From sovbey at gsu.edu Mon Dec 4 15:38:08 2017 From: sovbey at gsu.edu (Sonya Ovbey) Date: Mon, 4 Dec 2017 21:38:08 +0000 Subject: [civsa] Fly-in Program for Admitted Students Message-ID: Happy December! Do any of host fly-in programs or cover the cost of trips to campus for your admitted out-of-state students? I am looking to revamp our admitted student fly-in program and would love some examples of programs that work well on other campuses. Thank you! Sonya Sonya Ovbey Assistant Director | Welcome Center Georgia State University sovbey at gsu.edu | 404-413-2066 welcome.gsu.edu Blog: https://gsustatement.wordpress.com/ [Welcome Center Logo] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 11117 bytes Desc: image001.png URL: From Mel.Baxter at austin.utexas.edu Mon Dec 4 17:22:17 2017 From: Mel.Baxter at austin.utexas.edu (Baxter, Mel) Date: Mon, 4 Dec 2017 23:22:17 +0000 Subject: [civsa] UT Austin Job Posting Message-ID: Hi CIVSA! The Director of Recruitment position at The University of Texas at Austin is available on our website. Come work in Austin with us - it's fun! :) Hook 'em! Mel MEL BAXTER, M.Ed., Visitor Center Director The University of Texas at Austin | Office of Admissions | 512-471-2998 | admissions.utexas.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From mhayeslip at stevenson.edu Tue Dec 5 11:19:14 2017 From: mhayeslip at stevenson.edu (Molly A. Hayeslip) Date: Tue, 5 Dec 2017 17:19:14 +0000 Subject: [civsa] Summer Programs Message-ID: <5c0b1432669944f0b07d0dc8734b51bb@GS-XCHNGMB01.stevenson.edu> Hi Everyone, I'm wondering if anyone could tell me how you structure your summer programs regarding orientation/summer tour guides/etc. Currently, we have a group of students who do it all and this year we are brainstorming splitting the group into two different responsibilities and it would be helpful to see what other schools do. Also, if you can share any fun position names (other than just Orientation Leaders, Orientation & Welcome Leaders, etc.), I'd appreciate it! Thank you! Molly Hayeslip Assistant Director of Guest Experience Garrison Hall Admissions 11001 Owings Mills Blvd. Owings Mills, MD 21117 443-352-4425 - Direct line 443-352-4450 - Main line 443-352-4440 - Fax www.stevenson.edu/visit [https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcS87DjOs2Uu4wu0_9GdtFFzb4hR1_ipe_0sPX3rNfsCAKFaWqGd] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 3140 bytes Desc: image001.jpg URL: From dhlambert at utdallas.edu Tue Dec 5 11:23:47 2017 From: dhlambert at utdallas.edu (Lambert, Dee) Date: Tue, 5 Dec 2017 17:23:47 +0000 Subject: [civsa] Prospective student event logos Message-ID: <3fc4e34fdee44234bcc08c1e09d547ba@utdallas.edu> Hi everyone, Just wanted to bump this question one more time to see if anyone had any insight. Thanks! ? Dee [emailsig2] From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of CIVSA Headquarters Sent: Thursday, November 30, 2017 6:55 PM To: listserv at civsa.org Subject: [civsa] Prospective student event logos Good afternoon CIVSA! I have a question for those of you involved with event planning and/or marketing for your area. Would you mind sharing the following: 1. If your open house or other prospective student events have an event logo that you use for invitations, signage, staff shirts, etc., I?d love to see what it looks like. 2. Did your office create the logo in-house or did your college/university?s marketing department create the branding for you? 3. If you made the logo within your department, were there any specific branding standards you had to adhere to? You can email responses directly to me at dhlambert at utdallas.edu. Thanks in advance for your help! Regards, Dee [emailsig2] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 17641 bytes Desc: image001.png URL: From silersr at guilford.edu Thu Dec 7 07:50:02 2017 From: silersr at guilford.edu (Sheila Siler) Date: Thu, 7 Dec 2017 08:50:02 -0500 Subject: [civsa] Student Leadership within Tour Guide program Message-ID: I am wondering a couple of things about other programs. 1. Do you pay your tour guides and what do you provide for them (uniforms, etc.) 2. How is your leadership structure set up? We currently have two student (paid) tour guide coordinators who handle all of the scheduling, recruitment, and training of guides with myself overseeing it. Would like to know how your schools handle this. Thanks, *Sheila R. Siler* Campus Visit Coordinator Guilford College P / 336.316.2443 F / 336.316.2935 5800 West Friendly Ave. Greensboro, NC 27410 ***Guilford College is a proud member of The Colleges That Change Lives *** -------------- next part -------------- An HTML attachment was scrubbed... URL: From ASCrilly at indianatech.edu Thu Dec 7 08:55:41 2017 From: ASCrilly at indianatech.edu (Crilly, Andrea S) Date: Thu, 7 Dec 2017 14:55:41 +0000 Subject: [civsa] Overnight Hosts Message-ID: Hi everyone! We hold an admitted student event every year with an overnight component. We haven't had any issues and I don't expect to this year, either. We make our hosts sign some paperwork and also go through a small training meeting. Last June, we had a policy change and are no longer a dry campus. Therefore, I would like to "beef-up" our contract for our overnight hosts. Do any of you have one you would be willing to share? I would really appreciate it! Andrea Crilly Campus Experience Coordinator [cid:image001.png at 01D1F7A5.F01F6970] [cid:image002.png at 01D1F7A5.F01F6970][cid:image003.png at 01D1F7A5.F01F6970][cid:image004.png at 01D1F7A5.F01F6970][cid:image005.png at 01D1F7A5.F01F6970][cid:image006.png at 01D1F7A5.F01F6970][cid:image007.png at 01D1F7A5.F01F6970] 1600 E. Washington Blvd. / Fort Wayne, IN 46803 260.422.5561 x. 2153 / 800.937.2448 mailto:opt-outadmissions at indianatech.edu To opt-out of emails, please type "Email" in the message, or to opt-out of all communication, type "All" in the message. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image015.jpg Type: image/jpeg Size: 1742 bytes Desc: image015.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image021.png Type: image/png Size: 929 bytes Desc: image021.png URL: From silersr at guilford.edu Thu Dec 7 09:06:11 2017 From: silersr at guilford.edu (Sheila Siler) Date: Thu, 7 Dec 2017 10:06:11 -0500 Subject: [civsa] Overnight Hosts In-Reply-To: References: Message-ID: I've attached a copy of our host contract. *Sheila R. Siler* Campus Visit Coordinator Guilford College P / 336.316.2443 F / 336.316.2935 5800 West Friendly Ave. Greensboro, NC 27410 ***Guilford College is a proud member of The Colleges That Change Lives *** On Thu, Dec 7, 2017 at 9:55 AM, Crilly, Andrea S wrote: > Hi everyone! > > > > We hold an admitted student event every year with an overnight component. > We haven?t had any issues and I don?t expect to this year, either. We make > our hosts sign some paperwork and also go through a small training > meeting. > > Last June, we had a policy change and are no longer a dry campus. > Therefore, I would like to ?beef-up? our contract for our overnight hosts. > Do any of you have one you would be willing to share? I would really > appreciate it! > > > > *Andrea Crilly* > > Campus Experience Coordinator > > [image: cid:image001.png at 01D1F7A5.F01F6970] > [image: cid:image002.png at 01D1F7A5.F01F6970] > [image: > cid:image003.png at 01D1F7A5.F01F6970] > [image: > cid:image004.png at 01D1F7A5.F01F6970] [image: > cid:image005.png at 01D1F7A5.F01F6970] > [image: > cid:image006.png at 01D1F7A5.F01F6970] [image: > cid:image007.png at 01D1F7A5.F01F6970] > 1600 E. Washington Blvd. / Fort Wayne, IN 46803 > 260.422.5561 x. 2153 / 800.937.2448 > mailto:opt-outadmissions at indianatech.edu > > To opt-out of emails, please type ?Email? in the message, or to opt-out of > all communication, type ?All? in the > > message. > > > > _______________________________________________ > the CIVSA listserv > listserv at civsa.org > visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the > listserv archive > > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image018.png Type: image/png Size: 976 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image019.png Type: image/png Size: 894 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: Overnight Host Contract.HardCopy.docx Type: application/vnd.openxmlformats-officedocument.wordprocessingml.document Size: 8228 bytes Desc: not available URL: From l.klimitas at usciences.edu Thu Dec 7 10:09:15 2017 From: l.klimitas at usciences.edu (Laura Klimitas) Date: Thu, 7 Dec 2017 16:09:15 +0000 Subject: [civsa] Student Leadership within Tour Guide Program Message-ID: <8633FE00EFB5C9418B3A67F9E683CD1901F2D837D7@USCI13-EX1.jungle.usip.edu> Good day! 1. Do you pay your tour guides and what do you provide for them (uniforms, etc.) - yes our tour guides /ambassadors are paid as follows; - Events are usually paid at $40 per event - Daily Tours are based on college work study pricing as follows (ambassadors are assigned a specific day/time) 1st and 2nd year students $9.00 /hr 3rd and 4th year students $9.50 /hr 5th, 6th and graduate students $10 /hr (these are our PharmD, DrOT, MOT, DrPT and MS/PhD students) - they all receive branded polos - we have name badges for them to use for the various events - And to put this in perspective: we have approximately 22 tour guides who do daily tours, approximately 70 who work events only and an additional 15 graduate ambassadors; they are either paid out of college work study monies or departmental budget monies 2. How is your leadership structure set up? We currently have two student (paid) tour guide coordinators who handle all of the scheduling, recruitment, and training of guides with myself overseeing it. We have an Ambassador Council made up of 6-7 