[civsa] Admissions Rep Centers

[Kaitlin Vance]

Hi CIVSA!

I'm an avid reader of these posts, but this is my first email!

I'm looking to get some ideas in redoing our Admissions Rep Center.  Currently, it's where we service our walk-ins and callers with admissions questions varying anywhere from "tell me about the school" to "why deny's" to scholarship questions to "what classes should I take?"

I was wondering, especially from the large public university members on this list:

*         How do you staff your version of the Admissions Rep Center - with administrative assistants?  Admissions counselors?  Students?

o   If it's with admissions counselors, how do you decide who to schedule for what days?  Do you have them sign up based on availability for a certain number of shifts for the semester?

*         Who takes the call when someone first dials your school?  Currently we have our student ambassadors take a message and enter it into a call log for the counselors to access in order of who called first.

*         Are you using any special type of computer program to help with communication between students and counselors, or callers and counselors?

o   Are you also using an online chat feature?

*         What are your hours that you service walk-ins and calls?  What are your building hours?

*         Do you have any of your constituents make appointments to see counselors, or is it a true "walk in and speak with someone" set up?

*         What are the strengths/weaknesses you see with your current setup?

*         Are there any unique features to your Admissions Center (i.e. viewpoint, statue, tech features, etc.)?

Thank you all so much for your help!

All the best,
Kaitlin

Kaitlin Vance
Admissions Counselor - Campus Programs
Undergraduate Admissions
Rutgers, The State University of New Jersey
Telephone:  (848) 445-8252
Email:  kvance at admissions.rutgers.edu<mailto:kvance at admissions.rutgers.edu>
Admissions Website:  www.admissions.rutgers.edu<http://www.admissions.rutgers.edu/>
Facebook<https://www.facebook.com/#!/kaitlin.rutgers>. Twitter<https://twitter.com/KaitlinRutgers>. Instagram<http://instagram.com/kaitlin_rutgers>. Pinterest<http://www.pinterest.com/apply2rutgers/>. YouTube<https://www.youtube.com/user/RutgersAdmissions>.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://civsa.org/pipermail/listserv_civsa.org/attachments/20160331/4f8236a5/attachment.html>