selectively read.  We have a large audience, plenty of tour guide help, but usually one staff member to present and answer questions.  It still ends up working out.

Despite some negative feedback along these lines (or about the campus not being too active) we still have a steady stream of data telling us that these visits are valuable, and necessary for a ton of families with kids who are heavily involved and/or taking rigorous, AP filled course loads and are afraid to miss one day of school.

Andrew


Andrew Boehm

Associate Director - Campus Visits and Events

Miami University Office of Admission

301 S. Campus Avenue - 41 CAB

Oxford, OH 45056

513-529-2580

On Thu, Mar 29, 2018 at 11:57 AM, Driver, Tiffany <tjf002 at shsu.edu<mailto:tjf002 at shsu.edu>> wrote:
Happy Thursday, all!

I wanted to see if I could get some quick feedback regarding Saturday visits. Do any of you offer them? If so, are they the same as your regular weekday visits? Are offices (Admissions/Financial Aid, etc.) open?

A little background information: we host tours Monday- Friday at 3 different times. We have a biannual campus preview day (on a Saturday) but other than that, we are not open on the weekends. We have a family coming from out of state and can only be here on a Saturday (that is not our campus preview day) and we are doing our best to accommodate them however, they are upset that the university offices are not open.

I did suggest contacting offices they needed to speak to during regular business hours in case they had specific questions, but again, the expectation was to have offices open on Saturdays.

?just wanted to get some quick feedback about weekend visits and/or if you make exceptions for Saturday visits when there doesn?t seem to be another option for the family to travel.

Please let me know? thanks so much for your help!

Best,
Tiffany





Tiffany J. Driver, M.Ed.
Visitor Services
Assistant Director of Operations
Sam Houston State University
936.294.3792<tel:(936)%20294-3792> | tjdriver at shsu.edu<mailto:tjdriver at shsu.edu>
Box 2539 | Huntsville, TX 77341-2539
www.shsu.edu/visit<http://www.shsu.edu/visitor>

We want everyone to want to be a Bearkat!

_______________________________________________
the CIVSA listserv
listserv at civsa.org<mailto:listserv at civsa.org>
visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the listserv archive

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From Christopher.Kwan at lmu.edu  Thu Mar 29 19:33:04 2018
From: Christopher.Kwan at lmu.edu (Kwan, Christopher)
Date: Fri, 30 Mar 2018 00:33:04 +0000
Subject: [civsa] Saturday Tour Visits
In-Reply-To: <41B827B390F91846B5EAA9510A5A567488F53E78@EM1A.ad.ucla.edu>
References: <e0079a4e3d0347b8ab7e9005caee1496@WinEx15Mbx01.SHSU.EDU>
	<CACwUSSBSHaT_ZV95nkMQTFzPU6X1aMo2riYZaiJLDuDsF4MBPA@mail.gmail.com>
	<BN6PR08MB3507197266D18D9DF793FABEC4A20@BN6PR08MB3507.namprd08.prod.outlook.com>,
	<41B827B390F91846B5EAA9510A5A567488F53E78@EM1A.ad.ucla.edu>
Message-ID: <02682C8C-BF0D-4C19-92D0-69293A2977CF@lmu.edu>

Hello everyone,

Loyola Marymount University has been offering one Saturday tour along with an admission presentation for a few years. They?re the same as our regular weekday campus tours - some buildings might be closed but that?s about it. Obviously other offices are closed so most families do understand that it wouldn?t be possible for them to speak to a Dean or a faculty member on a Saturday afternoon and that classes wouldn?t be in session. If any family ever does want to speak to someone we do our best to try find a student who has experience with that department or we?ll provide them with a name to contact on Monday.

 We currently only offer Saturday tours during the academic year and have found them to be highly successful in ensuring that a lot of our out of Los Angeles families have the chance to see campus and to chat with an Admission rep. We do make exceptions outside of our regular tour times throughout the year only if the family is flying in from out of state or from Northern California - provided we have 24-48 hour advance notice.

Thank you!

