[civsa] Tour Guide Application/Interview Questions

Wed Jun 7 07:18:50 CDT 2017

Hi Christian,

Congratulations on the new tour guide position! On our application for the paid student employee position, we request a cover letter and resume. We also ask students to write a short essay to answer the question, "If you were speaking with a prospective student and his/her parents, what would you identify as the most compelling reasons to attend the University of Kentucky and why?"

Our interview process is a short one primarily because we have a volunteer-based student recruiting organization, from where we pull many of our applicants for the paid position. Their work as a volunteer is often a good predictor of the dedication and success they would have in the paid position.

Interviews are include groups of 3-4 applicants. Those applicants are interviewed by our panel that includes 2-4 members of our student leadership team, our associate director, and myself. We ask questions about their involvement on campus, why they want to be a tour guide, their customer service experience, and more. We have a set of scenario-based questions we've heard on tours that we ask them on the spot such as "Do you have to go Greek to fit in at UK?" or "I've heard this is a suitcase school; is that true?" or "What is there to do on the weekends?"

Finally, we ask them ahead of time to prepare a 2-3 minute spiel on two different areas of campus. They will give this "tour stop" in front of the panel while other applicants step outside the room. We invite them to treat the panel as their own tour group, so this allows us to better see how comfortable they are talking in front of strangers.

I hope this information helps a bit. I'd be happy to talk more by phone if I can be of any other assistance. I also believe this topic has been covered in the listserv before, so you may be interested in reviewing the listserv/forum archives in the Members Only section at civsa.org.

Best of luck in your hiring process!

Taylor
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From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Fierro, Cristian
Sent: Tuesday, June 06, 2017 6:14 PM
To: listserv at civsa.org
Subject: [civsa] Tour Guide Application/Interview Questions

Greetings CIVSA-land!

It was a pleasure meeting all of you who were at the annual conference! I was curious to see what type of questions you all ask on your tour guide/ambassador application and in interviews too. Our admissions office here at Metropolitan State University of Denver is restructuring its student staff and have created a new tour guide position. I will be overseeing the students in this new team of tour guides and I want to make sure I am selecting quality students for the position(s). Would any of you mind sharing questions you ask on your application and in interviews? I'm really hoping to have this new program take off! This is all new to me and my first time in a supervisory role, so any resources would be helpful.

Thank you!

Cristian Fierro | Campus Visit Coordinator
Office of Admissions
Metropolitan State University of Denver
Campus Box 16, P.O. Box 173362, Denver, CO 80217-3362
303-556-8420 (office) | 303-556-6345 (fax)
cfierro4 at msudenver.edu<mailto:cfierro4 at msudenver.edu> | www.msudenver.edu/admissions<http://www.msudenver.edu/admissions>
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