[civsa] Ambassador Leadership Teams
Greiner, Ania
agreiner at colum.edu
Wed Oct 5 13:26:57 CDT 2016
Here’s our brand new Senior Tour Guide job description. It’s working out well so far, but we only started this a month ago…
The Columbia College Chicago Senior Tour Guide Team act as a peer-led/peer-mentoring group that manages the activities of the student Tour Guides. There are 5 positions within the Team. The responsibilities of managing the daily activities of the tour guides as well as the tour center and student worker facilities are distributed among these 5 positions. Members of the Senior Team are expected to set an example, to consistently provide tours, and must be able to motivate others.
All Senior Tour Guide positions:
· Required to work special events, such as Open House
· Meet as a Team with Lauren bi-monthly to discuss progress and report any issues
· Help develop new tours and keep current tours updated
· Train their replacements as needed upon graduation
· Minimum 10hrs/week Office Hours to complete administrative duties
· Give minimum 2 tours/week
· Paid $12/hour (vs. $11/hour)
Senior Tour Guide, Tour Center Facilities Manager
· Create weekly tours on VisitDays (weekly)
· Spearhead Tour Center deep-clean efforts. Schedule Guides accordingly. (monthly)
· Oversee phone call campaign to group tours the week prior to the tour, confirming their reservations (weekly)
· Manage Inventory for Aramark and Peapod orders (monthly)
Senior Tour Guide, Workroom Facilities Manager
· Mobilize re-stock efforts of packet materials, fair materials, etc. Notify Cindy of shortages. (weekly)
· Manage Inventory of 6th floor storage space.
· Coordinate with Workroom Student Worker to assign specific duties within Workroom shifts (weekly)
· Oversee phone call campaign to reach out to tour guests the week prior to their tour, confirming their reservations and asking if they have questions. (weekly)
Senior Tour Guide, Training Manager (Weekly Updates)
· Serve as a main source for questions with new Guides (on-going)
· Shadow new Guides and provide feedback (seasonal)
· Work with Workroom Facilities Manager to train Guides on workroom duties (seasonal)
· Send student spotlight or alumni success emails to Guides, creating content for tour talking points (weekly)
Senior Tour Guide, Training Manager (Monthly Updates)
· Serve as a main source for questions with new Guides (on-going)
· Shadow new Guides and provide feedback (seasonal)
· Reach out to departments for updates, events, alumni news. Share with Guides during monthly meetings, and as needed. Send information to missing Guides along with other meeting minutes. (monthly)
· Plan In-Depth Department tours with faculty/staff for Guides (monthly)
Senior Tour Guide, Events Manager
· Organize off-campus special events for team building (monthly)
· Assist in sourcing students for special events such as student panels, Open House, etc. (seasonal)
· Track Guide attendance at all training and off-campus events, ensuring Guides reach their event quota (on-going)
· Manage “Tour Guide of the Month” program through Guide nominations (monthly)
____________________________
Ania Greiner
Director of Enrollment Events & Services
Columbia College Chicago
600 S. Michigan Avenue
Chicago, IL 60605
312-369-7034
pronouns: she/her/hers
From: listserv <listserv-bounces at civsa.org> on behalf of Scott Kirkessner <Scott.Kirkessner at utah.edu>
Reply-To: "listserv at civsa.org" <listserv at civsa.org>
Date: Wednesday, October 5, 2016 at 12:32 PM
To: "listserv at civsa.org" <listserv at civsa.org>
Subject: [civsa] Ambassador Leadership Teams
Hey all!
I am looking for examples of Ambassador/Student Tour Guide Leadership Teams/Executive Boards/Chairs/Directors, etc. I am planning to rebuild our LT here at Utah. I am most interested in learning more about leadership models that DO NOT have your typical President/Vice President structure, and are doing something different.
:)
Scott
[lock U Logo]
Scott Kirkessner, M.Ed.
Assistant Director, Campus Experience
Advisor, University Ambassadors
The University of Utah
201 South 1460 East, Room 250s
Salt Lake City, UT 84112
Office: 801.585.1995
scott.kirkessner at utah.edu<mailto:scott.kirkessner at utah.edu>
admissions.utah.edu/visit
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