Christopher Kwan
Admission Counselor
Loyola Marymount University
Sent from my iPad

On Mar 29, 2018, at 2:57 PM, Pivaral, Jasmin <jpivaral at admission.ucla.edu<mailto:jpivaral at admission.ucla.edu>> wrote:

Beginning this academic year, UCLA began offering Saturday tours (preceded by an admission presentation) twice a day. In my personal experience taking relatives to visit schools, not a lot of schools offered options on Saturdays, especially smaller schools. No administrative offices are open Saturdays and we haven?t had any complaints?guests expect it.

Jasmin
____________________________________
Jasmin Pivaral, M.Ed.
Assistant Director
UCLA Undergraduate Admission
1147 Murphy Hall,
Los Angeles, CA 90095-1234
310.206.7989 office
JPivaral at admission.ucla.edu<mailto:JPivaral at admission.ucla.edu>
www.admission.ucla.edu<http://www.admission.ucla.edu/>



From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of James Velez
Sent: Thursday, March 29, 2018 2:51 PM
To: 'listserv at civsa.org<mailto:listserv at civsa.org>' <listserv at civsa.org<mailto:listserv at civsa.org>>
Subject: Re: [civsa] Saturday Tour Visits

We offer Saturday visits on the first and third Saturday. We offer a university presentation and campus tour. Because of it being Saturday, other services on campus are not available and we generally do not have any pushback from the guests. They have been very valuable for us and we have had a decent response to the group sizes.

James Velez
Assistant Director of Admissions
Indiana University-Purdue University Fort Wayne (IPFW)
Walb Student Union 121
2101 East Coliseum Boulevard
Fort Wayne, IN 46805-1499
p. 260-481-0349
www.ipfw.edu/admissions<http://www.ipfw.edu/admissions>

To assist you moving forward with applying, checking on your application status or visiting campus use the links below.
Schedule a visit @ www.ipfw.edu/visit<http://www.ipfw.edu/visit>
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From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Boehm, Andrew
Sent: Thursday, March 29, 2018 12:07 PM
To: listserv at civsa.org<mailto:listserv at civsa.org>
Subject: Re: [civsa] Saturday Tour Visits

We host Saturday visit throughout the year excluding breaks and holiday weekends.  We tried to table these but the data shows they have high attendance as well as high application and yield rates.  We too face the same criticisms at times about offices not being open but the majority of visitors realize that it is a weekend and those opportunities probably won't be available.  It's best to try to set them up for that expectation through your communication, which we all know is selectively read.  We have a large audience, plenty of tour guide help, but usually one staff member to present and answer questions.  It still ends up working out.

Despite some negative feedback along these lines (or about the campus not being too active) we still have a steady stream of data telling us that these visits are valuable, and necessary for a ton of families with kids who are heavily involved and/or taking rigorous, AP filled course loads and are afraid to miss one day of school.

Andrew


Andrew Boehm

Associate Director - Campus Visits and Events

Miami University Office of Admission

301 S. Campus Avenue - 41 CAB

Oxford, OH 45056

513-529-2580

On Thu, Mar 29, 2018 at 11:57 AM, Driver, Tiffany <tjf002 at shsu.edu<mailto:tjf002 at shsu.edu>> wrote:
Happy Thursday, all!

I wanted to see if I could get some quick feedback regarding Saturday visits. Do any of you offer them? If so, are they the same as your regular weekday visits? Are offices (Admissions/Financial Aid, etc.) open?

A little background information: we host tours Monday- Friday at 3 different times. We have a biannual campus preview day (on a Saturday) but other than that, we are not open on the weekends. We have a family coming from out of state and can only be here on a Saturday (that is not our campus preview day) and we are doing our best to accommodate them however, they are upset that the university offices are not open.

I did suggest contacting offices they needed to speak to during regular business hours in case they had specific questions, but again, the expectation was to have offices open on Saturdays.

?just wanted to get some quick feedback about weekend visits and/or if you make exceptions for Saturday visits when there doesn?t seem to be another option for the family to travel.

Please let me know? thanks so much for your help!

Best,
Tiffany





Tiffany J. Driver, M.Ed.
Visitor Services
Assistant Director of Operations
Sam Houston State University
936.294.3792<tel:(936)%20294-3792> | tjdriver at shsu.edu<mailto:tjdriver at shsu.edu>
Box 2539 | Huntsville, TX 77341-2539
www.shsu.edu/visit<http://www.shsu.edu/visitor>

We want everyone to want to be a Bearkat!

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