[civsa] Spring Break influx questions

[Trent Sandles]

Good Afternoon Tami,

Please see the responses from Texas Wesleyan below and let me know if there is any other way I can help :)

Rams Up!

Trent Sandles

Campus Visit Coordinator

Office of Admissions

Texas Wesleyan University

1201 Wesleyan St.

Fort Worth, Texas 76105

Office: 817-531-4445

[http://txwes.edu/media/twu/content-assets/documents/communications/toolbox/TxWes-email-logo.png]

From: listserv [mailto:listserv-bounces at civsa.org] On Behalf Of Tassler, Tamara
Sent: Tuesday, March 24, 2015 1:55 PM
To: listserv at civsa.org
Subject: [civsa] Spring Break influx questions

Hi all,

I know everyone is busy with tour season and spring breaks right now!  We are really feeling the brunt of the season here in Fort Myers this year - perhaps it's because of all of the snow up north!  :)

Our office not only gives tours of campus but also answers the incoming 800 calls for the Office of Admissions.  We have a set work schedule we follow for the semester so when the schedule comes out at the beginning of the semester, they have to follow it/find coverage for the whole semester if they are unable to cover a shift.  The entire team at the Welcome Center is trained to answer the calls as well as give tours.  During the busy season, we have fewer guides available to answer phones (because they are giving tours) and have to ask for help answering phones from other offices.  I am wondering how those of you who get slammed with spring break tourists handle your regular daily procedures - especially tours - are those weeks any different than the rest of the year, etc.  Basically I'm trying to find out if anyone turns away visitors. If you do, how do you prioritize visitors (first come/first served or applicants/admitted etc.)?  Does anyone else have their team answering phones and if so, how many calls on average do you get in a week?

1 - do you alter your tour times for Spring Break weeks?
[Trent Sandles] Here we do offer tour times during spring breaks however they are abbreviated. We offer 1 tour time per day at 10am.

2 - how many people do you put in one tour group/what is the largest you will go per guide?
[Trent Sandles] We don't really cap our spring break visits as far as numbers unless we absolutely have too. I generally have 2-3 tour guides so our average size during spring break is around 10-15 people per guide. The largest I will have 1 individual tour guide do is around 20.

3 - do you have to transport your tours around campus - bus, van, golf cart?
[Trent Sandles] We don't transport anyone by bus, van or golf cart unless that is needed because of health reasons or things like that


4 - how large is your tour staff?
[Trent Sandles] My tour staff is made up of 18 students. During spring break I have about 10 work (I try to do 2 each day).

5 - do you give special tours/group tours during these busy weeks?  (we call a group traveling from a specific hs/location/etc a special tour)
[Trent Sandles] We don't offer the group visits the day before a big program. So for instance our normal cap for group visits is 60 students but on days that are prior to our preview days or admitted student days we max them out at 30. Just so that the tour guides aren't getting to exhausted since they are going to be working another 5 hours early the next day.

6 - have you changed your processes for giving tours during these times?  What process did you follow previously?
[Trent Sandles] We have not changed our process. We did change our preview day models and time slots but that's an entirely different beast :)


I welcome any insight and examples of how you alter your normal procedures for these types of weeks.

Happy touring!

Tami



Tami Tassler
Associate Director of Admissions Marketing and Communications
Manager of Margaret S. Sugden Welcome Center
Florida Gulf Coast University
10501 FGCU Blvd. S
Fort Myers, FL  33965-6565
239-590-7989 - direct line
1-888-889-1095 - toll free
239-590-7715 - fax
www.fgcu.edu<http://www.fgcu.edu/>
Go Eagles!


Florida has a very broad public records law.  As a result, any written communication created or received by Florida Gulf Coast University employees is subject to disclosure to the public and the media, upon request, unless otherwise exempt.  Under Florida law, e-mail addresses are public records.  If you do not want your email address released in response to a public records request, do not send electronic mail to this entity.  Instead, contact this office by phone or in writing.

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