experience leaders who are selected through an application/interview process Our Front Desk Receptionist and myself coordinate the ambassadors with an Assistant Director who oversees the program Ambassador Council is responsible for promoting the program, they are part of the interview and decision process, and they create the training modules and present the material in conjunction with various departments (ie. Public safety, dining services, etc) and they handle any issues that come up amongst themselves and then bring it to us if there is any guidance/help needed. Any questions please feel free to contact me! Laura N. Klimitas, M.A. College Admission Specialist Office of Enrollment and Admission University of the Sciences Office Hours: 9:00 am to 5 pm Monday Through Friday (mid-August through mid-May) 600 South 43rd St, Box 4, Philadelphia, PA 19104 P: 215-596-8810? | F: 215-596-8821 l.klimitas at usciences.edu | www.usciences.edu ?USciences: Prepared Here. Proven Everywhere. #ProvenEverywhere -----Original Message----- From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of listserv-request at civsa.org Sent: Thursday, December 7, 2017 10:07 AM To: listserv at civsa.org Subject: listserv Digest, Vol 71, Issue 3 Send listserv mailing list submissions to listserv at civsa.org To subscribe or unsubscribe via the World Wide Web, visit http://civsa.org/mailman/listinfo/listserv_civsa.org or, via email, send a message with subject or body 'help' to listserv-request at civsa.org You can reach the person managing the list at listserv-owner at civsa.org When replying, please edit your Subject line so it is more specific than "Re: Contents of listserv digest..." Today's Topics: 1. Student Leadership within Tour Guide program (Sheila Siler) 2. Overnight Hosts (Crilly, Andrea S) 3. Re: Overnight Hosts (Sheila Siler) ---------------------------------------------------------------------- Message: 1 Date: Thu, 7 Dec 2017 08:50:02 -0500 From: Sheila Siler To: listserv at civsa.org Subject: [civsa] Student Leadership within Tour Guide program Message-ID: Content-Type: text/plain; charset="utf-8" I am wondering a couple of things about other programs. 1. Do you pay your tour guides and what do you provide for them (uniforms, etc.) 2. How is your leadership structure set up? We currently have two student (paid) tour guide coordinators who handle all of the scheduling, recruitment, and training of guides with myself overseeing it. Would like to know how your schools handle this. Thanks, *Sheila R. Siler* Campus Visit Coordinator Guilford College P / 336.316.2443 F / 336.316.2935 5800 West Friendly Ave. Greensboro, NC 27410 ***Guilford College is a proud member of The Colleges That Change Lives *** -------------- next part -------------- An HTML attachment was scrubbed... URL: ------------------------------ Message: 2 Date: Thu, 7 Dec 2017 14:55:41 +0000 From: "Crilly, Andrea S" To: "listserv at civsa.org" Subject: [civsa] Overnight Hosts Message-ID: Content-Type: text/plain; charset="us-ascii" Hi everyone! We hold an admitted student event every year with an overnight component. We haven't had any issues and I don't expect to this year, either. We make our hosts sign some paperwork and also go through a small training meeting. Last June, we had a policy change and are no longer a dry campus. Therefore, I would like to "beef-up" our contract for our overnight hosts. Do any of you have one you would be willing to share? I would really appreciate it! Andrea Crilly Campus Experience Coordinator [cid:image001.png at 01D1F7A5.F01F6970] [cid:image002.png at 01D1F7A5.F01F6970][cid:image003.png at 01D1F7A5.F01F6970][cid:image004.png at 01D1F7A5.F01F6970][cid:image005.png at 01D1F7A5.F01F6970][cid:image006.png at 01D1F7A5.F01F6970][cid:image007.png at 01D1F7A5.F01F6970] 1600 E. Washington Blvd. / Fort Wayne, IN 46803 260.422.5561 x. 2153 / 800.937.2448 mailto:opt-outadmissions at indianatech.edu To opt-out of emails, please type "Email" in the message, or to opt-out of all communication, type "All" in the message. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image015.jpg Type: image/jpeg Size: 1742 bytes Desc: image015.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image021.png Type: image/png Size: 929 bytes Desc: image021.png URL: ------------------------------ Message: 3 Date: Thu, 7 Dec 2017 10:06:11 -0500 From: Sheila Siler To: listserv at civsa.org Subject: Re: [civsa] Overnight Hosts Message-ID: Content-Type: text/plain; charset="utf-8" I've attached a copy of our host contract. *Sheila R. Siler* Campus Visit Coordinator Guilford College P / 336.316.2443 F / 336.316.2935 5800 West Friendly Ave. Greensboro, NC 27410 ***Guilford College is a proud member of The Colleges That Change Lives *** On Thu, Dec 7, 2017 at 9:55 AM, Crilly, Andrea S wrote: > Hi everyone! > > > > We hold an admitted student event every year with an overnight component. > We haven?t had any issues and I don?t expect to this year, either. We > make our hosts sign some paperwork and also go through a small > training meeting. > > Last June, we had a policy change and are no longer a dry campus. > Therefore, I would like to ?beef-up? our contract for our overnight hosts. > Do any of you have one you would be willing to share? I would really > appreciate it! > > > > *Andrea Crilly* > > Campus Experience Coordinator > > [image: cid:image001.png at 01D1F7A5.F01F6970] > [image: cid:image002.png at 01D1F7A5.F01F6970] > [image: > cid:image003.png at 01D1F7A5.F01F6970] > [image: > cid:image004.png at 01D1F7A5.F01F6970] [image: > cid:image005.png at 01D1F7A5.F01F6970] > [image: > cid:image006.png at 01D1F7A5.F01F6970] [image: > cid:image007.png at 01D1F7A5.F01F6970] > > 1600 E. Washington Blvd. / Fort Wayne, IN 46803 > 260.422.5561 x. 2153 / 800.937.2448 > mailto:opt-outadmissions at indianatech.edu > > To opt-out of emails, please type ?Email? in the message, or to > opt-out of all communication, type ?All? in the > > message. > > > > _______________________________________________ > the CIVSA listserv > listserv at civsa.org > visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the > listserv archive > > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image018.png Type: image/png Size: 976 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image019.png Type: image/png Size: 894 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: Overnight Host Contract.HardCopy.docx Type: application/vnd.openxmlformats-officedocument.wordprocessingml.document Size: 8228 bytes Desc: not available URL: ------------------------------ Subject: Digest Footer _______________________________________________ the CIVSA listserv listserv at civsa.org visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the listserv archive ------------------------------ End of listserv Digest, Vol 71, Issue 3 *************************************** From Lauren.Butler at cwu.edu Thu Dec 7 10:57:46 2017 From: Lauren.Butler at cwu.edu (Lauren Butler) Date: Thu, 7 Dec 2017 16:57:46 +0000 Subject: [civsa] Student Leadership within Tour Guide program In-Reply-To: References: Message-ID: Hi all, Great questions! I love sharing new ideas about programming. At Central Washington University (student pop. of approx. 11,000 undergrad.), we have 18-23 Student Ambassadors/tour guides on our team. Minimum wage here is $11 and going up to $11.50 on Jan. 2018. Our Lead Student Ambassador makes a little more since his job entails much more responsibility. We two different printed polo shirts for events or daily wear. We do ask that students wear their CWU gear when giving tours if they are not wearing their polo. Name badges are provided by our campus. Our Student Ambassadors can work up to 20 hours per week. Most work from 6-15 hours per week. They give daily tours (we have two per day and one on Saturday) and they work in the office at our reception desk. When they work in the office, they answer calls from prospective students about tours and events and work on projects. For example, our Stud. Amb. improved our self-guided tour/scavenger hunt brochure for students between 4th and 8th grade. As for events (Open House, Orientations, etc.), all our Stud. Amb. are expected to be available for some portion of the event. They lead tours, act as parking attendants, and spread cheer and dance on the corners as the crowds roll in or near our main entrance. Structurally, we have made many changes over the year. At this time (and it seems to work well), we have a Lead Student Ambassador, a Public Relations Student Ambassador, and the rest of the students are titled Student Ambassador. Our Lead SA works closely with me and our Assistant Director on hiring and training new staff, as well as scheduling all student staff. Lucky for us, he is extremely motivated and productive. As a result, we have really streamlined our hiring and training process, and have produced better trained student staff. Our PR Student Ambassador monitors and tracks all our social media sites. He responds to messages and hypes events. He also assists students on our staff so they can each do ?a day in the life? on snapchat during the week. Again, we are lucky because he is also very gifted in this area and has improved our visibility and presence online. Our online stats have jumped way up. Our students receive a quarterly schedule that shows which tours they will lead for the quarter and lists their regular office hours. We also host high school groups, so our students may be assigned to give tours to those groups or participate in student panels (Q&A sessions with high schoolers). Our office space is ?cozy? so if issues arrive with the student staff, I usually handle them. For more serious issues, our Assistant Director and I work with the students to problem solve. We are in the process of growing our freshman class, so we may hire a few more students this spring to improve programming for recruitment events and so we can add additional tours at the end of the week during our busy seasons. We would probably max out at about 25. Hope this helps! Lauren Butler Visitation Program Supervisor O. 509-963-1675 Lauren.butler at cwu.edu Central Washington University Ellensburg, WA -located in the heart of Washington and in the middle of everything [LaurenButler_signature_block] From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Sheila Siler Sent: Thursday, December 7, 2017 5:50 AM To: listserv at civsa.org Subject: [civsa] Student Leadership within Tour Guide program I am wondering a couple of things about other programs. 