[civsa] Student Leadership within Tour Guide program

[Camille Wilson]

Hello all!

To answer your questions:

1. Our ambassadors are paid. Their starting hourly rate is the standard
student worker rate at the University -$13.75/hour. Our veterans are paid
$14.00/hour. We provide them with a track jacket, scarf, and hat. They are
permitted to wear their own clothing as long as they are wearing their
track jacket (during the warmer months) or their hat and scarf (with their
own winter coat during the colder times of the year).

2. We have about 150 ambassadors in our program. Included in that number,
we have 17 student leaders that we call supervisors who are responsible for
scheduling, coordinating, and liaising with the professional staff. The
supervisors are divided into the following teams, which have specific
responsibilities and report to myself and our Senior Assistant Director:

Marketing and Recruitment Team-assist with recruiting applicants and
coordinating interviews; they also help with social media for the office
Community Team-work to plan community service and community development
events for the ambassador group; responsible for planning ambassador
appreciation activities
Day Tour Team-responsible for making sure daily shifts are staffed and
manage callouts
Training Team-responsible for ensuring ambassadors receive updated
information and oversee onboarding for new hires
Welcome Center-responsible for improving the visitor experience and
inventory at our Welcome Center
Head Tour-responsible for scheduling all shifts and oversee tour training
and tour content

If anyone has any further questions, I'd be happy to help!

Best,

Camille


On Thu, Dec 7, 2017 at 8:50 AM, Sheila Siler <silersr at guilford.edu> wrote:

> I am wondering a couple of things about other programs.
>
> 1. Do you pay your tour guides and what do you provide for them (uniforms,
> etc.)
>
> 2. How is your leadership structure set up? We currently have two student
> (paid) tour guide coordinators who handle all of the scheduling,
> recruitment, and training of guides with myself overseeing it.
>
> Would like to know how your schools handle this.
>
> Thanks,
>
> *Sheila R. Siler*
> Campus Visit Coordinator
> Guilford College
>
> P / 336.316.2443 <(336)%20316-2443>
> F / 336.316.2935 <(336)%20316-2935>
>
> 5800 West Friendly Ave.
> Greensboro, NC 27410
>
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-- 
Camille Wilson
Assistant Director, Visitor Relations & Special Events

Office of Undergraduate Admissions
New York University

383 Lafayette Street
New York, NY 10003
USA

P: 212.998.4522
www.nyu.edu/admissions <http://www.nyu.edu/admissions.html>

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