[civsa] The other F-word - FULL

[Boehm, Andrew]

Good questions Scott,

Miami is a public, mid-sized (18,000 mostly undergrad) and we have a max
capacity in our auditorium of about 150.  We have 160-165 registration max
knowing that we usually have about a 20% no-show.

What we say to people calling about full tours is that we can't guarantee a
spot in the presentation, we always have no-shows so there is a good
possibility they could get a seat.  If not they can definitely go on the
walking tour and talk one-on-one with an admission representative following
the tour.  We have them essentially become walk-ins telling them that we
can't register them on a full tour but will take their information down
when they show up, then we have them wait outside the auditorium, assess
our space when heading in to start and make the call if they are in or
waiting until the walking tour 30 minutes later.

Andrew

*Andrew Boehm*

Associate Director - Campus Visits and Events

Miami University Office of Admission

301 S. Campus Avenue - 41 CAB

Oxford, OH 45056

513-529-2580

On Tue, Jul 26, 2016 at 2:07 PM, Scott Kirkessner <Scott.Kirkessner at utah.edu
> wrote:

> Hey CIVSA Land!  Tours here at the U have been really busy lately, we’ve
> been maxing out, and I am sure many of you know how difficult it is to find
> summer coverage.  That being said…
>
>
>
> I am curious to know what the word “FULL” means to you…
>
>
>
> What does full really mean to your tours?  When a tour reaches its
> capacity, how rigid are you regarding the fact that it’s full?  Do you take
> it as the absolute word that, your tours are full, and you simply cannot
> add any more?  Or do you bend and flex for those of you who beg and plead?
> What about walk-ins on tours that are full?  How do you determine your
> capacities?
>
>
>
> It also would help if you can include how big your school is, who gives
> your tours (volunteers or paid), and public or private.
>
>
>
> Asking for a friend… haha
>
>
>
> Scott
>
>
>
>
>
>
>
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>
>
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