1. Do you pay your tour guides and what do you provide for them (uniforms, etc.) 2. How is your leadership structure set up? We currently have two student (paid) tour guide coordinators who handle all of the scheduling, recruitment, and training of guides with myself overseeing it. Would like to know how your schools handle this. Thanks, Sheila R. Siler Campus Visit Coordinator Guilford College P / 336.316.2443 F / 336.316.2935 5800 West Friendly Ave. Greensboro, NC 27410 [https://drive.google.com/a/guilford.edu/uc?id=0B5y-mU7BVF0CMmQyMVpFTjU1aTA&export=download][https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TckNoYW5USm5vWEk&revid=0B6KAWybuXp0TSFIzdlJUSWI3b3NkYXNPOHhtMkdGM1NNSnNBPQ][https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TQVF1a3pJekN3NUE&revid=0B6KAWybuXp0TU1VkeTJaT0k4WDRpQUVSanZXdlVwSG9DblpzPQ][https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TY3pGU1U3dFQ3Nm8&revid=0B6KAWybuXp0TNnNtNFdYLzdEekhITW5udzV5alVpMVdyd2tBPQ][https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TZkUzZHZTekthOFU&revid=0B6KAWybuXp0TTlJwc09mQStqQS9uZXdtSllRUnpQKytsN1RNPQ][https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TdXZOU0s1VjZObTQ&revid=0B6KAWybuXp0TMVk5M3ZCbFhNMmo2UFJEVmU2dVY5ZC9lYVI0PQ][https://docs.google.com/uc?export=download&id=0B6KAWybuXp0TVzE3QnN1MmtGeVU&revid=0B6KAWybuXp0TbU9abkx0SndodU9tNGo3SFdLbzR0QnIveTJvPQ] **Guilford College is a proud member of The Colleges That Change Lives** -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 29576 bytes Desc: image001.jpg URL: From camille.wilson at nyu.edu Fri Dec 8 09:11:15 2017 From: camille.wilson at nyu.edu (Camille Wilson) Date: Fri, 8 Dec 2017 10:11:15 -0500 Subject: [civsa] Student Leadership within Tour Guide program In-Reply-To: References: Message-ID: Hello all! To answer your questions: 1. Our ambassadors are paid. Their starting hourly rate is the standard student worker rate at the University -$13.75/hour. Our veterans are paid $14.00/hour. We provide them with a track jacket, scarf, and hat. They are permitted to wear their own clothing as long as they are wearing their track jacket (during the warmer months) or their hat and scarf (with their own winter coat during the colder times of the year). 2. We have about 150 ambassadors in our program. Included in that number, we have 17 student leaders that we call supervisors who are responsible for scheduling, coordinating, and liaising with the professional staff. The supervisors are divided into the following teams, which have specific responsibilities and report to myself and our Senior Assistant Director: Marketing and Recruitment Team-assist with recruiting applicants and coordinating interviews; they also help with social media for the office Community Team-work to plan community service and community development events for the ambassador group; responsible for planning ambassador appreciation activities Day Tour Team-responsible for making sure daily shifts are staffed and manage callouts Training Team-responsible for ensuring ambassadors receive updated information and oversee onboarding for new hires Welcome Center-responsible for improving the visitor experience and inventory at our Welcome Center Head Tour-responsible for scheduling all shifts and oversee tour training and tour content If anyone has any further questions, I'd be happy to help! Best, Camille On Thu, Dec 7, 2017 at 8:50 AM, Sheila Siler wrote: > I am wondering a couple of things about other programs. > > 1. Do you pay your tour guides and what do you provide for them (uniforms, > etc.) > > 2. How is your leadership structure set up? We currently have two student > (paid) tour guide coordinators who handle all of the scheduling, > recruitment, and training of guides with myself overseeing it. > > Would like to know how your schools handle this. > > Thanks, > > *Sheila R. Siler* > Campus Visit Coordinator > Guilford College > > P / 336.316.2443 <(336)%20316-2443> > F / 336.316.2935 <(336)%20316-2935> > > 5800 West Friendly Ave. > Greensboro, NC 27410 > > > > > > > > > > ***Guilford College is a proud member of The Colleges That Change Lives > *** > > _______________________________________________ > the CIVSA listserv > listserv at civsa.org > visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the > listserv archive > > -- Camille Wilson Assistant Director, Visitor Relations & Special Events Office of Undergraduate Admissions New York University 383 Lafayette Street New York, NY 10003 USA P: 212.998.4522 www.nyu.edu/admissions @MeetNYU | Facebook ? Twitter ? Instagram -------------- next part -------------- An HTML attachment was scrubbed... URL: From hakimzad at american.edu Mon Dec 11 11:29:09 2017 From: hakimzad at american.edu (Tiana Hakimzadeh) Date: Mon, 11 Dec 2017 17:29:09 +0000 Subject: [civsa] Admitted Student Events Message-ID: Hello CIVSA! My colleagues and I at American University are considering changing the name of our Admitted Student Events. Our events are currently called "Admitted Student Receptions", and we believe using the word "reception" is a bit misleading because the events have a strict format to them. The format features a welcome address from the territory representative, followed by a key-note address from a prominent faculty and staff member, as well as a key-note address from a current AU student. We feel as though using the word "reception" misleads admitted students and their families in terms of the expectations they have for the event - what do some of your schools call your events for admitted students? Thank you! Kind regards, Tiana Hakimzadeh [unnamed] Tiana Hakimzadeh Associate Director, On-Campus Programs 4400 Massachusetts Avenue, NW Washington, DC 20016 Phone: (202) 885-6177 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 3344 bytes Desc: image001.gif URL: From Katie.HR at Colorado.EDU Mon Dec 11 11:29:45 2017 From: Katie.HR at Colorado.EDU (Katie Dawn Holdgreve-Resendez) Date: Mon, 11 Dec 2017 17:29:45 +0000 Subject: [civsa] Application fee waivers Message-ID: Good morning, CIVSA!!! Wondering if any of you waive application fees for veteran/military applicants. If you do, how do you verify status? Do you waive for only active duty, reserve and/or veterans? Any and all information you can provide would be helpful. Happy Monday. Katie Katie Holdgreve-Resendez Associate Director Director, CASE Building Services Office of Admissions University of Colorado Boulder katie.hr at colorado.edu 303-492-4098 Apply now! Connect with us: Twitter | Instagram | Facebook [cid:image001.png at 01D30AEA.A2534EB0] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 8916 bytes Desc: image001.png URL: From silersr at guilford.edu Mon Dec 11 11:32:19 2017 From: silersr at guilford.edu (Sheila Siler) Date: Mon, 11 Dec 2017 12:32:19 -0500 Subject: [civsa] Admitted Student Events In-Reply-To: References: Message-ID: Our big on campus admitted student event is called "Spring into Guilford" (it's always held in April). This year we changed our "Winter Reception" event for admitted students to "Holiday Gathering". *Sheila R. Siler* Campus Visit Coordinator Guilford College P / 336.316.2443 F / 336.316.2935 5800 West Friendly Ave. Greensboro, NC 27410 ***Guilford College is a proud member of The Colleges That Change Lives *** On Mon, Dec 11, 2017 at 12:29 PM, Tiana Hakimzadeh wrote: > Hello CIVSA! > > > > My colleagues and I at American University are considering changing the > name of our Admitted Student Events. Our events are currently called > ?Admitted Student Receptions?, and we believe using the word ?reception? is > a bit misleading because the events have a strict format to them. The > format features a welcome address from the territory representative, > followed by a key-note address from a prominent faculty and staff member, > as well as a key-note address from a current AU student. We feel as though > using the word ?reception? misleads admitted students and their families in > terms of the expectations they have for the event ? what do some of your > schools call your events for admitted students? > > > > Thank you! > > > > Kind regards, > > Tiana Hakimzadeh > > [image: unnamed] > > Tiana Hakimzadeh > > Associate Director, On-Campus Programs > > 4400 Massachusetts Avenue, NW > > Washington, DC 20016 > > Phone: (202) 885-6177 > > > > _______________________________________________ > the CIVSA listserv > listserv at civsa.org > visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the > listserv archive > > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 3344 bytes Desc: not available URL: From Denessa_McPherson at berea.edu Mon Dec 11 12:03:18 2017 From: Denessa_McPherson at berea.edu (Denessa McPherson) Date: Mon, 11 Dec 2017 18:03:18 +0000 Subject: [civsa] Admitted Student Events In-Reply-To: References: Message-ID: We call ours "Celebration" - As in "Admitted Student Celebration" - we typically make sure that they know that we are celebrating their accomplishments (the speakers are told to focus on this and weave it into their key note) and we typically serve cake afterward that says "Congratulations" on it and bottled sodas that are native to our area. :) We decorate with a few sprays of balloons in our school colors (but we don't overdo it. :)) Good luck!! Denessa McPherson Coordinator of Campus Visits and Events Berea College Office of Admissions CPO 2220 | Berea, KY 40404 1.800.326.5948 859.985.3508 (direct) 859.985.3512 (fax) [cid:image001.jpg at 01CD7700.D7C3C850][cid:image002.jpg at 01CD7700.D7C3C850] [cid:image004.png at 01CD7701.F6C439A0] From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Tiana Hakimzadeh Sent: Monday, December 11, 2017 12:29 PM To: listserv at civsa.org Subject: [civsa] Admitted Student Events Hello CIVSA! My colleagues and I at American University are considering changing the name of our Admitted Student Events. Our events are currently called "Admitted Student Receptions", and we believe using the word "reception" is a bit misleading because the events have a strict format to them. The format features a welcome address from the territory representative, followed by a key-note address from a prominent faculty and staff member, as well as a key-note address from a current AU student. We feel as though using the word "reception" misleads admitted students and their families in terms of the expectations they have for the event - what do some of your schools call your events for admitted students? Thank you! Kind regards, Tiana Hakimzadeh [unnamed] Tiana Hakimzadeh Associate Director, On-Campus Programs 4400 Massachusetts Avenue, NW Washington, DC 20016 Phone: (202) 885-6177 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 3110 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2682 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 10609 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.gif Type: image/gif Size: 3344 bytes Desc: image005.gif URL: From Shanna.Pomager at du.edu Mon Dec 11 13:23:37 2017 From: Shanna.Pomager at du.edu (Shanna Pomager) Date: Mon, 11 Dec 2017 19:23:37 +0000 Subject: [civsa] Application fee waivers In-Reply-To: References: Message-ID: If they indicate on their app that they are/were military, it automatically waives the app fee when it downloads into our system. Shanna Pomager Sr. Associate Director of Admission & Campus Visit Manager Undergraduate Admission DU Alumna 1999 BA, 2008 MA 303-871-7645 | Shanna.Pomager at du.edu | www.du.edu/admission [cid:image011.jpg at 01D16315.20412BA0] From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Katie Dawn Holdgreve-Resendez Sent: Monday, December 11, 2017 10:30 AM To: listserv at civsa.org Cc: Kim Diawara Subject: [civsa] Application fee waivers Good morning, CIVSA!!! Wondering if any of you waive application fees for veteran/military applicants. If you do, how do you verify status? Do you waive for only active duty, reserve and/or veterans? Any and all information you can provide would be helpful. Happy Monday. Katie Katie Holdgreve-Resendez Associate Director Director, CASE Building Services Office of Admissions University of Colorado Boulder katie.hr at colorado.edu 303-492-4098 Apply now! Connect with us: Twitter | Instagram | Facebook [cid:image001.png at 01D30AEA.A2534EB0] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4515 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 8916 bytes Desc: image003.png URL: From amy.hoffman at miamioh.edu Mon Dec 11 13:48:39 2017 From: amy.hoffman at miamioh.edu (Hoffman, Amy) Date: Mon, 11 Dec 2017 14:48:39 -0500 Subject: [civsa] Application fee waivers In-Reply-To: References: Message-ID: Similar to U of Denver, waived automatically in our system if they check the box on the application. We waive for all current (active duty as well as reserve or national guard), former, and veteran,. We do not check/verify status. Love and Honor, *Amy Hoffman* Assistant Director, Admission Event Specialist Miami University Office of Admission 301 S. Campus Ave Oxford, OH 45056 Phone: (513) 529-2588 *Memberships: NACAC, OACAC, KYACAC* On Mon, Dec 11, 2017 at 2:23 PM, Shanna Pomager wrote: > If they indicate on their app that they are/were military, it > automatically waives the app fee when it downloads into our system. > > > > *Shanna Pomager* > > *Sr. Associate Director of Admission & Campus Visit Manager* > > *Undergraduate Admission* > > *DU Alumna 1999 BA, 2008 MA* > > 303-871-7645 <(303)%20871-7645> | Shanna.Pomager at du.edu | > www.du.edu/admission > > > > [image: cid:image011.jpg at 01D16315.20412BA0] > > > > > > *From:* listserv [mailto:listserv-bounces at civsa.org] * On Behalf Of *Katie > Dawn Holdgreve-Resendez > *Sent:* Monday, December 11, 2017 10:30 AM > *To:* listserv at civsa.org > *Cc:* Kim Diawara > *Subject:* [civsa] Application fee waivers > > > > Good morning, CIVSA!!! Wondering if any of you waive application fees for > veteran/military applicants. If you do, how do you verify status? Do you > waive for only active duty, reserve and/or veterans? Any and all > information you can provide would be helpful. > > > > Happy Monday. > > > > Katie > > > > *Katie Holdgreve-Resendez* > > Associate Director > > Director, CASE Building Services > > Office of Admissions > > University of Colorado Boulder > > katie.hr at colorado.edu > 303-492-4098 <(303)%20492-4098> > > > *Apply now!* > > *Connect with us: *Twitter | Instagram > | Facebook > > > > > [image: cid:image001.png at 01D30AEA.A2534EB0] > > > > _______________________________________________ > the CIVSA listserv > listserv at civsa.org > visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the > listserv archive > > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 8916 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4515 bytes Desc: not available URL: From ssoler at allegheny.edu Mon Dec 11 14:21:39 2017 From: ssoler at allegheny.edu (Suzyn-Elayne Soler) Date: Mon, 11 Dec 2017 15:21:39 -0500 Subject: [civsa] Student Tour Guide Accountability Message-ID: Good Afternoon CIVSA, What accountability system do you have in place for your student guides? These are paid employees: we appreciate a call or text, even last minute when a student can't make it for a legit reason, but how do you handle those that just don't show up for a shift and don't tell anyone or find a substitute? What about students who say they can't work because they need to get ready for formal or something trivial like that? What about the repeat offenders? More than just a talking to...do you issue a formal warning? Do you ever "fire" any students because of absenteeism? How do we make them my accountable for their participation at programs and for their office shifts? Thanks! ~Suzyn *Suzyn-Elayne Soler* Senior Assistant Director of Admissions (814) 332-4743 | Instagram | Twitter | About Me *Allegheny College* | Apply | Visit | (800) 521-5293 Check out our Details of Distinction Allegheny is a proud member of the Colleges that Change Lives -------------- next part -------------- An HTML attachment was scrubbed... URL: From alex.fronduto at mcphs.edu Mon Dec 11 14:28:24 2017 From: alex.fronduto at mcphs.edu (Fronduto, Alex) Date: Mon, 11 Dec 2017 20:28:24 +0000 Subject: [civsa] Student Tour Guide Accountability In-Reply-To: References: Message-ID: Hi Suzyn, Our tour guides are paid thus we follow normal work business practice. We do a verbal warning for first offense, written warning for second offense, and then termination or suspension for third offense. This applies to being late, not showing up to a required meeting/event/shift, among other things. I explain to my students that we expect everyone to take the job as serious as they would any other job. With this expectation we do not have have many tour guides that even get past the verbal warning. Verbal warnings are common, but that usually makes the student realize they should not make any other mistakes. Hope this helps! Best, Alex Fronduto ... AlexFronduto, BS '11, M.Ed Associate Director of Admission, Visitation and Volunteer Programs Admission Office MCPHS University 179 Longwood Ave | BostonMA02115 T 617.735.1057F 617.732.2118 alex.fronduto at mcphs.edu www.mcphs.edu MCPHS University Confidentiality Note: This e-mail, and any attachment to it, is intended to be confidential and might be legally privileged. It is intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that reading, copying, disseminating or distributing this email is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system. Thank you. From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Suzyn-Elayne Soler Sent: Monday, December 11, 2017 3:22 PM To: listserv at civsa.org Subject: [civsa] Student Tour Guide Accountability Good Afternoon CIVSA, What accountability system do you have in place for your student guides? These are paid employees: we appreciate a call or text, even last minute when a student can't make it for a legit reason, but how do you handle those that just don't show up for a shift and don't tell anyone or find a substitute? What about students who say they can't work because they need to get ready for formal or something trivial like that? What about the repeat offenders? More than just a talking to...do you issue a formal warning? Do you ever "fire" any students because of absenteeism? How do we make them my accountable for their participation at programs and for their office shifts? Thanks! ~Suzyn Suzyn-Elayne Soler Senior Assistant Director of Admissions (814) 332-4743 | Instagram | Twitter | About Me Allegheny College | Apply | Visit | (800) 521-5293 Check out our Details of Distinction Allegheny is a proud member of the Colleges that Change Lives -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image653000.png