[civsa] listserv Digest, Vol 57, Issue 20

Mon Oct 31 12:15:32 CDT 2016

We ask they send us an email (the 2 coordinators) as soon as they know they will be out AND we require that they get a replacement for their tour time.  A true illness/emergency then we ask for a text or email that day.  

We use OrgSync so students can message the whole group directly through OrgSync when they need a replacement so it's easy for them to communicate with each other and administrators also get the messaging so we can keep track.  OrgSync allows us to set up upcoming events so students can RSVP if they are planning on attending/missing an event so we know who to expect and we're able to easily send 'reminder' messages about the events so we tend to have a low 'no-show' rate.

We haven't had too many issues with last minute cancellations for daily tours aside from illness but when this has occurred in the past with no replacement/notice then we send emails.

All participation (and non-participation) is noted in their yearly tally of points which determines year-end awards/incentives (i.e. tier 1 = water bottle or $10 lunch pass; tier 2 = branded fleece pullover or $15 Starbucks gift card; tier 3 = $50 visa gift card or 1st pick for next year's daily tour schedule).

:)

Laura N. Klimitas
Administrative Coordinator/College Admission Specialist
Office of Enrollment and Admission
University of the Sciences

Office Hours: 9:00 am to 5 pm Monday Through Friday (mid-August through mid-May)

600 South 43rd St, Box 4, Philadelphia, PA 19104
P: 215-596-8810  | F: 215-596-8821
l.klimitas at usciences.edu | www.usciences.edu

USciences: #ProvenEverywhere 

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Today's Topics:

   1. Tour guide excuses (Murrell, Hilary)
   2. Re: Tour guide excuses (Denessa McPherson)

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Message: 1
Date: Mon, 31 Oct 2016 15:34:01 +0000
From: "Murrell, Hilary" <hmurrell at uab.edu>
To: "listserv at civsa.org" <listserv at civsa.org>
Subject: [civsa] Tour guide excuses
Message-ID: <f5f80d367307403e9ba292d71be7be85 at UABEX3.ad.uab.edu>
Content-Type: text/plain; charset="us-ascii"

Good morning,

How do you all handle your Tour guides asking to be excused for an event, tour, or meeting? Do you simply have them email you, or does anyone have a form they have their students fill out?

Any help would be much appreciated, thanks!

Hilary Murrell | Campus Visit Coordinator UAB Campus Visit Center www.uab.edu/visit<http://www.uab.edu/visit>
UAB | The University of Alabama at Birmingham Hill 201 | 1400 University Boulevard | Birmingham, AL 35294-4562
P: 205.934.9098| F: 205.975.9016 | hmurrell at uab.edu<mailto:hmurrell at uab.edu>

uab.edu<http://uab.edu/>
Knowledge that will change your world

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Message: 2
Date: Mon, 31 Oct 2016 15:43:16 +0000
From: Denessa McPherson <Denessa_McPherson at berea.edu>
To: "listserv at civsa.org" <listserv at civsa.org>
Subject: Re: [civsa] Tour guide excuses
Message-ID:
	<CY4PR04MB04084ABD8CA5390F030641D296AE0 at CY4PR04MB0408.namprd04.prod.outlook.com>

Content-Type: text/plain; charset="us-ascii"

Hello!

We ask the tour guides to submit a request in writing (we have a simple form) at least 1 week prior to the absence. (If they are sick or there is a real-life emergency, they have to let us know as soon as they are able that they are going to miss their shift.)

We also make sure that they understand that it is a request (they are asking us, not telling us) and that the request must have been approved for them to take off (just because they submit it doesn't mean that they are approved). If they find their own replacement or someone to switch with, they are more likely to be approved. :)

Prior to putting these things in place, we had a HUGE problem with no-shows or last minute "hey, I have to have a meeting with my professor in 5 minutes..." excuses so we had to do something a little drastic. Our guides are paid through our labor program so we feel as though we can treat them more like "employees."

Denessa McPherson
Coordinator of Campus Visits and Events
Berea College Office of Admissions
CPO 2220 | Berea, KY 40404
1.800.326.5948
859.985.3508 (direct)
859.985.3512 (fax)

[cid:image001.jpg at 01CD7700.D7C3C850]<http://www.berea.edu/admissions>[cid:image002.jpg at 01CD7700.D7C3C850]<http://www.facebook.com/#!/berea.admissions> [cid:image004.png at 01CD7701.F6C439A0] <https://berea.studentaidcalculator.com/survey.aspx>

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Murrell, Hilary
Sent: Monday, October 31, 2016 11:34 AM
To: listserv at civsa.org
Subject: [civsa] Tour guide excuses
Importance: High

Good morning,

How do you all handle your Tour guides asking to be excused for an event, tour, or meeting? Do you simply have them email you, or does anyone have a form they have their students fill out?

Any help would be much appreciated, thanks!

Hilary Murrell | Campus Visit Coordinator UAB Campus Visit Center www.uab.edu/visit<http://www.uab.edu/visit>
UAB | The University of Alabama at Birmingham Hill 201 | 1400 University Boulevard | Birmingham, AL 35294-4562
P: 205.934.9098| F: 205.975.9016 | hmurrell at uab.edu<mailto:hmurrell at uab.edu>

uab.edu<http://uab.edu/>
Knowledge that will change your world

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