Type: image/png Size: 36079 bytes Desc: image653000.png URL: From silersr at guilford.edu Mon Dec 11 14:39:59 2017 From: silersr at guilford.edu (Sheila Siler) Date: Mon, 11 Dec 2017 15:39:59 -0500 Subject: [civsa] Student Tour Guide Accountability In-Reply-To: References: Message-ID: Suzyn, We have a three strike system (per semester) that is outlined in their contract that they sign. We try to be flexible, but if they just don't show up or it's for not a good reason - they do receive a "strike". They are sent an email telling them that they have received a strike, most of the time one strike is the most they will receive. Here's what it says in their contract. I understand there is a three strike attendance policy. Between weekly tours, Saturday tours, and group visits, three absences will result in dismissal from the program. *Sheila R. Siler* Campus Visit Coordinator Guilford College P / 336.316.2443 F / 336.316.2935 5800 West Friendly Ave. Greensboro, NC 27410 ***Guilford College is a proud member of The Colleges That Change Lives *** On Mon, Dec 11, 2017 at 3:21 PM, Suzyn-Elayne Soler wrote: > Good Afternoon CIVSA, > > What accountability system do you have in place for your student guides? > These are paid employees: we appreciate a call or text, even last minute > when a student can't make it for a legit reason, but how do you handle > those that just don't show up for a shift and don't tell anyone or find a > substitute? What about students who say they can't work because they need > to get ready for formal or something trivial like that? What about the > repeat offenders? > More than just a talking to...do you issue a formal warning? Do you ever > "fire" any students because of absenteeism? > > How do we make them my accountable for their participation at programs and > for their office shifts? > > Thanks! > > ~Suzyn > > > *Suzyn-Elayne Soler* > Senior Assistant Director of Admissions > (814) 332-4743 | Instagram | > Twitter | About Me > > > > *Allegheny College* | Apply | Visit > | (800) 521-5293 > > Check out our Details of Distinction > > > Allegheny is a proud member of the Colleges that Change Lives > > > > > _______________________________________________ > the CIVSA listserv > listserv at civsa.org > visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the > listserv archive > > -------------- next part -------------- An HTML attachment was scrubbed... URL: From katelynn.hennicke at marquette.edu Mon Dec 11 14:40:56 2017 From: katelynn.hennicke at marquette.edu (Hennicke, Katie) Date: Mon, 11 Dec 2017 20:40:56 +0000 Subject: [civsa] Tour Guide Accountability Message-ID: Hi Suzyn, We likewise have a three strike system for our tour guides, and we've found that this has drastically improved our attendance for shifts. We track their absences throughout the year, and then they start with a clean-slate the following year. When tour guides are requesting off from a shift, we require 24-hour notice (unless they are ill). When they request off, they ask if they need to find a substitute in their email to us. For busy shifts, we ask that they do find a sub, and for slower shifts, we allow them to take off as it is saving our office money. We also use a staff GroupMe for assistance in finding subs, which makes it easy for us as supervisors to find out very quickly once a tour guide has found a sub. I'd be happy to explain the process more in-depth if it would be helpful! Best wishes, Katie Hennicke Katelynn (Pope) Hennicke Director of Visit Programs | Undergraduate Admissions Marquette University Zilber Hall 136 P.O. Box 1881 Milwaukee, WI 53201-1881 p. (414) 288-7302 e. katelynn.hennicke at marquette.edu w. marquette.edu/explore Visit Campus Virtually: http://marquette.university-tour.com/ -----Original Message----- From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of listserv-request at civsa.org Sent: Monday, December 11, 2017 2:29 PM To: listserv at civsa.org Subject: listserv Digest, Vol 71, Issue 8 Send listserv mailing list submissions to listserv at civsa.org To subscribe or unsubscribe via the World Wide Web, visit https://urldefense.proofpoint.com/v2/url?u=http-3A__civsa.org_mailman_listinfo_listserv-5Fcivsa.org&d=DwICAg&c=S1d2Gs1Y1NQV8Lx35_Qi5FnTH2uYWyh_OhOS94IqYCo&r=G2Z9S_fMSDWSMs5R8RRI3y3UkcP_FgB_TXgElTnZVFo&m=uOXsk6KNiUGzXbwzugCLPr9ooJCd8Dc85_fOz9xr6TY&s=_02nxxROOcpDNkvhVMW_hQ7x0l24iBdRiSA8ZDSDEYQ&e= or, via email, send a message with subject or body 'help' to listserv-request at civsa.org You can reach the person managing the list at listserv-owner at civsa.org When replying, please edit your Subject line so it is more specific than "Re: Contents of listserv digest..." Today's Topics: 1. Student Tour Guide Accountability (Suzyn-Elayne Soler) 2. Re: Student Tour Guide Accountability (Fronduto, Alex) ---------------------------------------------------------------------- Message: 1 Date: Mon, 11 Dec 2017 15:21:39 -0500 From: Suzyn-Elayne Soler To: listserv at civsa.org Subject: [civsa] Student Tour Guide Accountability Message-ID: Content-Type: text/plain; charset="utf-8" Good Afternoon CIVSA, What accountability system do you have in place for your student guides? These are paid employees: we appreciate a call or text, even last minute when a student can't make it for a legit reason, but how do you handle those that just don't show up for a shift and don't tell anyone or find a substitute? What about students who say they can't work because they need to get ready for formal or something trivial like that? What about the repeat offenders? More than just a talking to...do you issue a formal warning? Do you ever "fire" any students because of absenteeism? How do we make them my accountable for their participation at programs and for their office shifts? Thanks! ~Suzyn *Suzyn-Elayne Soler* Senior Assistant Director of Admissions (814) 332-4743 | Instagram | Twitter | About Me *Allegheny College* | Apply | Visit | (800) 521-5293 Check out our Details of Distinction Allegheny is a proud member of the Colleges that Change Lives -------------- next part -------------- An HTML attachment was scrubbed... URL: ------------------------------ Message: 2 Date: Mon, 11 Dec 2017 20:28:24 +0000 From: "Fronduto, Alex" To: "listserv at civsa.org" Subject: Re: [civsa] Student Tour Guide Accountability Message-ID: Content-Type: text/plain; charset="utf-8" Hi Suzyn, Our tour guides are paid thus we follow normal work business practice. We do a verbal warning for first offense, written warning for second offense, and then termination or suspension for third offense. This applies to being late, not showing up to a required meeting/event/shift, among other things. I explain to my students that we expect everyone to take the job as serious as they would any other job. With this expectation we do not have have many tour guides that even get past the verbal warning. Verbal warnings are common, but that usually makes the student realize they should not make any other mistakes. Hope this helps! Best, Alex Fronduto ... AlexFronduto, BS '11, M.Ed Associate Director of Admission, Visitation and Volunteer Programs Admission Office MCPHS University 179 Longwood Ave | BostonMA02115 T 617.735.1057F 617.732.2118 alex.fronduto at mcphs.edu www.mcphs.edu MCPHS University Confidentiality Note: This e-mail, and any attachment to it, is intended to be confidential and might be legally privileged. It is intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that reading, copying, disseminating or distributing this email is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system. Thank you. From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Suzyn-Elayne Soler Sent: Monday, December 11, 2017 3:22 PM To: listserv at civsa.org Subject: [civsa] Student Tour Guide Accountability Good Afternoon CIVSA, What accountability system do you have in place for your student guides? These are paid employees: we appreciate a call or text, even last minute when a student can't make it for a legit reason, but how do you handle those that just don't show up for a shift and don't tell anyone or find a substitute? What about students who say they can't work because they need to get ready for formal or something trivial like that? What about the repeat offenders? More than just a talking to...do you issue a formal warning? Do you ever "fire" any students because of absenteeism? How do we make them my accountable for their participation at programs and for their office shifts? Thanks! ~Suzyn Suzyn-Elayne Soler Senior Assistant Director of Admissions (814) 332-4743 | Instagram | Twitter | About Me Allegheny College | Apply | Visit | (800) 521-5293 Check out our Details of Distinction Allegheny is a proud member of the Colleges that Change Lives -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image653000.png Type: image/png Size: 36079 bytes Desc: image653000.png URL: ------------------------------ Subject: Digest Footer _______________________________________________ the CIVSA listserv listserv at civsa.org visit https://urldefense.proofpoint.com/v2/url?u=http-3A__civsa.org_pipermail_listserv-5Fcivsa.org_&d=DwICAg&c=S1d2Gs1Y1NQV8Lx35_Qi5FnTH2uYWyh_OhOS94IqYCo&r=G2Z9S_fMSDWSMs5R8RRI3y3UkcP_FgB_TXgElTnZVFo&m=uOXsk6KNiUGzXbwzugCLPr9ooJCd8Dc85_fOz9xr6TY&s=1RuvOp6wPR6fv-80RLiRsnal-3Qf5sxT49-0ckLPttQ&e= to browse the listserv archive ------------------------------ End of listserv Digest, Vol 71, Issue 8 *************************************** From scleary at georgiasouthern.edu Tue Dec 12 06:04:08 2017 From: scleary at georgiasouthern.edu (Sean Cleary) Date: Tue, 12 Dec 2017 07:04:08 -0500 Subject: [civsa] Lapel Mics for Ambassadors Message-ID: Hello CIVSA! I am looking into ordering lapel mics for our ambassadors to wear while giving tours. Does anyone else currently do this? If so, do you have any suggestions for a certain brand to purchase? I'm seeing a ton of options out there, and want something that is good quality at a reasonable price. Thanks for your help, Sean *Sean Cleary | Assistant Director for Visit Programs* Office of Admissions | Georgia Southern University p: 912.478.5467 | f: 912.478.1156 | GeorgiaSouthern.edu/admissions scleary at georgiasouthern.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From Denessa_McPherson at berea.edu Tue Dec 12 06:17:52 2017 From: Denessa_McPherson at berea.edu (Denessa McPherson) Date: Tue, 12 Dec 2017 12:17:52 +0000 Subject: [civsa] Lapel Mics for Ambassadors In-Reply-To: References: Message-ID: <01AA1457-AACF-40A3-8066-3DD6C857D8BC@berea.edu> We went with audioconexus. Each guest has a receiver with headphones and each tour guide has a transmitter with a mic they wear on their heads near their mouth. Lapel mics didn?t work for us on windy days and they usually work with a speaker box that the tour guide would have to carry. Our tour guides hated that option, so we went with the other option. For the most part our guests love them! Sent from my iPhone On Dec 12, 2017, at 7:04 AM, Sean Cleary > wrote: Hello CIVSA! I am looking into ordering lapel mics for our ambassadors to wear while giving tours. Does anyone else currently do this? If so, do you have any suggestions for a certain brand to purchase? I'm seeing a ton of options out there, and want something that is good quality at a reasonable price. Thanks for your help, Sean Sean Cleary | Assistant Director for Visit Programs Office of Admissions | Georgia Southern University p: 912.478.5467 | f: 912.478.1156 | GeorgiaSouthern.edu/admissions scleary at georgiasouthern.edu _______________________________________________ the CIVSA listserv listserv at civsa.org visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the listserv archive -------------- next part -------------- An HTML attachment was scrubbed... URL: From Jennifer.Rau at du.edu Thu Dec 14 14:52:57 2017 From: Jennifer.Rau at du.edu (Jenn Rau) Date: Thu, 14 Dec 2017 20:52:57 +0000 Subject: [civsa] Tour Guide Hiring Group Process Interview Message-ID: Hello all, Do any of you utilize any type of group process during your tour guide hiring interviews? We currently do have a group process but are looking to revamp it. If anyone has any material they would be willing to share, please send it my way. Thank you! All the best, Jenn Jennifer Rau Campus Visit Program Coordinator Undergraduate Admission Pronouns: She|Her|Hers (What does this mean?) (Hablo Espa?ol) 303-871-6982 | Jennifer.Rau at du.edu | www.du.edu/admission [cid:image011.jpg at 01D16315.20412BA0] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 4515 bytes Desc: image001.jpg URL: From djdull at stanford.edu Thu Dec 14 16:43:15 2017 From: djdull at stanford.edu (DJ Dull-MacKenzie) Date: Thu, 14 Dec 2017 22:43:15 +0000 Subject: [civsa] Tour Guide Hiring Group Process Interview In-Reply-To: References: Message-ID: Hi Jennifer (and all): We've had this question come up lots of times, so happy to cut-and-paste our usual process here (below), though it varies slightly from year-to-year. Feel free to ask questions - good luck! Cheers, DJ * * * * * * * * * * DJ Dull-MacKenzie, '88 Director of Visitor Relations Stanford University 650.725.8210 - phone Like most schools, we have far too many applicants to effectively interview everyone individually, so we start with a round of group interviews to narrow the field down to a manageable number, followed by a second round of individual interviews. Last year we started with 252 applicants, narrowed down to about 60 for individual interviews, ultimately hiring about 30.We used to use groups of 8 for Round 1, but found a bit too big and too rushed to effectively complete in the 45-50-minute timeframe we allot, so we now do groups of 6 for the first-round group interviews. FIRST-ROUND GROUP INTERVIEWS: We have them sit in a half-circle in front of a panel of 4-6 staff and current guides, and once we have welcomed them, we do a typical quick icebreaker to introduce ourselves and them. We then describe and proceed with the format of the group interview, which has three sections: [1] Short presentation: Applicants are instructed ahead of time to prepare a 1-2 minute talk from a series of basic prompts (describing a notable campus experience, class they've taken, activity, or other anecdote that matters to them). We have them stand and take turns presenting to the whole group. [2] Q&A - We let them know we are going to get a sense of how they respond to typical questions asked by visitors, both basic/simple as well as tougher/sensitive. We have them each draw a random number to determine which set of the 8-10 pre-determined pairs of questions they will receive. One at a time, they'll each answer the first (easy) question they drew, which are basic questions any tour guide might get about a school. After that, we go through the group a second time, giving each applicant their second tougher question, mainly to get a sense of their composure and judgment/discretion. [3] We close with a short "just have fun with it" activity, breaking them into groups of 3 to do something silly like "pick one of the random items on the back table and spend the next 3 minutes coming up with a 30-second commercial you would do for it" (or something similar). The point of this exercise is NOT so much to gauge their performance skills or creativity (though occasionally these are nice surprises as different aspects of their personalities emerge than came out in the "speech" or "questions" phases), but largely to surreptitiously spy on them during their 3-minute prep time to see how they work together. Are they overbearing and pushy about their ideas? Are they quiet, shrinking violets? Are they cooperative listeners in addition to presenting their own ideas? Engaged/disaffected? Shy/too much? SECOND-ROUND INDIVIDUAL INTERVIEWS: After being notified that they have earned a second-round individual interview (with a staff member and a student manager/veteran), they are provided 2 sets of information in advance - [a] a set of one-page excerpts on four topics from our tour manual ("history", major buildings, notable achievements, etc.), and [b] a set of information about all of tours, resources, and logistics about our offerings, etc., with which they should familiarize themselves. They are asked to pick one of the four topics and prepare a 2-minute presentation as if they were giving a tour, and to familiarize themselves with the information on the "logistics" sheet. [1] We ask them to take 10-20 seconds to introduce themselves as they would to a tour group at the start of their tour, and we film this (with their consent, though never been denied) [2] 2-minute tour presentation (not filmed) [3] Mock phone conversation with one of us as a clueless/pushy parent trying to organize a visit to the campus [4] General questions pertinent to the job, personal qualities and characteristics, etc. (same for everyone) [5] Specific unique questions for each candidate, based upon their application, observations from first-round interview, highlights or concerns we are aware of about the applicant, etc. DELIBERATIONS: Full-time staff and our core group of veteran student managers meet at length to share and review everyone's feedback, interview scores, video clips (if/as necessary) and to make selections. From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Jenn Rau Sent: Thursday, December 14, 2017 12:53 PM To: listserv at civsa.org Subject: [civsa] Tour Guide Hiring Group Process Interview Hello all, Do any of you utilize any type of group process during your tour guide hiring interviews? We currently do have a group process but are looking to revamp it. If anyone has any material they would be willing to share, please send it my way. Thank you! All the best, Jenn Jennifer Rau Campus Visit Program Coordinator Undergraduate Admission Pronouns: She|Her|Hers (What does this mean?) (Hablo Espa?ol) 303-871-6982 | Jennifer.Rau at du.edu | www.du.edu/admission [cid:image011.jpg at 01D16315.20412BA0] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 4515 bytes Desc: image001.jpg URL: From dcastro at umich.edu Fri Dec 15 08:10:28 2017 From: dcastro at umich.edu (Dustin Castro) Date: Fri, 15 Dec 2017 09:10:28 -0500 Subject: [civsa] Coffee Shops in Visitors Centers Message-ID: Hey there, So our student union is closing for renovations and the powers that be want to divert the coffee traffic from that building into our visitor center. Has anyone had experience with gaining a full-service coffee shop with grab-and-go food items? We are seeing some potential concerns regarding this since we are not a traditional visitor center, and wanted to see what our colleagues have experienced. We're thinking it's going to cause more trash, more messes, more lingering, strain on our wifi, bathrooms, etc. Any insight is appreciated. Thank you! Dustin *Dustin Castro* *Senior R* *ecruitment Coordinator*University of Michigan | Office of Undergraduate Admissions 515 E. Jefferson | 1220 Student Activities Building Ann Arbor, MI 48109-1316 P: 734-615-4008 | F: 734-936-0740 * ** ** **www.admissions.umich.edu * -------------- next part -------------- An HTML attachment was scrubbed... URL: From Jennifer.Rau at du.edu Mon Dec 18 11:34:21 2017 From: Jennifer.Rau at du.edu (Jenn Rau) Date: Mon, 18 Dec 2017 17:34:21 +0000 Subject: [civsa] Spanish Info Sessions & Campus Tours Message-ID: Dear CIVSA Colleagues, Here at the University of Denver, we are working hard to be as inclusive as we can be to all guests who visit our campus. We are in the beginning stages of attempting to best accommodate our visitors who speak Spanish but we realize there are hurdles to this. So we are reaching out to all of you to see if you have any insight on this process if you are already doing it. We would like to know the following, if you are willing to share: 1. If you utilize Spanish language elements in your programing for visitors, what does it look like? Are you giving them handouts written in Spanish to accompany presentations? Are you using closed captioning on your presentation slides and videos? Are you using a translator during your presentations? Are you using a Spanish speaking staff member or hiring a translator to lead your presentations? Or something different altogether - if so, what does it look like at your institution? 2. If you are utilizing Spanish in your information session presentations for prospective families, how often are you doing it? Every day, once per week/month/quarter/semester/year? 3. How are you letting prospective visitors know about your options for Spanish speaking visits? Via your website? An option on your current campus visit registration form? A second registration form? Advertising the dates in advance? 4. Once your visitors register for a visit in Spanish, are all of their supplemental communications leading up to the visit also in Spanish? Such as their confirmation emails, follow up emails post-visit, etc.? 5. Do you give campus tours in Spanish? If so, are you utilizing a Spanish speaking student tour guide, a Spanish speaking staff member, or hiring a translator? Are you offering these tours in correspondence with the dates/times you offer Spanish information sessions, or are they on a by request basis per the availability of your bilingual students/staff/access to translators? These are just a few of the questions we currently have in order to get the ball rolling. However, if you have any other information that you think is relevant and useful that may help us, we would certainly appreciate all of your help and insight. Please feel free to call or email to chat about this initiative. All the best, Jenn Jennifer Rau Campus Visit Program Coordinator Undergraduate Admission Pronouns: She|Her|Hers (What does this mean?) (Hablo Espa?ol) 303-871-6982 | Jennifer.Rau at du.edu | www.du.edu/admission [cid:image011.jpg at 01D16315.20412BA0] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 4515 bytes Desc: image001.jpg URL: From slfair at ncsu.edu Mon Dec 18 12:55:51 2017 From: slfair at ncsu.edu (Stacy Fair) Date: Mon, 18 Dec 2017 13:55:51 -0500 Subject: [civsa] Campus tour script Message-ID: Hello CiVSA, We have used the same campus tour routes consistently for quite a few years, and each year our campus partners send us more information that they want included on the tour. They also provide very precise language to convey exactly the message they want conveyed for their areas of interest. At this point our tour contains too much information and we are considering reducing each talking point to a bullet-ed list rather than a script. We are interested to hear from our colleagues whether you have a script for your tours, or if you simply provide bullet points. Also, if you have a tour you're willing to share that would be most appreciated. Thanks, - Stacy -- Stacy Fair, M.Ed. Director Joyner Visitor Center Parents & Families Services Pre-College Programs NC State University 1210 Varsity Dr. CB 7404 Raleigh, NC 27695 919-513-2102 slfair at ncsu.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From jpivaral at admission.ucla.edu Mon Dec 18 14:28:30 2017 From: jpivaral at admission.ucla.edu (Pivaral, Jasmin) Date: Mon, 18 Dec 2017 20:28:30 +0000 Subject: [civsa] Group tours on Slate Message-ID: <41B827B390F91846B5EAA9510A5A5674729C50CF@EM1A.ad.ucla.edu> Hi all! UCLA recently transitioned over to Slate at the end of summer/beginning of fall and the transition with group tours requests so far has not been seamless. I'd love to hear from any schools who are taking group tour requests or reservations via Slate and also receive a high volume of requests. Our current system could be improved and I'd love to hear from anyone who has found a format on Slate that works for them. Thanks! Jasmin ____________________________________ Jasmin Pivaral, M.Ed. Assistant Director UCLA Undergraduate Admission 1147 Murphy Hall, Los Angeles, CA 90095-1234 310.206.7989 office JPivaral at admission.ucla.edu www.admission.ucla.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From Kendra.Schneider at unco.edu Mon Dec 18 14:39:16 2017 From: Kendra.Schneider at unco.edu (Schneider, Kendra) Date: Mon, 18 Dec 2017 20:39:16 +0000 Subject: [civsa] Ambassador Leadership Team Message-ID: Hello all!! Now that recruitment season has calmed down a bit, our office is looking into restructuring our Ambassador leadership team (or as we call it SALT Team). Currently we have 7 lead positions including: Event Leads (2), Group Tour Lead, Transportation Lead, Training Lead, Outreach Lead, and Visit Assistant Lead. However, those positions don't seem to be fitting the needs of our office anymore. I was curious of the following: * What leadership positions do you offer your students? Is there a pay raise? * What duties are included in the position? * Do your students apply for the positions or are the students chosen by the pro-staff? Thank you in advance for any and all input! :) Kendra Schneider Coordinator of Visitor Services [11_UNC_WM+bear_horiz] Office of Admissions Visitors Center Campus Box 18 Greeley, CO 80639 O: 970-351-1868 F: 970-351-2553 Kendra.Schneider at unco.edu unco.edu/visit -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 5589 bytes Desc: image001.jpg URL: From jpivaral at admission.ucla.edu Mon Dec 18 14:50:36 2017 From: jpivaral at admission.ucla.edu (Pivaral, Jasmin) Date: Mon, 18 Dec 2017 20:50:36 +0000 Subject: [civsa] Student Tour Guide Accountability In-Reply-To: References: Message-ID: <41B827B390F91846B5EAA9510A5A5674729C520B@EM1A.ad.ucla.edu> Hi Suzyn, We have a similar 3-strike system. First is a warning where they?ll receive an email from a student coordinator letting the guide know they?ve received a warning and that no further action is needed as long as the behavior doesn?t happen again. Second warning can result in a meeting with a supervisor and can lead to probation, especially if the two warnings were within 3 months of each other. Third warning will also result in a meeting with a supervisor and, if the prior offense led to probation, can result in termination. We were very intentional over the summer to outline and define offenses so that guides would be clear on what could constitute a warning such as being late to their office hours or meeting three times, missing a meeting, office hour, or tour without prior approval, failure to fulfill usual job responsibilities, etc. I hope this helps. I?m happy to share more. Jasmin ____________________________________ Jasmin Pivaral, M.Ed. Assistant Director UCLA Undergraduate Admission 1147 Murphy Hall, Los Angeles, CA 90095-1234 310.206.7989 office JPivaral at admission.ucla.edu www.admission.ucla.edu From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Fronduto, Alex Sent: Monday, December 11, 2017 12:28 PM To: listserv at civsa.org Subject: Re: [civsa] Student Tour Guide Accountability Hi Suzyn, Our tour guides are paid thus we follow normal work business practice. We do a verbal warning for first offense, written warning for second offense, and then termination or suspension for third offense. This applies to being late, not showing up to a required meeting/event/shift, among other things. I explain to my students that we expect everyone to take the job as serious as they would any other job. With this expectation we do not have have many tour guides that even get past the verbal warning. Verbal warnings are common, but that usually makes the student realize they should not make any other mistakes. Hope this helps! Best, Alex Fronduto ... Alex Fronduto , BS '11, M.Ed Associate Director of Admission, Visitation and Volunteer Programs Admission Office MCPHS University 179 Longwood Ave | Boston MA 02115 T 617.735.1057 F 617.732.2118 alex.fronduto at mcphs.edu www.mcphs.edu [MCPHS University] Confidentiality Note: This e-mail, and any attachment to it, is intended to be confidential and might be legally privileged. It is intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that reading, copying, disseminating or distributing this email is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system. Thank you. From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Suzyn-Elayne Soler Sent: Monday, December 11, 2017 3:22 PM To: listserv at civsa.org Subject: [civsa] Student Tour Guide Accountability Good Afternoon CIVSA, What accountability system do you have in place for your student guides? These are paid employees: we appreciate a call or text, even last minute when a student can't make it for a legit reason, but how do you handle those that just don't show up for a shift and don't tell anyone or find a substitute? What about students who say they can't work because they need to get ready for formal or something trivial like that? What about the repeat offenders? More than just a talking to...do you issue a formal warning? Do you ever "fire" any students because of absenteeism? How do we make them my accountable for their participation at programs and for their office shifts? Thanks! ~Suzyn Suzyn-Elayne Soler Senior Assistant Director of Admissions (814) 332-4743 | Instagram | Twitter | About Me Allegheny College | Apply | Visit | (800) 521-5293 Check out our Details of Distinction Allegheny is a proud member of the Colleges that Change Lives -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 36079 bytes Desc: image001.png URL: From dkogler at fordham.edu Mon Dec 18 15:25:31 2017 From: dkogler at fordham.edu (David Kogler) Date: Mon, 18 Dec 2017 16:25:31 -0500 Subject: [civsa] Group tours on Slate (Pivaral, Jasmin) Message-ID: Jasmin, since I had this typed up for our staff, I'll just share it to the listserv (if it lets me post this much detail). Glad to answer any questions. Feel free to email me directly. *FORDHAM *?*?GROUP TOUR PROCESS IN SLATE, 2017-2018* 1. Coordinators/chaperones go to Group Tours webpage for info and to *access the "event landing page" Slate calendar*. 2. The calendar (in Interviews) *displays open (green) tours* (slots). 3. Tour registration *form collects coordinator/chaperone* info, connected to the Org record/database. a. Upon submission, auto webpage and email acknowledges but does not confirm submission. b. Upon submission, the slot is automatically marked as full (gray) on the calendar. c. Upon submission, Admin Notify email goes to Group Tour Manager. 4. Prompted by Admin Notify email, Manager *determines if we can fulfill request*. a [To collect visitors' info]. If *Yes*, manager creates a new event (in Events): Confirmed, Hidden/Private, Group Tour [Campus] template, Group/Misc Other Events folder. b [To trigger communications]. If *Yes*, manager confirms the request (in Interviews): click on Registrant, Edit, Confirmed?*: select "Yes," Update. *OR* a [To trigger communication]. If *No*, manager denies the request: click on Registrant, Edit, Confirmed?: select "No," Update. b [To reopen slot]. If *No*, manager clicks on Registrant, Delete. 5. 72 hours before, an *automatic reminder email* will go to Confirmed/Yes registrants. 6. 2 hours before, an *automatic reminder SMS* message will go to Confirmed/Yes registrants. 7. During visit, manager/receptionist/student employees *collect paper inquiry cards* from high-school-aged visitors. 8. Manager will *wrap the cards with a print-screen of the group's Event*, so Operations has the correct info. 9. Cards are given to Operations to *enter and mark as Attended*. 10. *Thank you email* is automatically sent to Attended students two weeks after visit, using a variation of the standard HSV email. 11. Before or after visit, manager goes to Interviews, clicks on the request, clicks on the Check In tab, and *marks the group Attended or No Show* [so it will appear on Org record].? ? * Important detail: "Confirmed?" is a hidden form field. We added the following conditional logic to the Recipient field of the communications, so that an email is triggered (or not) when the Manager updates the form: {% if {{confirmed}} == 'Yes' %} {{coordinator_email}} {% endif %} or {% if {{confirmed}} == 'No' %} {{coordinator_email}} {% endif %} ? > Message: 4 > Date: Mon, 18 Dec 2017 20:28:30 +0000 > From: "Pivaral, Jasmin" > To: "'listserv at civsa.org'" > Subject: [civsa] Group tours on Slate > Message-ID: > <41B827B390F91846B5EAA9510A5A5674729C50CF at EM1A.ad.ucla.edu> > Content-Type: text/plain; charset="us-ascii" > > Hi all! > > UCLA recently transitioned over to Slate at the end of summer/beginning of > fall and the transition with group tours requests so far has not been > seamless. I'd love to hear from any schools who are taking group tour > requests or reservations via Slate and also receive a high volume of > requests. Our current system could be improved and I'd love to hear from > anyone who has found a format on Slate that works for them. > > Thanks! > > Jasmin > ____________________________________ > Jasmin Pivaral, M.Ed. > Assistant Director > UCLA Undergraduate Admission > 1147 Murphy Hall, > Los Angeles, CA 90095-1234 > 310.206.7989 office > -- DAVID KOGLER Associate Director Office of Undergraduate Admission FORDHAM UNIVERSITY 441 East Fordham Road Duane Library, Room 203 Bronx, NY 10458 dkogler at fordham.edu Inquiries: 1-800-FORDHAM Direct: 718-817-3704 Fax: 718-367-9404 -------------- next part -------------- An HTML attachment was scrubbed... URL: From boehmaj2 at miamioh.edu Wed Dec 20 11:21:07 2017 From: boehmaj2 at miamioh.edu (Boehm, Andrew) Date: Wed, 20 Dec 2017 12:21:07 -0500 Subject: [civsa] Inclement Weather Communication Message-ID: Hello everyone, I was wondering if anyone would be willing to share emails, website notifications, texts, social media posts or any other way you communicate with visitors in the case of inclement weather potentially disrupting their visit. This can be about anything, snow, ice, storms, fire, natural disasters, etc... Thank you and have a wonderful holiday season CIVSA! Andrew *Andrew Boehm* Associate Director - Campus Visits and Events Miami University Office of Admission 301 S. Campus Avenue - 41 CAB Oxford, OH 45056 513-529-2580 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Lauren.Butler at cwu.edu Wed Dec 20 11:50:18 2017 From: Lauren.Butler at cwu.edu (Lauren Butler) Date: Wed, 20 Dec 2017 17:50:18 +0000 Subject: [civsa] Inclement Weather Communication In-Reply-To: References: Message-ID: <1b4dcf30c46a4c01818ba20eabb8341f@pv-ell-exc-03.ad.cwu.edu> Great inquiry Andrew! Thanks for bringing it up. We are redesigning our Visitation website at CWU. The interface will be through Welcome to College. We will have a direct link on our new page to WSDOT-it?s a traffic/weather site for Washington state that details the road conditions and has up-to-the-minute photos of the actual highway. But we don?t have any actual weather alerts set up. We are however adding the ability to send texts to our visitors who sign up for a daily tour (a reminder text). Maybe we can add weather alerts at that time. Looking forward to hearing what others are doing. ? Thanks, Lauren [LaurenButler_signature_block] From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Boehm, Andrew Sent: Wednesday, December 20, 2017 9:21 AM To: listserv at civsa.org Subject: [civsa] Inclement Weather Communication Hello everyone, I was wondering if anyone would be willing to share emails, website notifications, texts, social media posts or any other way you communicate with visitors in the case of inclement weather potentially disrupting their visit. This can be about anything, snow, ice, storms, fire, natural disasters, etc... Thank you and have a wonderful holiday season CIVSA! Andrew Andrew Boehm Associate Director - Campus Visits and Events Miami University Office of Admission 301 S. Campus Avenue - 41 CAB Oxford, OH 45056 513-529-2580 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 29576 bytes Desc: image001.jpg URL: From camille.wilson at nyu.edu Thu Dec 21 11:59:15 2017 From: camille.wilson at nyu.edu (Camille Wilson) Date: Thu, 21 Dec 2017 12:59:15 -0500 Subject: [civsa] Ambassador Leadership Team In-Reply-To: References: Message-ID: Hi all, Our ambassador program at NYU has about 150 ambassadors. Included in that number, we have 17 student leaders that we call supervisors who are responsible for scheduling, coordinating, and liaising with the professional staff. The supervisors are paid at a higher rate and divided into the following teams, which have specific responsibilities and report to myself and our Senior Assistant Director: Marketing and Recruitment Team-assist with recruiting applicants and coordinating interviews; they also help with social media for the office Community Team-work to plan community service and community development events for the ambassador group; responsible for planning ambassador appreciation activities Day Tour Team-responsible for making sure daily shifts are staffed and manage callouts Training Team-responsible for ensuring ambassadors receive updated information and oversee onboarding for new hires Welcome Center-responsible for improving the visitor experience and inventory at our Welcome Center Head Tour-responsible for scheduling all shifts and oversee tour training and tour content The students apply for the position after having served as an ambassador for at least two semesters. If anyone has any additional questions or need clarification, please let me know. I'm happy to help! Best, Camille On Mon, Dec 18, 2017 at 3:39 PM, Schneider, Kendra < Kendra.Schneider at unco.edu> wrote: > Hello all!! > > > > Now that recruitment season has calmed down a bit, our office is looking > into restructuring our Ambassador leadership team (or as we call it SALT > Team). Currently we have 7 lead positions including: Event Leads (2), Group > Tour Lead, Transportation Lead, Training Lead, Outreach Lead, and Visit > Assistant Lead. However, those positions don?t seem to be fitting the needs > of our office anymore. I was curious of the following: > > ? What leadership positions do you offer your students? Is there > a pay raise? > > ? What duties are included in the position? > > ? Do your students apply for the positions or are the students > chosen by the pro-staff? > > > > Thank you in advance for any and all input! J > > > > *Kendra Schneider* > > Coordinator of Visitor Services > > > > [image: 11_UNC_WM+bear_horiz] > > *Office of Admissions* > > Visitors Center > > Campus Box 18 > > Greeley, CO 80639 > > > > O: 970-351-1868 <(970)%20351-1868> > > F: 970-351-2553 <(970)%20351-2553> > > Kendra.Schneider at unco.edu > > unco.edu/visit > > > > _______________________________________________ > the CIVSA listserv > listserv at civsa.org > visit http://civsa.org/pipermail/listserv_civsa.org/ to browse the > listserv archive > > -- Camille Wilson Assistant Director, Visitor Relations & Special Events Office of Undergraduate Admissions New York University 383 Lafayette Street New York, NY 10003 USA P: 212.998.4522 www.nyu.edu/admissions @MeetNYU | Facebook ? Twitter ? Instagram -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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